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76 - 81 of 163 reviews
Reviewed 7 September 2012

I m so glad with this hotel due to my guest Mr Deng Xayalath left his gold neckless in the room and was found by the Chamber maid Vikramjit Singh and the front desk staff Ms Felicia Hoeden called to inform the case. Appreciated to Mr Sam Lee, the hotel manager for his helpfull to send the neckless to guest immediately as to let the guest enjoy his tour without worries!

Date of stay: September 2012
  • Trip type: Travelled on business
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1  Thank OngH_12
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
santagrandhotels, Hotel Management Team at Lemon Grass Hotel, responded to this reviewResponded 10 September 2012

Dear Valued Guest,

Thank you for your review. We are glad to know that you have enjoyed your stay with us. At the Santa Grand Hotel, we strongly believe that it is our duty to provide all our guests with a warm and high level of hospitality service throughout their stay.

Your valuable compliments on Felicia and Vikramjit have been passed on to the top management to recognize their effort. We are sure that they will be even more motivated in maintaining a high level of customer service.

Thank you once again for sharing your experience on TripAdvisor and look forward to serving you again very soon.

Regards,

Hotel Management Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 August 2012

I have no clue that the entire Singapore would have a such terrible hotel. Super tiny room with dirty bathroom. The bathroom seems like a 1950's product to me. I have been traveling around the world, especially in Asia. I really expect something good from this "developed" aisan country. I am telling you all that a regular motel in China or S. Korea is much more better than this place. Also, the loaction, It's just couple of blocks away from prostitution. Really bad area in Singapore. Keep away from this place if you can!!

Room tip: There is simply no good room in this hotel!
Date of stay: August 2012
  • Trip type: Travelled with family
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1  Thank Jasonqq
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
santagrandhotels, Hotel Management Team at Lemon Grass Hotel, responded to this reviewResponded 22 August 2012

Dear Valued Guest,

Thank you for your valuable feedback.

We are really sorry to hear that we did not meet your expectations during your stay with us. We take our guests' feedback seriously and your feedback has attracted our management's attention. Santa Grand Hotel Aljunied provides safe, secured and value for money accommodation. It is situated in a precinct where guests can experience Singapore's varied nightlife amidst old local shop houses serving authentic local food and lifestyle. This reflects the ambience and local taste in this heritage area. As the location may not be preferred by all travelers, we do have other Santa Grand hotels in our chain, like Santa Grand Hotel Lai Chun Yuen at Chinatown or Santa Grand Hotel Bugis to meet the diverse need of customers.

We recognize that the hotel room including the bathroom is time for a refurbishment due to wear and tear, and your feedback makes it a pressing need to do so. Thank you for highlighting the matter to us.

Once again, we appreciate your feedback and sharing your experience on Tripadvisor. We hope to have a chance to host you again soon.

Best Regards,
Hotel Management Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 July 2012

As per other reviews I wouldn't stay here if your a solo female traveller as It is in the red light district.when I've first walked into the room it smelt of urine. The housekeeping is poor, as well as the room maintenance. The receptionist in the morning is less than helpful. On a positive there is free wifi, and the bed is actually surprisingly comfortable, we had to ask for extra pillows however. We only stayed one night as we were only passing through. It was good to see how the locals lived I suppose, the room is cheap which is also a bonus. Tea and coffee facilities available in the room. I probably wouldn't stay here again.

Date of stay: July 2012
Trip type: Travelled with family
Thank lazysundaze
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Management response:Responded 13 July 2012

Dear Valued Guest,

Thank you for your valuable feedback and noted some positive points about Santa Grand Hotel Aljunied.

We are disappointed that we did not meet your expectations during your stay with us. As regards our housekeeping standards, we have taken your feedback and made improvements. We have addressed the temporary problem of a shortage of staff during your stay. Your feedback has been raised up and attracted our management's attention.

Whilst the location of Santa Grand Hotel Aljunied may not be preferred by all travellers, we do have other Santa Grand hotels in our chain, like Santa Grand Hotel Lai Chun Yuen at Chinatown or Santa Grand Hotel Bugis to meet the diverse need of customers.

Once again, we appreciate your feedback and sharing your experience on Tripadvisor. We hope to have a chance to host you again soon.

Best Regards,
Hotel Management Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 July 2012

Not a place for lone women traveler. Area not good. Only stayed there because it was the only reasonable priced Hotel left that had rooms available at short notice due to peak season. Bathroom is out of date and smelly. Room was dirty & dusty when I arrived.
Housekeeping just left dirty linen in the corridor, not a pleasant sight.
No restaurant not even breakfast is available.
Can not expect too much from a 2 * but clean a room is a must anywhere.
Staff were friendly.

Room tip: corner suites are larger
Date of stay: June 2012
  • Trip type: Travelled solo
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Thank Mawar_1749
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Management response:Responded 11 July 2012

Dear Valued Guest,

Thank you for your valuable feedback.
We are disappointed that we did not meet your expectations during your stay with us. We take our guests' feedback seriously and your feedback has attracted our management's attention.

Whilst the location of Santa Grand Hotel Aljunied may not be preferred by all travellers, we do have other Santa Grand hotels in our chain, like Santa Grand Hotel Lai Chun Yuen at Chinatown or Santa Grand Hotel Bugis to meet the diverse need of customers. As regards our housekeeping standards, we have taken your feedback and made improvements and have addressed the temporary problem of a shortage of staff during your stay.

Once again, we appreciate your feedback and sharing your experience on Tripadvisor. We hope to have a chance to host you again soon.

Best Regards,
Hotel Management Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 May 2012

Only Booked Hotel because it was cheap, area is probly the worst in singapore. Room was tidy But out of Fashion. Bathroom was disgusting, Ripped towels. Not a good choice if you are staying in singapore for a while. Its in the red light district so alot of Prostitues in area.

Date of stay: May 2012
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Thank Stakin
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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