Amara Sentosa is the furthest thing away from a romantic location. This is the most disappointing experience I’ve ever had in all my ‘resort-staying’ experience. You would think that paying premium would give you a certain level of standard, but no. This is a new level of disappointing. The villa was going at $800 per night, but will not match up to an $80 room in Batam. To start off this nightmare, I emailed Amara prior to the stay as I wanted to make a few requests for my proposal. They were not flexible or helpful in anyway. Fine, understandable. Next, on the day of the check in, the front reception staff was not very friendly. To a point, one of my visitors who hasn’t been back to Singapore for 6 years remarked, “Why Singapore hotel standard drop so much?” Nevermind that, we got the keys and headed to the villa. 1) I tried calling the front desk asking if they sell a bottle of champagne, she redirected me to the restaurant which the phone went on ringing for a while, no one answered. So I called back the front desk to tell her what’s going on, she just asked me to call again.. What? Like if that was the solution, I wouldn’t have called you in the first place. So anyway I told her to help reach out to the restaurant directly with my request. A few moments later,...Amara Sentosa is the furthest thing away from a romantic location.

This is the most disappointing experience I’ve ever had in all my ‘resort-staying’ experience. You would think that paying premium would give you a certain level of standard, but no. This is a new level of disappointing.

The villa was going at $800 per night, but will not match up to an $80 room in Batam.

To start off this nightmare, I emailed Amara prior to the stay as I wanted to make a few requests for my proposal. They were not flexible or helpful in anyway. Fine, understandable. Next, on the day of the check in, the front reception staff was not very friendly. To a point, one of my visitors who hasn’t been back to Singapore for 6 years remarked, “Why Singapore hotel standard drop so much?” Nevermind that, we got the keys and headed to the villa.

1) I tried calling the front desk asking if they sell a bottle of champagne, she redirected me to the restaurant which the phone went on ringing for a while, no one answered. So I called back the front desk to tell her what’s going on, she just asked me to call again.. What? Like if that was the solution, I wouldn’t have called you in the first place. So anyway I told her to help reach out to the restaurant directly with my request. A few moments later, the restaurant finally called but came to me with the pricing of Chardonnay, I told him champagne, not white wine. He said he’ll call me back in 5 minutes (which he obviously did not), and why in the world do you need so long to check for your pricing/availability of something so simple?

2) The place looks significantly smaller and not like in the pictures AT ALL. Fine, understand how anyone would make use of good photography in business.

3) The place was disgusting, old and in serious need of refurbishment. First and foremost, I don’t know how often you have visitors or check your rooms but I think it is basic professionalism to make sure every is in order before a guest checks in to the room. There was birdshit in my bathtub, dried up for god knows how long. What kind of resort has this kind of atrocious standard seriously?!

Next, I know that it’s Sentosa, and it’s a resort, there’s outdoors so there’s bound to be mosquitoes. BUT THE PLACE WAS INFESTED WITH SO MANY BIG FAT MOSQUITOES TO A POINT I BELIEVE THERE IS A SERIOUS BREACH OF SAFETY FOR YOUR VISITORS. Why have all the precautions and SOPs for COVID-19 when YOU ARE TRYING TO GIVE YOUR VISITORS DENGUE. THIS IS ATROCIOUS.

Next, the aircon is not cold, and is leaking. We collected a bucket full of water from that short period of time we were in the room.

Fast forwarding to the change of room, thank you for having the basic compassion to change rooms for us, because I don’t think the villa was meant for any one to be living in..

This time, the room looks cleaner, the aircon actually works and, there weren’t as many mosquitoes, so thank god for all of that. This sense of relief was short lived, for about 5 minutes when it started to rain heavily. The pool, world class infinity pool, started overflowing and seeping into the doors of the room. The windows, were leaking and water was seeping into the rooms as well. The back of the room was pretty much flooded. The outdoor area was obviously flooded. The roof for the outdoor area was leaking, your cheap solution of silicon DOES NOT WORK FYI. Get a better contractor to fix this please.

You have staff saying things like “下雨，没办法”..... Thank you lor. Thanks for the help......

Aiyah, I can go on writing about how disappointing and what a hellish nightmare this has been. I’m still here, writing this at 6am and I can’t wait to just get out of here.

Giving away free rooms is right, I don’t think you all should be charging $800 for this kind of standard or even $8 at all.

Maybe instead of taking a $500 deposit from your guests, you should give a $500 deposit to ensure that guests won’t get dengue, or get a flooding room, leaking aircon, or just a really horrible experience.More