I am writing this because I am thoroughly impressed with the quality of service rendered. I am currently serving my SHN till about 3-4 more days and I want to thank Intercontinental Service Team + Wellness Team for organising a comfortable stay for guests like me. Nothing beats coming back to home sweet home and experiencing such wonderful service. The incidence below really showed how prompt and attentive to detail the service staff were: At around day 4, I was not very happy with the quality of meals delivered to me. I had originally asked for vegetarian otherwise pescatarian meals. The first and second day meals were honestly lacking in quality, being too oily and salty. It was just mock meat for every meal and was extremely disappointing. To understand the whole situation better, guests on quarantine (speaking for myself as well) can mostly only look forward to good meals. We are not allowed to move anywhere, confined to a room of our own. The least service that can be provided are good meals. So on day 4, I brought up my request to one of the staff who immediately took it up and my meal was changed. Since then, the meals served to me were all 4/5 and more. I really really appreciate this service. I cannot emphasise on how just this one action really made me feel heard and important. On top of that, I received calls every...I am writing this because I am thoroughly impressed with the quality of service rendered.

I am currently serving my SHN till about 3-4 more days and I want to thank Intercontinental Service Team + Wellness Team for organising a comfortable stay for guests like me.

Nothing beats coming back to home sweet home and experiencing such wonderful service. The incidence below really showed how prompt and attentive to detail the service staff were:

At around day 4, I was not very happy with the quality of meals delivered to me. I had originally asked for vegetarian otherwise pescatarian meals. The first and second day meals were honestly lacking in quality, being too oily and salty. It was just mock meat for every meal and was extremely disappointing.

To understand the whole situation better, guests on quarantine (speaking for myself as well) can mostly only look forward to good meals. We are not allowed to move anywhere, confined to a room of our own. The least service that can be provided are good meals.

So on day 4, I brought up my request to one of the staff who immediately took it up and my meal was changed. Since then, the meals served to me were all 4/5 and more. I really really appreciate this service. I cannot emphasise on how just this one action really made me feel heard and important.

On top of that, I received calls every morning from the staff to ensure that my breakfast was taken in (as I overslept quite often). The staff on the line were always very polite, well spoken and also delivered quick service to me. The nice room that was given to me was also a plus, I like the comfort and layout of the room.

To the dear service staff and team of Intercontinental R Q seeking to make all guests experiences good, this is an excellent display of service. I am still in the midst of completing my quarantine but all in all, I just want to say thank you for putting in the effort no matter who you're dealing with. Also a big shout out to the nation's teams from transport to catering for coordinating everything.

It's extremely refreshing to see the effort put in to ensure a welcoming stay for the guests. Keep up the excellent job:)More