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Amara Sanctuary Resort Sentosa
Ranked #8 of 13 Hotels in Sentosa Island
Reviewed 15 December 2016

Got a lovely staycation treat from the family man. Decided to stay off the main island and it was a great decision. Lush greenery, quiet surroundings.

The hotel gives a great service level with many areas on self service. That includes a kachang puteh stall complete with a water stand for guests who needs a quick bite and for tourists to soak into small local treat.

The pool was a tad small though the infinity pool concept with it overlooking out to the straits was soothing.

I just wished the pool was cleaned up better. When we were there, there were leftover snacks and bits left behind from the previous users. Guess, the concept of self servicing is, whilst appreciated is also taken advantaged off by some guests.

Overall, the service level from the staff was wonderful. We were greeted by the duty manager before we left to garner feedback.

If there are good room packages, I will certainly be back!

Room Tip: Get up early in the morning and be greeted by the free roaming peacocks.
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  • Stayed: November 2016, travelled with family
    • Value
    • Cleanliness
    • Service
Thank EstherYeo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amara_Mgmt, Amara Sanctuary Team at Amara Sanctuary Resort Sentosa, responded to this reviewResponded 21 December 2016

Dear EstherYeo,

Thank you for your lovely note!

It is always delightful to receive positive feedback on our service and we are pleased to learn that you had enjoyed your stay. We hear you on the cleanliness at the pool area and have reminded the relevant department to ensure these public areas are regularly checked during their rounds.

We appreciate your thoughtfulness and are grateful for your support. Please come back soon; we'd love to see you again!


Yours sincerely,
Amara Sanctuary Team

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181 - 185 of 303 reviews

Reviewed 14 December 2016 via mobile

Three of us stayed for 2 nights. The room was decent. Housekeeping service was fast. They even provided us ice bucket and wine glasses for our wine. The rooftop pool was a bit small but with spectacular sea view.

Stayed: December 2016, travelled with friends
Thank Betty H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amara_Mgmt, Amara Sanctuary Team at Amara Sanctuary Resort Sentosa, responded to this reviewResponded 21 December 2016

Dear Betty H,

Thank you for your positive review!

It is always delightful to receive positive feedback on our service and we are pleased to learn that you had enjoyed your stay. We appreciate your thoughtfulness and are grateful for your support.

Please come back soon; we'd love to see you again!


Yours sincerely,
Amara Sanctuary Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 December 2016

Staycation duration 11 to 12 Dec 2016
Room Type: Deluxe
Number of pax in the room: 2 adults 2 kids.

The check in counter queue was not organized. There were 3 staff handling the counters but there was no visible queue. We have to stand in 2 queues, trying to guess our luck which queue was faster

The room size is comfortable. Aircon was very cooling, nice to sleep in.

We don't like the pillows. My hubby said that the pillow was too hard, I found the pillow was too soft. Small issue, that is our preferences.

I am not sure why there was a wet patch on the carpet and I stepped on it when I entered the room. Small issue I just used the bin to cover it.

I felt that the bathroom should have 1 more floor towel. 1 used to be placed inside the bathroom, 1 outside the bathroom. As there was an area of un-carpet floor from the bathroom to the bed. The floor can get quite slippery when it is wet.

I called for in room dining, ordered club sandwich without tomatoes and avocado. The person who took my order said ok but the sandwich came with tomatoes.

  • Stayed: December 2016, travelled with family
    • Value
    • Cleanliness
    • Service
Thank Amy Chia Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 December 2016 via mobile

The resort definitely offers serenity tucked in a rustic setting. You definitely do not feel the hustle bustle of Singapore over here. Stayed at the Courtyard Suite. For a brand like Amara, I would advise it to be better maintained. For example, the ceiling air-con vent if cleared of aged thickened dust will guarantee fresher air, or the courtyard if cleared of piles of aged dried leaves will impressed a cleaner feel to the jacuzzi. The gym facility may appear well equipped, but not every equipment or space is usable as it is shared by another gym. Breakfast was decent with good coffee! Nonetheless, it's a really nice place to just relax and rejuvenate.

Stayed: December 2016, travelled as a couple
Thank clevech
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 December 2016

Sentosa is really not a place for peace and quiet. The hotel backs onto a theme park and so you hear the screams of people on the roller coaster,and hum of generators etc, so no quite and peaceful time at the Dream Pool. Also the bar at this pool was never staffed.
I specifically booked a veranda room (at an additional price) and looked forward to relaxing on the veranda, but this again was not to be. The only furniture was an upright chair and small barrel for a table. The veranda looked into the adjoining building and was above the service station, so constant traffic as cleaning staff replenished and made up the rooms.
Shortage of staff at reception and concierge.
Good shuttle service to VivoCity

  • Stayed: December 2016, travelled solo
    • Location
    • Sleep Quality
    • Service
1  Thank HongKongMara
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amara_Mgmt, Amara Sanctuary Team at Amara Sanctuary Resort Sentosa, responded to this reviewResponded 23 December 2016

Dear HongKongMara,

Thank you for your review.

We hear you on the noise coming from the theme park and will certainly forward this to Sentosa Development Corporation for their follow up.

We regret to learn of the noise caused from our service station associates and have reminded our frontline associates to be mindful while going about their daily tasks. Separately, we acknowledge that amenities and services provided in the rooms may be subjective to individual’s expectations.

We thank you for your feedback. We treat every feedback as an opportunity to improve ourselves and we are grateful for the opportunity to do so.


Yours sincerely,
Amara Sanctuary Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Amara Sanctuary Resort Sentosa

Address: 1 Larkhill Road, Sentosa Island 099394, Singapore
Phone Number:
Region: Singapore > Sentosa Island
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Top resorts Hotel in Sentosa Island
#6 Spa Hotel in Sentosa Island
#8 Luxury Hotel in Sentosa Island
Price Range: $183 - $967 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Amara Sanctuary Resort Sentosa 5*
Number of rooms: 140
Official Description (provided by the hotel):
Amara Sanctuary Resort Sentosa is a 140-room boutique resort in Singapore nested within 3.8 hectares of secluded tropical gardens on the hillside of Sentosa’s popular Palawan Beach.A ten minute drive from the Central Business District on mainland Singapore, it is easily accessible for both business and leisure travellers.Winner of Singapore Tatler The Best of Singapore Awards 2010 to 2013 - Best Resort.Winner of Singapore Service Class Award 2012.Winner of AsiaOne People's Choice Awards 2009 - Best Resort.Winner of URA Architectural Heritage Awards 2007 - Category A. ... more   less 
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Also Known As:
Amara Sanctuary Resort Sentosa Hotel Sentosa Island
Amara Sanctuary Sentosa Island
Amara Sanctuary Hotel Sentosa Island

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