The first time i stayed here was 2011, the only problem i have encountered was no one helped me out through our laguage. Second, i purchased an internet (since its not free) when i get back to my room on 13th floor, the internet didn't work. So called the reception they sed they will check the system. After an hour, they called back saying it was ok to used already but not in my room. I have to stay in the lobby to connect to their wifi. The internet was continious so i've wasted almost 1hr of my internet. Food at breakfast are always the same. And there is a dead lizard in the corner from the door from connecting room. The room was really old.we stayed for 3weeks.
November26,2012 i arrived here. I stayed again. At first, i was impress cause the rooms are newly renovated. On my 3rd day of my stay, i woke up at around 8am due to a very very loud noise. I easily recognize what it is but i just ignored it.. (Man working on 15th floor and i stayed on the 16th floor.) all day i heard that noise. After a week of working i finally got my rest day. But unfortunately i hear those noises again. So i called the reception and pleases them to stop those men working for me for atleast 1day to have a good rest since its my off. The receptionist passed me to the manager. The manager told me that they will "try" to stop it. They just sed "sorry ma'am but we are renovating the 15th floor" i still got my patience.. The loud noise never stop so i just decided to woke up and go to a singaporian friend and sleep to her place. Days passed and im used into that noise that wakes me up every morning. And key card didnt work for 11 times. There was 1night that i have to go down from 16th floor to the lobby 3times just because my key didn't work. Again, i asked the lady from the receptionist why it was always like that. I didn't put my key card with the coins or my phone. I even go down 3x and tryin my key to work until the manager came into my room shehas another key. She used her key and it work. She sed "its working" i replied mine is not. I have change it 3x just now. "You can used mine" she sed. She dont even say sorry for that. She left like i wasn't a guess. And im the one who sed "thank you"... This happen 11times that the key didn't work. The vault, is not working too. The lights from the toilet get worst and never work so i have to call the housekeeping to change it. Towels never change or sometimes they never gave a complete set. 1time no towels.. Dishes like spoon and fork never wash for 1week. (I put it on the sink so they will see that it needs to be washed but they were just too lazy) breakfast are almost the same for 3weeks!! And some glasses are not cleaned well. So this is what i thought is just a nightmare.. December18,2012 i checked out. And the receptionist never allow us to leave she sed the manager wants to talk to us. We wonder why. I was thinking oh, maybe they say sorry for all the inconvenience and noise. But it was terrible because they were asking me to pay a $150 for the comforter cover. My friend spilled a cruiser raspberry vodka on the sheet.. I was telling them that they can removed it just bleach. And they don't want, in fact they were insisting us to pay that amount, actually from $150 down to $120.. But it was still expensive. I have told the manager how about all the damages that they've made to me the noisy morning hammer banging on the wall, walls shaking, tiles breaking etc.. How about those times that key doesn't work when you don't even say sorry for that. That it was actually your system error. Those times they gave incomplete set of towels those uncomfortable that they caused me not to have good rest. She can only say sorry. And thats it. So i told her then I'm sorry caused my friend spill a vodka on the sheet. Unfortunately GUEST/ COSTUMER NEVER WIN AND NO IMPORTANCE WITH THEM. I end up paying that amount or else we will be late on our flight. I must say that hotel is HELL!!! The only thing i like was the staff from the breakfast who are friendly. Thats it. Other than that this hotel is awful. I've been traveling and stayed in different hotels, and based on my experienced this is the most low class hotel i have stayed.. I was just unlucky cos the company chooses that hotel. And oh, stay away from 2nd floor... A lot of mysterious happen on that floor.