I have been living in and out of hotels for the longest time because of my job calls for it.
This has been the worse experience i have ever had at the Hotel. First of all i arrived 25 mins before 2.00 pm to which the lady who attended me refused to even talk to me shunned me away and asked me and my 69 year old father to stand at the side and wait till it was 2.00pm. After waiting for 15+ minutes there was Ms.Putri Widyanti (Executive Housekeeper) who noticed the frustrated look on our faces and after hearing what had happened, immediately swung into action and got us a room within 5 minutes. I did receive an apology card (attached) for this but for the insult that we had to go through nothing can make up for it
If this wasn't enough their food has gone from bad to worse our company has an association with them for years and they cant challenge this.
But this wasn't the end of the horrifying ordeal they reached an all new low to earn extra revenue. My bill was IDR 2,296,580 rp. I have the bill copy and have attached the same for your reference. But i was charged a total on my card IDR 3,000,000rp. + IDR 2,296,580 rp. So a total of IDR 5,296,580 Rp.
That means the initial amount that was blocked by them wasn't returned and i was lied to at the time of check out that it has been released.
A warning for all of you'll be aware and check your credit card statement as unknowingly we will end up paying double or even triple if we fall trap to their thieving mechanism.
- Official Description (provided by the hotel):
- Set 30Km from Jakarta International Airport, in the Golden Business Triangle of Mega Kuningan near multinational corporations, embassies and shopping centers, JW Marriott Hotel Jakarta indulges guests in a remarkable blend of comfort, luxury and exquisite services with its plush bedding, delightful amenities and its superior executive lounge at the 29th floor. Nourish your senses in the popular Alameda Spa with signature treatments, relax by the outdoor pool or sweat it out in our fully equipped health club. This luxury Jakarta hotel enthralls guests with its award-winning Jakarta restaurants such as Sailendra Restaurant's buffet with live cooking stations, Asuka Japanese Dining serving delectable dishes from Japan and Pearl Chinese Restaurant, serving superb fine dining Cantonese cuisine. Create memorable events in our grand ballroom that can hold up to 1500 guests, 23 meeting rooms and state of the art conference facilities. ... more less
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- Also Known As:
- Jw Marriott Jakarta
- Marriott Hotel Jakarta
- Marriott Jakarta
- Jakarta Marriott