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2,476
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147
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Reviewed 8 August 2021 via mobile

We stayed at Sofitel with our two kids in august first week. Since the pandemic meant we couldn’t plan a proper trip for quite a while, we planned a staycation with the family
Sofitel has a great location. A lot of stuff to do as family. The most impressive thing about Sofitel has been the hospitality. The staff were very helpful and went out of their way to make sure that the Pareek family had an enjoyable stay.
Special thanks to Marcus and YY at the front desk for taking all the troubles

Date of stay: August 2021
Trip type: Travelled with family
Thank kunalpareek
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Piotr Kupiec, Other at Sofitel Singapore Sentosa Resort & Spa, responded to this reviewResponded 9 August 2021

Bonjour kunalpareek,

Tropical greetings from Sofitel Singapore Sentosa Resort and Spa!

First, with deep gratitude, we would like to thank you for your support, and for selecting our resort as your preferred holiday destination.

Thank you for making our day and for going out of your way to connect with us through the TripAdvisor.

I am excited to share your heartwarming feedback with our team. It is reviews such as yours that make being a part of the Sofitel Singapore Sentosa Resort and Spa family so rewarding.

Thank you again for sharing your experience, and we are looking forward to welcome you in the near future for another
magnifique experience.

Sincerely yours,
Piotr Kupiec
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 August 2021 via mobile

Marcus at wedding event at Sofitel was very helpful and friendly and the rest of the service staff too! Thank you for making sure our lunch was exceptional! theyve been very attentive too and entertaining as well

Date of stay: August 2021
Trip type: Travelled with friends
Thank xynyxter
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Piotr Kupiec, Other at Sofitel Singapore Sentosa Resort & Spa, responded to this reviewResponded 9 August 2021

Bonjour xynyxter,

Tropical greetings from Sofitel Singapore Sentosa Resort and Spa!

First, with deep gratitude, we would like to thank you for your support, and for selecting our resort to host your wedding.

Thank you for making our day and for going out of your way to connect with us through the TripAdvisor.

I am excited to share your heartwarming feedback with our team. It is reviews such as yours that make being a part of the Sofitel Singapore Sentosa Resort and Spa family so rewarding.

Thank you again for sharing your experience, and we are looking forward to welcome you in the near future for another
magnifique experience.

Sincerely yours,
Piotr Kupiec
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 August 2021 via mobile

Marcud is friendly and approachable. Met him couple of times at the hotel and he is always putting on the smiley face. Looking forward to be served by him again in my next stay in Sofitel sentosa. Great service.

Date of stay: August 2021
Trip type: Travelled with family
Thank Kingkongkevkev
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Piotr Kupiec, Other at Sofitel Singapore Sentosa Resort & Spa, responded to this reviewResponded 7 August 2021

Bonsoir Kingkongkevkev,

Thank you for sharing this encouraging review with us. We greatly appreciate your kind understanding during such uncertain times. Indeed, we are trying our best to navigate through this unprecedented times positively yet cautiously - guests like your kind self inspire and motivate us to do better daily.

Thank you once again and we will be delighted to have you stay with us again soon. Do drop us a note upon reservation for us to make your next visit a magnifique one too.

Have a lovely day.

Best Regards,
Piotr Kupiec
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 August 2021

Stayed @ Sofitel Sentosa for 4 nights / 4 days. Wonderful experience, great food and very professional& friendly staff. Call out to all staff...Diana at the reception, Joseph who helped with in room dining...in-fact, the standout feature for me is the friendly, warm and professional service by the entire staff

Room tip: Choose family room with interconnect option for family with kids
Date of stay: August 2021
    • Value
    • Rooms
    • Service
Thank vijooc
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Piotr Kupiec, Other at Sofitel Singapore Sentosa Resort & Spa, responded to this reviewResponded 7 August 2021

Bonsoir vijooc,

Thank you for sharing this encouraging review with us. We greatly appreciate your kind understanding during such uncertain times. Indeed, we are trying our best to navigate through this unprecedented times positively yet cautiously - guests like your kind self inspire and motivate us to do better daily.

Thank you once again and we will be delighted to have you stay with us again soon. Do drop us a note upon reservation for us to make your next visit a magnifique one too.

Have a lovely day.

Best Regards,
Piotr Kupiec
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 August 2021

Due to government restrictions, or perhaps a bit of luck on our end, the garden restaurant where we wanted to hold our solemnisation was empty due to no dine-in allowed. Along with the heavy rains in the morning and the high humidity that followed after, the sales director, Veronica, who was also assisting us with the wedding coordination, had the solemnisation set up in the restaurant itself, as opposed to the small patio on the outside where it was originally meant to be held.

The beauty of having the whole venue to ourselves for our special day was indescribable. There was nary a hitch because Veronica and her team assisted us so smoothly, from the moment we stepped in to the moment we were finished with the day's events and left.

Veronica also stepped in to help me when our solemniser lost her way to the venue and needed directions. I was so grateful as that was something taken off my plate and one less thing to worry about.

I wish to pay special thanks to Thomas and Jason who served us during the entire event, setting up my phone to play our specially-picked tunes during the entire afternoon, ensuring that everyone's needs were quickly met, always having an eye out for me and my guests, making sure no one had a glass empty.

I also want to thank the amazing Chefs Mahesh and Jay for their thought and care put into the menu. Every dish perfectly crafted. They even changed the dish specially for a relative that was expecting. It was very thoughtful. The beef in particular was exquisite, and the chocolate dessert was just divine.

Thank you to the Sofitel team for creating such a wonderful experience for us! The day will never be forgotten due to your intricate care to detail.

Date of stay: August 2021
    • Cleanliness
    • Service
Thank stephmds
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Piotr Kupiec, Other at Sofitel Singapore Sentosa Resort & Spa, responded to this reviewResponded 7 August 2021

Bonsoir stephmds,

Thank you for sharing this encouraging review with us. We greatly appreciate your kind understanding during such uncertain times. Indeed, we are trying our best to navigate through this unprecedented times positively yet cautiously - guests like your kind self inspire and motivate us to do better daily.

Thank you once again and we are delighted that you had your Solemnization with us. If you are planning for a staycation, do drop us a note upon reservation for us to make your next visit a magnifique one too.

Have a lovely day.

Best Regards,
Piotr Kupiec
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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