Marina Bay Sands is monumental. Perfect location, awesome customer service, connected to the mall and tons of top notch restaurants. The roof top Infinity pool is priceless. A few nightclubs to choose from as well.More
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We stayed at the hotel for our honeymoon.
No service we couldn’t get a table for drinks even we stayed at a suite.
We asked to book a Michelin restaurant in advance bu no reply either at check-in or by mail.
Not a 5 star hotel sorry.
We have stayed at the best hotels around the world this isbod one of Them
Dear Steen H,
Thank you for sharing your feedback with us.
I regret to learn about the challenges you experienced and that your stay fell short of your expectations. Please rest assured that I will be reviewing your feedback with our respective teams so that we can improve our product touch points and better anticipate our guest’s needs.
I sincerely appreciate your valuable feedback as it is essential in our continuous efforts to improve our products and services.
Thank you.
Yours sincerely,
Pek Chin Siong
Vice President of Hotel Operations
This is my first time when to Marina Bay Sands Singapore for my graduation trip and it was such a wonderful experience. Moreover, on the infinity pool, I met Mr Moe that so friendly and helpful at the same time which mesmerize me that rare in nowadays hospitality landscape industry. He also knows the best angle photo spot, help take a picture. Once again me and my fam blessed to meet you, hope can meet you again in the future Mr. Moe. Keep staying healthy and humble.
Dear SYLVIA N,
Thank you for choosing to stay at Marina Bay Sands for your graduation trip. We are always delighted to be a part of our guest's special occasions.
Please rest assured that your kind words have been conveyed to our team member Moe for contributing to your enjoyable experience at Marina Bay Sands.
Thank you for choosing Marina Bay Sands and I look forward to welcome you back again soon.
Yours sincerely,
Pek Chin Siong
Vice President of Hotel Operations
+ Amazing pool & rooftop view
+ even lowest price room really beautiful and amazing view
- Check in was a bit like ordering in MC Donalds and has nothing to do with a 5* hotel: harsh welcome in the lobby guiding us to the so called “VIP” check in, there you have to wait in a queue up and wait w/o seating option, we have been sitting with 2 kods on the stone stairs… (what we are used to in 5* hotels is being seated in a nice area, someone picking up the passports and checkin in for us while we enjoy our free welcome drinks)
- Service around the pool really poor: took us sometimes 15 min or more to get the attention of a waiter, food (burger & salad) took > 45mins and when we ordered extra mayonaose for the fries they dis not manage to brong before food was cold
- be aware that there is a strict checkout at 12 and you are not allowed to prolong or stay on the pool the day! Since there is also not really a lobby area where you could stay you cannot stay anywhere if your flight is later on the day and the hotel also does not care
- Breakfast was not close to what you would expect in a 5* hotel e.g.: no fresh juices available at the buffet (only for extra payment), some items are served in one-time plastic buckets same as you would have in a cheap fast food restaurant (e.g. pre-mixed Bircher Müsli, sauces)
To summarize: unfortunately you will only find this view/rooftop pool on this hotel, bit otherwise not really worth the price!
Dear hannasalsavian,
Thank you for taking the time to share your feedback here.
I regret to learn about your recent experience at Marina Bay Sands and I would like to request for more information from you. I have sent you a private message and I hope to hear from you soon.
Thank you.
Yours sincerely,
Pek Chin Siong
Vice President of Hotel Operations
Holidaying at Marina Bay Sands with our granddaughter was fun and relaxing. Nice room with majestic city view. Adjacent to Garden by the Bay and shopping mall. Friendly and courteous staffs. Thanks to Belle and Ryan being hispitable and helpfull. Breakfast was good and fresh and delicious. Swimming in the infinity pool at level 57 was an extra ordinary experience and fun especially for our ten years old granddaughter. Cheers.
Dear dr_ganlt,
Thank you for your positive feedback and recommendation.
I am heartened to hear that you had an enjoyable stay with your granddaughter, and I truly appreciate your kind compliments on the hotel as well as our services. Your thoughtful words will certainly be conveyed to our team members Belle and Ryan for their hospitality.
I certainly look forward to your next stay with us.
Yours sincerely,
Pek Chin Siong
Vice President of Hotel Operations
First time here, blown away by what I saw, suppose the moon would be the same but after 10 mins you see it for what it is. Casino, nightmare to even enter and the staff are like tailors dummies, no personality or wit. Room service eh had to wait 30 mins for them to call me back...didn't so I kept calling back. Told me to order a Grab if I needed quick service.
Basically nice for one night then take a few months to get over the cash you gave them and hopefully after 10 years you only remember the good bit
Dear billys445,
Thank you for taking the time to share your feedback here.
I regret to learn about your recent experience at Marina Bay Sands and I would like to request for more information from you. I have sent you a private message and I hope to hear from you soon.
Thank you.
Yours sincerely,
Pek Chin Siong
Vice President of Hotel Operations
