Pros: better wifi connection than my last stay, better breakfast too
Cons: traffic noise in deluxe room is awfully annoying, rooms are not properly cleaned and prepared, terrible registration, and mosquitoes!
Details: booked a deluxe room but nothing seems to be okay. Traffic noise, dirty room (previous guest maybe clipped his/her nail in the room and it's still there on the floor!), bathroom's light was out, mosquitoes in the room.. Come on!
Then I moved to a cheaper superior room which was pretty good for me (apart of a part of plastic wrapping left near the bed).
Checking out is the most outrageous moment this time. They charged me with deluxe room rate! (or maybe they forgot to use the corporate discount). The receptionist told me that it was the correct number. Apparently he (or she?) doesn't know anything about the rate. After some bickering, I had to wait their accounting officer to correct the bill. It's not over yet.
Thw hotel bill is slightly confusing since rooms' rate and laundry charge are apart from their service charge and tax. So I asked the officers to write down some notes about it. And since I already paid for the deluxe room but stayed in the superior room, there should be refund, right? The notes, however, is miscalculated so that I don't get any refund. This was corrected afterwards, but still, it was not pleasant.
This hotel certainly can do much better than this. Cleanliness, professionalism, and better housekeeping is not an option. It's a must! If you hadn't noticed, this hotel's rating is slightly reduced from last year.