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Traveller rating
3,525
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431
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119
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All reviews changi airport runway view between flights long flight an early morning flight connecting flight an overnight stay stayed one night the club lounge upgraded to a suite singapore airlines jet lag easy access from australia rooms are large short stay convenient location
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Reviewed 18 February 2021

very clean and bright in the room. very comfortable to stay and would come back again!
Staff were very nice and helpful. spacious bedroom and bathroom is clean with a nice view.

would give it a try for the food dining at the hotel next time

Room tip: nice view and clean decent place to stay
Date of stay: January 2021
    • Location
    • Rooms
    • Service
1  Thank abc1288
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aileen Yong, Owner at Crowne Plaza Changi Airport, responded to this reviewResponded 24 February 2021

Dear abc1288,

Thank you so much for your review of our hotel. We are focused on delivering a great experience to our guests and appreciate your kind compliments on our room cleanliness and friendly service. The health and wellbeing of our guests is of utmost importance. We are committed to high levels of cleanliness to give guests greater confidence and the protection needed to feel at ease throughout their stay.

It is wonderful to know that you enjoyed every part of your stay and we look forward to welcoming you back with our warm hospitality.

Kind regards,
Aileen Yong
Director of Marketing
Crowne Plaza Changi Airport

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 January 2021

Booking: Family Escapade promo was a good deal for our family which includes Club Lounge privileges and FnB credits consumable at Azur restaurant or in-room dining;

Location: Travelling from any part of Singapore, it is easily accessible via Changi Airport MRT station and Terminal 3;

Lobby: Comfortable and enough seats with safe-distancing measures;

Reception: Accommodating and courteous, clearly explained what we need to know during our stay;

King Suite: The unit is almost home-like with a living room, an office and a bedroom. The living room is spacious with a sofa set, a smart TV and a soundbar. The minibar items are consumable. The office furniture is comfortable with the desk truly the size as usual in an office. Wired internet is also available in case you have your ethernet cable. The bedroom has its own smart TV together with a spacious walk-in cabinet.

In-Room Entertainment: Good and stable internet Wifi connection. TV channels have clear reception with good channels to select from;

Bathroom: There are 2 of them. 1 is a simple powder room, while the other one is quite huge with a bathtub, a separate shower area, and 2 sinks complete with toiletries;

Club Lounge: Because of the current pandemic, the Club Lounge is closed. Instead, breakfast and evening cocktails are served at the Azur Restaurant. Replacing the buffet-style, food and drinks were served to the table;

In-Room Dining: Unlike other hotels, it is available for 24 hours here;

Swimming Pool and Pool Area: The swimming pool is clean and quite wide. It has a nice view of the runway and ascending planes (though very rare as of this time). The changing room is also clean. Booking is not required but is on a first-come-first-served basis, and for only a maximum of 90 minutes;

Gym: The gym has quite a lot of equipment. However, not all the treadmills are usable because of safe-distancing measures. Bottled waters and towels are available for the gym users. Like the swimming pool, booking is not required but and on a first-come-first-served basis;

Overall Service: It was an enjoyable and relaxing stay at Crowne Plaza. The staff are accommodating and courteous.

Room tip: The suite rooms are conveniently located near the pool and gym
Date of stay: December 2020
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank aelvind2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aileen Yong, Owner at Crowne Plaza Changi Airport, responded to this reviewResponded 29 January 2021

Dear Aelvind2018,

We truly appreciate the time you have taken to write such a detailed and positive review of your stay experience on TripAdvisor.

It is rewarding to learn that you had a wonderful and relaxing stay in our suite, completed with premium bedding and thoughtful in-room amenities. My team and I are most delighted to learn that our warm and attentive service have made you felt welcomed and at home.

Thank you for your kind words. We look forward to welcoming you back again with our true hospitality.

