Front office staff Syafiq was exceptional at his job. His tone was warm and welcoming, and gave us a free upgrade for the room. Although the room took longer than expected to be ready for check in (a little after 3.20pm), his demeanour made it a tad tolerable with cranky kids during their nap time.
The room was big and the pool clean, but the design was dated. There was mould on the curtains, the wooden furniture was in bad shape, with tape used to hold it together (the back doors, lounge chairs) and the lights didn’t work on the porch till after 11pm.
We made a booking for Dream pool, but left almost immediately after that. It was still water at the kids’ pool.. with red ants on the slide and pool water that looked like it hasn’t been cleaned for days. The lap pool was beautiful, but again, looked like it hadn’t been cleaned.
Overall the 4 stars are for the front desk staff, the in-room pool and the fun the kids had. Thank you Amara!More
- Free Wifi
- Free parking