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Marina Bay Sands
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Traveller rating
16,967
7,830
3,178
1,116
999
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Reviewed 31 July 2022 via mobile
Moe is the best

It’s our first visit to Singapore. Did a fine choice of choosing MBS for our vacation. All was good from checking-in, room service & all service staff. But Moe from Infinity Pool has set a very high standard of an Exclusive Service which make MBS stand out. His goal of having in mind ‘making us a RETURN GUESTS’ is an asset to MBS. His recommendation of the facilities the hotel got to offer, the In-house celebrity restaurant help us a lot of make to do during our stay and where to dine. Moe… you are the BEST!

Date of stay: July 2022
Trip type: Travelled as a couple
Ask Navigator08604280282 about Marina Bay Sands
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Chin Siong Pek, Other at Marina Bay Sands, responded to this reviewResponded 9 August 2022

Dear Navigator08604280282,

I am very pleased to receive your kind endorsement and I am glad you had a great time staying with us.

It is heartening to know that you thought so highly of the services provided by our team member Moe. I am sure he will be delighted to receive your kind compliments.

Thank you for choosing Marina Bay Sands and I look forward to welcome you back again.

Yours sincerely,
Pek Chin Siong
Vice President of Hotel Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 July 2022 via mobile
Thank you Mr. Moe

Mr. Moe is absolutely a beautiful person inside and out. He welcomed us with open arms at MBS. His passion with customer service is definitely unmatched. Mr. Moe took his time to run a whole photo shoot for a group of 10 people 😳 He was patient and also helpful with posing tips. Thank you Mr. Moe for making our experience at MBS amazing 😊❤️

Date of stay: July 2022
Trip type: Travelled with family
Ask 546guilaineg about Marina Bay Sands
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Chin Siong Pek, Other at Marina Bay Sands, responded to this reviewResponded 9 August 2022

Dear Guilaine G,

Thank you for choosing to stay at Marina Bay Sands for your recent staycation and for your delightful review.

I am delighted to hear that you had a lovely time at Marina Bay Sands and that our helpful team member contributed to making your visit an exceptional one. Your thoughtful words will certainly be conveyed to our team member Moe for his hospitality.

Thank you again for your kind review and I look forward to your next stay with us.

Yours sincerely,
Pek Chin Siong
Vice President of Hotel Operations

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Reviewed 31 July 2022 via mobile
Moe is the best

I stayed at marina bay sand while I was visiting the pool, I met Moe the lifeguard and I asked him to take some pictures for me not only he was very pleasant and he also took the best pictures for my husband and I. He told us where to find the best spot and the best time to come and take our pictures. Very nice guy

Date of stay: July 2022
Trip type: Travelled as a couple
Ask Ketiana P about Marina Bay Sands
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Chin Siong Pek, Other at Marina Bay Sands, responded to this reviewResponded 9 August 2022

Dear Ketiana P,

Thank you for sharing your experience here and for the kind endorsement.

I am truly delighted to receive your wonderful review, and rest assured that your kind words have been conveyed to our team member Moe for contributing to your enjoyable experience at Marina Bay Sands.

I hope to have the pleasure of welcoming you back for another stay with us.

Yours sincerely,
Pek Chin Siong
Vice President of Hotel Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 July 2022
Rooftop Pool!!!

Marina Bay Sands is monumental. Perfect location, awesome customer service, connected to the mall and tons of top notch restaurants. The roof top Infinity pool is priceless. A few nightclubs to choose from as well.

Date of stay: May 2022
Trip type: Travelled with friends
Ask KorkTravelz about Marina Bay Sands
1  Thank KorkTravelz
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Chin Siong Pek, Other at Marina Bay Sands, responded to this reviewResponded 9 August 2022

Dear KorkTravelz,

Thank you for your positive feedback and recommendation.

I am heartened to hear that you had an enjoyable stay with us, and I truly appreciate your kind compliments on the hotel as well as our services.

I certainly look forward to your next stay with us.

Yours sincerely,
Pek Chin Siong
Vice President of Hotel Operations

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Reviewed 30 July 2022 via mobile
Not worth the money terribel honeymoon experience

We stayed at the hotel for our honeymoon.
No service we couldn’t get a table for drinks even we stayed at a suite.
We asked to book a Michelin restaurant in advance bu no reply either at check-in or by mail.
Not a 5 star hotel sorry.
We have stayed at the best hotels around the world this isbod one of Them

Date of stay: July 2022
Trip type: Travelled as a couple
Ask Steen H about Marina Bay Sands
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Chin Siong Pek, Other at Marina Bay Sands, responded to this reviewResponded 9 August 2022

Dear Steen H,

Thank you for sharing your feedback with us.

I regret to learn about the challenges you experienced and that your stay fell short of your expectations. Please rest assured that I will be reviewing your feedback with our respective teams so that we can improve our product touch points and better anticipate our guest’s needs.

I sincerely appreciate your valuable feedback as it is essential in our continuous efforts to improve our products and services.

Thank you.

Yours sincerely,
Pek Chin Siong
Vice President of Hotel Operations

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