this hotel was my first choice as i wanted a private pool/jacuzzi so that i can enjoy with my wife during our staycation, thus we decided to get the Courtyard Suite with Private Jacuzzi.
we arrived at 3pm for the check in, and was actually surprised when they said our room was not ready yet, and we can wait at the restaurant while the room was being made. luckily, the room was ready by the end of the check in session.
the suite is located in an old colonial building so it had a rustic feel around it. however, the interior of the suite left much to be desired. you can see the interior need refurbishment badly. the wall was quite dirty with all the insects empty egg shells, the toilet screen door does not align with the frame itself, the TV is still either a 32 inch or max 40 inch TV. in honesty, we were disappointed as this room does not come cheap even with the Rediscover Singapore vouchers.
then the problems came. first up was the toilet. it couldn't flush completely and we had to flush about 2-3 times. we rang up the housekeeping and informed them of this toilet issue and were assured the engineering team will come. 1 hr passed, and we made the second call only to know that the first call was not registered with the team. an apology was given and the...this hotel was my first choice as i wanted a private pool/jacuzzi so that i can enjoy with my wife during our staycation, thus we decided to get the Courtyard Suite with Private Jacuzzi.
we arrived at 3pm for the check in, and was actually surprised when they said our room was not ready yet, and we can wait at the restaurant while the room was being made. luckily, the room was ready by the end of the check in session.
the suite is located in an old colonial building so it had a rustic feel around it. however, the interior of the suite left much to be desired. you can see the interior need refurbishment badly. the wall was quite dirty with all the insects empty egg shells, the toilet screen door does not align with the frame itself, the TV is still either a 32 inch or max 40 inch TV. in honesty, we were disappointed as this room does not come cheap even with the Rediscover Singapore vouchers.
then the problems came. first up was the toilet. it couldn't flush completely and we had to flush about 2-3 times. we rang up the housekeeping and informed them of this toilet issue and were assured the engineering team will come. 1 hr passed, and we made the second call only to know that the first call was not registered with the team. an apology was given and the engineering team was down to our suite in about 10mins. they then went about trying to sort out the toilet flushing. about 5 mins later, they were done and told us that it is normal because the amount of water is a lot and the flow is slow. WHAT WERE THE ENGINEERING TEAM THINKING?! how can 2-3 flushes be normal? were they expecting the guests to stay at the toilet and keep flushing? they told them they will check with reception on changing another room for us and yet 1 hour later, we have to call reception ourselves on whether we can change the room. communication is severely lacking between departments.
Then another problem appeared. The tv hanged while i was changing channels! blackout! switching it off and on also doesn't solve the issue. in the end, i had to switch it off and wait for half an hour before the issue was resolved. after a call to the reception, they finally arranged for us to be moved to another suite which was just next to us.
3rd problem appeared when we wanted to go for a soak in the jacuzzi. the jacuzzi area was situated beside the suite BUT if you cross over to the jacuzzi area, there is a gap which will be like a mini waterfall when it rains. you will get wet before you can go into the jacuzzi. it is definitely a weird design.
4th problem was the door at the jacuzzi area. it is unlocked, which means anyone can just enter into the jacuzzi area from outside of the hotel. there was no locking mechanism to lock the door from the inside.
the redeeming grace was the human factor. the reception, the buggy guy, the cleaning staff, went well and above their duty to ensure we had a good stay. however, the suites are really in great need for a refurbishment and improved communication between departments.More
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