I stayed at a single room in Tai Hoe Hotel for 2 days. The room was clean and comfortable, which is value for money for me. The hotel staffs have been friendly and kind, helping with luggages during rain and on a few other intances on voluntary basis, which I appreciate a lot.
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I get the impression they pride themselves on being a low value low service hotel, which might work for some people but don’t expect any kind of good service or help if anything is wrong. No point going into specifics here, perhaps read the responses to some of their older bad reviews, you’ll see they really don’t care about customer service. I think it’s probably possible to have an ok stay here, just do not have *any* expectations. Staff, room and cleanliness were all disappointing but if you just need a place to sleep it should be fine but honestly the nicer hotels next door are not that much more expensive (by Singapore standards!).
Dear guest,
Truly sorry that you had a less than satisfactory experience with us. However, without going into specifics, it is rather hard for us to improve on areas, that in your opinion, we are lacking
All my staff are trained to provide good customer. service is the one aspect of their job that cannot be compromised.
As we do not have other frills or amenities that other hotels provide, We might not have those frills and amenities some other hotels can provide and this makes us work even harder to ensure our guests have a pleasant and positive memorable stay.
It is true that we have had our fair share of less than encouraging feedbacks, i do take pride in my staff's attitude and service levels, (there are many more positive and encouraging reviews from guests who gave their honest feedback and opinions on where we can better improve ourselves).
Please stay safe during this Covid-19 pandemic period .
We liked the hotel because of the location and outside view from our room. Tai Hoe is the perfect hotel for budget traveler and shopper. Rooms are pretty small, but it is clean and tidy. Bathrooms are also okay and clean. If you want to go shopping in Mustafa Center then this hotel is the right one. The 24 hour Mustafa shopping center selling everything is just behind the hotel while the international City Square Mall is just in front. The area is (Little India) always vibrating. No food available in this hotel but who cares when plenty of food centers are available in this area.
in view of the difficult situation today we apologise for not being able to provide our best inhouse service. your words deeply humbled us and that truly inspired us to do more looking after those that are still staying with us. thank you for your words of encouragement and i am sure your kind words here will raise the morale of our team. once again thank you.
jasmine
We recently spent six nights at the Tai Hoe Hotel in Singapore and found that it ticked all the boxes for a budget accommodation.The location is superb; kitty-corner from the Mall that houses not only a great supermarket and food court, but also the entrance to the MRT. Also across from the hotel is a Hawker stall that provides great noodle soup for breakfast and excellent coffee. The food is very affordable, both at the food court and the Hawker stall, and the price of the room very reasonable for such a great location. The hotel is a quite typical 2 star; fairly bare bones but clean with towels changed daily, access to boiling water for tea and coffee, a fridge, and friendly, helpful staff. The noise from outside was quite intense on the Friday night we were there, but on the other nights a pair of ear plugs kept it at bay and we were afforded good sleeps. Singapore is an amazing city. Not only are there great museums and other cultural sights, but the green spaces and gardens are incredible. We stayed six nights but could easily have stayed more. At the price we paid for the Tai Hoe and the food in the surrounding areas, we could have.
The hotel was ideal for people interested in shopping near Mustafa Centre. Close to a MRT and large shopping mall the rooms are clean and not so small.
The front office staff are friendly and real value for money.
If your plan is only to take rest during night and rest of the day as a tourist visiting to various attractions, this is very good choice.
Very close to MRT station, they help in getting attraction tickets as well...
