1. Asked for early check in, they told us to come at 12. Upon arriving, was told that we had to wait for the previous occupants to leave. Fine, but theres not a single seat in the lobby for us to sit. We were told to go to their restaurant to wait thus had to eat their mediocre food as it was raining heavily and we had so many stuff. To make it worse, we were planning a birthday surprise for my mum so we wanted to prepare by checking in early. Ended up having to ask my mum to wait around while they prepared the room (1 hr +). I know early check in is not an expected, but they shouldnt have told us to come at 12pm when theres no reason to do so, and furthermore when there is nowhere to sit.
Service at the restaurant was sub par, with inattentive staff- note that this isnt at peak hour, there was only three tables of customers at the time.
We were able to check into the room, but to our horror, the sofa was so dirty and there was stains on the bathtub. The floor felt quite dusty as well. (See images)
TLDR: I really regret not booking a more respectable hotel for a special occasion. If you are finding somewhere to celebrate a special occasion, look elsewhere because they are NOT reliable at all.More
- 1 (844) 631-0595
- Free Wifi
- Room service