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“terrible experience”

Martini Bar at Mezza9
Ranked #23 of 141 Nightlife in Singapore
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Attraction details
Owner description: The glass-enclosed martini bar is located in mezza9 on the Mezzanine Level. Having won numerous awards, it is the place to go for the best martinis in town. With an extensive drink list showcasing over 30 handcrafted martinis to choose from, the martini bar is a haven for real martini lovers!
Reviewed 20 November 2016

Been there on a Friday night at 9.30pm, no welcome, no service, need 35mn to get a drink (wine by the glass) finally served by the cashier!!!!!!!
Total lack of supervision and completely overwhelmed staff, without any support from the other part of the restaurant.......
Pricing is a total rip off at 30$ a glass or even higher .....
Last but not least, the toilets (same as the restaurant) was apocalyptic ....with no staff around like all the rest of the area.

Thank edouardgalisson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
grandhyattsingapore, Grand Hyatt Singapore Management Team at Martini Bar at Mezza9, responded to this reviewResponded 22 November 2016

Dear edouardgalisson,

Thank you for taking the time to provide us your feedback. We are dismayed to hear that the selection of drinks at our bar was not to your liking, and that the service was not satisfactory. We understand and value your feedback given to us, and will be taking steps with the martini bar crew to further improve our offerings and facilities.
We would also like to share that even after happy hour ends at 9 pm, we do have after happy hour options, namely the selection of 3 martinis for only $50 total. We do acknowledge that not all our guests can make it for our happy hour, which is why we do our best to cater to our late night customers too.
Once again, we are disheartened that your experience at martini bar was not up to par, and we sincerely hope for the opportunity to serve you a better experience.

Best regards,
The Grand Hyatt Singapore Management Team

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9 - 13 of 57 reviews

Reviewed 13 November 2016 via mobile

Boasting a quite unnecessary expansive selection of all manner of martinis makes choosing a real headache.

Furthermore don't expect any decent service from the unhelpful and aloof staff on hand, all in all dismal...

Thank Prestige82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
grandhyattsingapore, Grand Hyatt Singapore Management Team at Martini Bar at Mezza9, responded to this reviewResponded 16 November 2016

Dear Prestige82,

Thank you for taking the time to review on TripAdvisor.
We are disheartened to hear that the drinks offerings and level of service at martini bar was not to your satisfaction, and we will be sure to forward your comments to our service team. Do know that we appreciate each and every piece of feedback we receive, and reviews like yours are always helping us highlight areas we can improve.
We hope for the opportunity to serve you a better experience at martini bar soon.

Best regards,
The Grand Hyatt Singapore Management Team

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Reviewed 2 October 2016 via mobile

Stopped for a couple martinis at the Martini bar at Mezza9 located in the mezzanine of the Grant Hyatt hotel. We had a selection of martinis; the Chocolate Martini and Lychee Martinis being our favorites, the Passion Fruit Martini was also very good. Prices are in line with expectations for Singapore, so the happy hour specials during the week or post 6pm deals on Sunday (e.g. any 3 martinis from a select list for $50 plus tax etc.) make a lot of sense. Our bartender Edward was great and made the entire experience even more fun. Note that the bar will be undergoing a complete refurb in November 2016.

Thank London_UKTravella
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
grandhyattsingapore, Grand Hyatt Singapore Management Team at Martini Bar at Mezza9, responded to this reviewResponded 6 October 2016

Dear London_UKTravella,

Thank you for taking the time to post your glowing review of our martini bar! We are very pleased to hear the selection of drinks were to your satisfaction, and we do wholeheartedly agree with your assessment about the lychee and chocolate martinis. We will be sure to send your compliments to the bartending and service crew at mezza9 martini bar, they will be very glad to receive your praise.
We will also just like to share with you that mezza9’s much enjoyed 50% happy hour at martini bar has been extended. From Mondays through Saturdays, happy hour will be starting at 4 pm, so our beers, martinis, cocktails, spirits and house pour wines can be enjoyed at half-price earlier than before.
We are delighted you were able to enjoy yourself sampling the bar’s offerings, and mezza9’s martini bar will be waiting to welcome you back again soon!

Best regards,
Grand Hyatt Singapore Management Team

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Reviewed 11 August 2016 via mobile

The atmosphere at Martini Bar was exhilarating as the crowd downed martini after martini. This place made a desirable pre-dinner stop and of the many martinis we had, passion fruit martini was voted best!

It was not easy to get seats especially for a party of six, so be early or be patient!

Thank PiggySue2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
grandhyattsingapore, Management team at Martini Bar at Mezza9, responded to this reviewResponded 25 August 2016

Dear PiggySue2014,

We’re so pleased to hear that you enjoyed your time of martini-downing at our bar, as your pre-dinner spot! With 50 over types of martinis to choose from, you would be hard pressed to find an absolute favourite, but we’re glad to hear that you found passion fruit to be your favourite. We look forward to welcoming you to our bar again soon.

Best regards,
The Grand Hyatt Singapore Management

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Reviewed 23 June 2016 via mobile

Have been here a few times and will always return! If u are looking for a quick and affordable martini after a long day at work OR a centreal meetup with friends this is perfect!

Atmosphere is of a proper old school bar...if u are lucky to get a couch seat its the best!

Martinis are 50% off which means if u dont like one u ordered just ordr another one! Always love the almonds they provide! Service is seriously slow and u need to really jump up and down to get any attention but not a massive issue!

My fav drinks : lemon custard, passion fruit, litchi, ginger and the French Kiss is sooo good

Not so good is the coffee martini

Must try this place!

Thank Jeanmdk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
grandhyattsingapore, Management Team at Martini Bar at Mezza9, responded to this reviewResponded 4 July 2016

Dear Jeanmdk,

Thank you for taking the time to share your martini bar experience on TripAdvisor. We were so glad to learn that you’ve had the chance to try our various martinis and that you have also found your favourites! Your comments on the speed of service will be addressed with the team and hopefully we will have the chance to welcome you back again for more martinis (and homemade almonds) in the near future.

Best regards,
The Grand Hyatt Singapore Management Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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