Warm regards,
Evelyn Suah
Marketing Manager
Crowne Plaza® Changi Airport

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 January 2021 via mobile

This is our 3rd staycation at the hotel. The rooms with the runway view, as per our previous stay, was full. Instead, we had a corner room. No complains since not much planes to watch anyway.
Check-in was fast and convenient. We also had a birthday surprise that was sent to our room.
Service had always been good.
However, this time, we were blown away by the hospitality of the team at Azur, namely with Nicholas, Jasmine and Razali.
First, the recommendations of food which was very nice. Then, when they heard that my mother likes Earl Grey Tea, Nicholas went the extra mile to get it for her. When they found out it was her birthday, they prepared a surprise celebration for her and even showered her with gifts.
We've had an awesome time thanks to the three of them and looked forward to breakfast during our stay.
(P.S. also found out that they were Singapore Airlines crew but because of Covid, they are serving at Azur. What an awesome addition to the team. Their excellence service is indeed a signature of their experience at SQ.)
Look forward to another awesome staycation soon.

Date of stay: December 2020
Trip type: Travelled with family
1  Thank DC8303sg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aileen Yong, Owner at Crowne Plaza Changi Airport, responded to this reviewResponded 17 January 2021

Dear DC8303sg,

Thank you so much for choosing to stay with us again at Crowne Plaza Changi Airport. We truly appreciate your continued support and loyalty.

We strive to provide every guest with a seamless and enjoyable stay and it is heartening to learn that we were able to meet your expectations. My team and I are extremely delighted to read that your mum had a wonderful birthday celebration with us. Your kind words for the team at Azur will be shared with the management and it is a motivation for us to continue to present excellent service to all of our guests.

Thank you for taking time to write us a 5-star review and we look forward to welcoming you back again.

Best regards,
Evelyn Suah
Marketing Manager
Crowne Plaza® Changi Airport

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 January 2021

Hello I stayed at Crowne plaza on 24th nov for a day with my family for a staycation. Although the stay was fine and pleasant . But I am really aghast by their billing team .
First of all after checkout someone called me for some room service payment which was already done .
Secondly they took a deposit of 50$ which they are yet to refund . Although amount is not big but every time I called them their response has been very poor .they ask me to contact the bank and bank says we don’t know about it .
As a customer this is the last thing I can expect and run behind.

Date of stay: November 2020
Trip type: Travelled with family
1  Thank Prashantsingh78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aileen Yong, Owner at Crowne Plaza Changi Airport, responded to this reviewResponded 17 January 2021

Dear Prashantsingh78,

Thank you so much for choosing to stay with us at Crowne Plaza Changi Airport.

First of all, I am so sorry for the inconvenience and unhappiness that you experienced during your recent stay with us and we sincerely apologise for the shortfall. I would like to assure you that your feedback have been conveyed to our senior management, and we are looking to put in place further training as well as processes to ensure that we improve and elevate the guest experience.

Meanwhile, I would like to invite you to share more details of your stay with me at evelyn.suah@ihg.com so that we can investigate this further. We would be extremely grateful to have the opportunity to welcome you back again so that we could extend our true hospitality and make a difference on your next stay.

Best regards,
Evelyn Suah
Marketing Manager
Crowne Plaza® Changi Airport

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 January 2021 via mobile

In times of isolation and restricted movement it is very essential for the hotel in which you stay during a business trip to be extra comfortable. Enjoyed my bath time with the view, arrangement of the room itself and very efficient room service. Keep it up!

Date of stay: January 2021
Trip type: Travelled on business
1  Thank irinab001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aileen Yong, Owner at Crowne Plaza Changi Airport, responded to this reviewResponded 17 January 2021

Dear Irinab001,

Thank you so much for taking time to write us a 5-star review of your stay experience on TripAdvisor.

My team and I are extremely pleased to read that we have met your expectations and our warm hospitality have made you felt welcomed and at home. It is heartening to learn that you truly enjoyed your stay in our comfortable room completed with thoughtful in-room amenities and premium bedding.

We truly appreciate the time you have taken to write us a 5-star review. We look forward to welcoming you back again in the near future.

Warm regards,
Evelyn Suah
Marketing Manager
Crowne Plaza® Changi Airport

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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