We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“terrible experience” 1 of 5 bubbles
Review of Martini Bar at Mezza9

Martini Bar at Mezza9
Ranked #25 of 136 Nightlife in Singapore
More attraction details
Attraction details
Owner description: The glass-enclosed martini bar is located in mezza9 on the Mezzanine Level. Having won numerous awards, it is the place to go for the best martinis in town. With an extensive drink list showcasing over 30 handcrafted martinis to choose from, the martini bar is a haven for real martini lovers!
Nusa Dua, Indonesia
Level Contributor
72 reviews
6 attraction reviews
common_n_attraction_reviews_1bd8 51 helpful votes
“terrible experience”
1 of 5 bubbles Reviewed 20 November 2016

Been there on a Friday night at 9.30pm, no welcome, no service, need 35mn to get a drink (wine by the glass) finally served by the cashier!!!!!!!
Total lack of supervision and completely overwhelmed staff, without any support from the other part of the restaurant.......
Pricing is a total rip off at 30$ a glass or even higher .....
Last but not least, the toilets (same as the restaurant) was apocalyptic ....with no staff around like all the rest of the area.

Visited November 2016
Helpful?
Thank edouardgalisson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
grandhyattsingapore, Grand Hyatt Singapore Management Team at Martini Bar at Mezza9, responded to this review, 22 November 2016
Dear edouardgalisson,

Thank you for taking the time to provide us your feedback. We are dismayed to hear that the selection of drinks at our bar was not to your liking, and that the service was not satisfactory. We understand and value your feedback given to us, and will be taking steps with the martini bar crew to further improve our offerings and facilities.
We would also like to share that even after happy hour ends at 9 pm, we do have after happy hour options, namely the selection of 3 martinis for only $50 total. We do acknowledge that not all our guests can make it for our happy hour, which is why we do our best to cater to our late night customers too.
Once again, we are disheartened that your experience at martini bar was not up to par, and we sincerely hope for the opportunity to serve you a better experience.

Best regards,
The Grand Hyatt Singapore Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

49 reviews from our community

Visitor rating
    14
    24
    3
    3
    5
Date | Rating
  • English first
  • German first
  • Japanese first
  • Korean first
  • Any
English first
Singapore
Level Contributor
227 reviews
50 attraction reviews
common_n_attraction_reviews_1bd8 92 helpful votes
“Mammoth menu, pitiful personnel...”
2 of 5 bubbles Reviewed 13 November 2016 via mobile

Boasting a quite unnecessary expansive selection of all manner of martinis makes choosing a real headache.

Furthermore don't expect any decent service from the unhelpful and aloof staff on hand, all in all dismal...

Visited October 2016
Helpful?
Thank Prestige82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
grandhyattsingapore, Grand Hyatt Singapore Management Team at Martini Bar at Mezza9, responded to this review, 16 November 2016
Dear Prestige82,

Thank you for taking the time to review on TripAdvisor.
We are disheartened to hear that the drinks offerings and level of service at martini bar was not to your satisfaction, and we will be sure to forward your comments to our service team. Do know that we appreciate each and every piece of feedback we receive, and reviews like yours are always helping us highlight areas we can improve.
We hope for the opportunity to serve you a better experience at martini bar soon.

Best regards,
The Grand Hyatt Singapore Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Shanghai, China
Level Contributor
73 reviews
13 attraction reviews
common_n_attraction_reviews_1bd8 25 helpful votes
“Wide selection of martinis ”
4 of 5 bubbles Reviewed 2 October 2016 via mobile

Stopped for a couple martinis at the Martini bar at Mezza9 located in the mezzanine of the Grant Hyatt hotel. We had a selection of martinis; the Chocolate Martini and Lychee Martinis being our favorites, the Passion Fruit Martini was also very good. Prices are in line with expectations for Singapore, so the happy hour specials during the week or post 6pm deals on Sunday (e.g. any 3 martinis from a select list for $50 plus tax etc.) make a lot of sense. Our bartender Edward was great and made the entire experience even more fun. Note that the bar will be undergoing a complete refurb in November 2016.

Visited October 2016
Helpful?
Thank London_UKTravella
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
grandhyattsingapore, Grand Hyatt Singapore Management Team at Martini Bar at Mezza9, responded to this review, 6 October 2016
Dear London_UKTravella,

Thank you for taking the time to post your glowing review of our martini bar! We are very pleased to hear the selection of drinks were to your satisfaction, and we do wholeheartedly agree with your assessment about the lychee and chocolate martinis. We will be sure to send your compliments to the bartending and service crew at mezza9 martini bar, they will be very glad to receive your praise.
We will also just like to share with you that mezza9’s much enjoyed 50% happy hour at martini bar has been extended. From Mondays through Saturdays, happy hour will be starting at 4 pm, so our beers, martinis, cocktails, spirits and house pour wines can be enjoyed at half-price earlier than before.
We are delighted you were able to enjoy yourself sampling the bar’s offerings, and mezza9’s martini bar will be waiting to welcome you back again soon!

Best regards,
Grand Hyatt Singapore Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
195 reviews
42 attraction reviews
common_n_attraction_reviews_1bd8 44 helpful votes
“Martini Marvels”
4 of 5 bubbles Reviewed 11 August 2016 via mobile

The atmosphere at Martini Bar was exhilarating as the crowd downed martini after martini. This place made a desirable pre-dinner stop and of the many martinis we had, passion fruit martini was voted best!

It was not easy to get seats especially for a party of six, so be early or be patient!

Visited August 2016
Helpful?
Thank PiggySue2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
grandhyattsingapore, Management team at Martini Bar at Mezza9, responded to this review, 25 August 2016
Dear PiggySue2014,

We’re so pleased to hear that you enjoyed your time of martini-downing at our bar, as your pre-dinner spot! With 50 over types of martinis to choose from, you would be hard pressed to find an absolute favourite, but we’re glad to hear that you found passion fruit to be your favourite. We look forward to welcoming you to our bar again soon.

Best regards,
The Grand Hyatt Singapore Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
59 reviews
18 attraction reviews
common_n_attraction_reviews_1bd8 16 helpful votes
“Best happy hour”
4 of 5 bubbles Reviewed 23 June 2016 via mobile

Have been here a few times and will always return! If u are looking for a quick and affordable martini after a long day at work OR a centreal meetup with friends this is perfect!

Atmosphere is of a proper old school bar...if u are lucky to get a couch seat its the best!

Martinis are 50% off which means if u dont like one u ordered just ordr another one! Always love the almonds they provide! Service is seriously slow and u need to really jump up and down to get any attention but not a massive issue!

My fav drinks : lemon custard, passion fruit, litchi, ginger and the French Kiss is sooo good

Not so good is the coffee martini

Must try this place!

Visited June 2016
Helpful?
Thank Jeanmdk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
grandhyattsingapore, Management Team at Martini Bar at Mezza9, responded to this review, 4 July 2016
Dear Jeanmdk,

Thank you for taking the time to share your martini bar experience on TripAdvisor. We were so glad to learn that you’ve had the chance to try our various martinis and that you have also found your favourites! Your comments on the speed of service will be addressed with the team and hopefully we will have the chance to welcome you back again for more martinis (and homemade almonds) in the near future.

Best regards,
The Grand Hyatt Singapore Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers who viewed Martini Bar at Mezza9 also viewed

Singapore, Singapore
Singapore, Singapore
 
Singapore, Singapore
 

Been to Martini Bar at Mezza9? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing