We would like to thank Mr Jonathan for his great service and assistance no matter how busy he is if you need his help . A very friendly and humble boss always no matter where and who you are.
Thanks for brighten up our days again during our recent stay with Hotel Michael 7th Jul .
Thumb up boss from Dennis Ser family
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The room is spacious with simple accessory & amenity.
The swimming pool is quite small if compare to Hard Rock hotel that located in the same island.
Dining:
Currently the hotel breakfast is $25 net per person which I think the price is quite reasonable.
There are plenty of dining options available within walking distance. The Chinese restaurant “Pu Tien” is highly recommended.
First time patronizing this restaurant after hearing good reviews from my friends. Gotta say the experience did not disappoint at all. Not only is the food amazing, the fantastic service from their very knowledgeable staffs rounds up a wonderful evening for me and my friends. Will definitely be coming back.
Very nice and clean hotel. The breakfast served were delicious and customer representative were friendly. The hotel also very near to universal studio and vivo city. Very convenient just need to take the caterpilar train
Dear veronicatey,
Thank you for staying with Hotel Michael at Resorts World Sentosa and for taking the time to provide us with your valuable feedback.
Resorts World Sentosa and all of us at Hotel Michael take pride in providing our guests with the highest standards in hospitality. We are most delighted to note that your overall experience met up to expectation. We wish to assure you that we would strive to continue to enhance the level of service and guest experience in Hotel Michael.
veronicatey, it would be our pleasure to welcome you back again at Hotel Michael.
Yours sincerely
Judy Wu
Assistant Operations Manager
Crockfords Tower & Hotel Michael
Got to give a thumbs up to the Valet, Yadi who offered to make sure our car was retrieved without any hassle even though we misplaced our ticket. Excellent service and prompt response from a world class provider.
Dear Yeo R,
Thank you so much for your kind words and we are glad to hear that it was an aRWSome experience for you at Hotel Michael.
Resorts World Sentosa and all of us at Hotel Michael take pride in providing our guests with the highest standards in hospitality. We are most proud that Yadi has displayed the level of service excellence we aimed to provide for our guests. I have shared this feedback with Yadi and he is pleased to know that he has created an impression during your stay. We wish to assure you that we would strive to continue to enhance the level of service and guest experience in Hotel Michael.
Yeo R, we look forward to your continued support and hope to welcome you back again in the near future.
Yours sincerely
Judy Wu
Assistant Operations Manager
Crockfords Tower & Hotel Michael
We stayed 2 nights at Hotel Michael for the long Vesak day weekend. The hotel situated in a very good location in Sentosa and easy to walk around the island. We booked kind of last minute for a 3D2N staycation package that comes with free tickets for USS, SEA aquarium and Adventure cove waterpark but it was quite overpriced imo as it was long weekend (approx $1400SGD!!). The service was good for a busy hotel but the room was pretty average for the price, and not so maintained either. The most lacking thing was the amenities of the hotel. There was no comb for a start, nor the bathrobe. Only toothbrush set were given plus shower cap and soap and shampoo and that was pretty much it. We would expect more amenities for a 5 stars hotel. No minibar also. The bed was ok but the bed-sheet was old and no proper stuffing inside so it didnt help keeping us warm. When we checked-in, we were asked if we preferred a room with balcony so we said yes, but in the end we didnt get a room with balcony because they only have one available on a smoking floor. We also ordered a room service food and the food was ok. Breakfast got many selections and different daily so we got to tried different things for our 2 nights stay. Overall, it was a good hotel due to its location but definitely overpriced for a very average looking room. We would probably stay again during a normal weekend but not the long-weekend since the price was pretty much double...
Dear PazPW,
Thank you for taking the time to share this review with us, we appreciate your feedback which gives us the opportunity to continually improve our hotel facilities and service standards.
We have noted your feedback about room hardware including amenities and sincerely apologize that it was not as pleasant as it should be. Please be rest assured that we are gradually refurbishing our guest rooms and there are a couple of floors that we have completed recently. Perhaps you may want to request for one of our fully refurbished rooms during your next visit should you plan for a return stay in the near future.
We appreciate your time in sharing this review and hope that we will have a chance to welcome you back and recover your impression of the hotel.
Yours sincerely
Judy Wu
Assistant Operations Manager
Crockfords Tower & Hotel Michael
