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“Super staycation”
Review of Hotel Fort Canning

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Hotel Fort Canning
Ranked #36 of 319 Hotels in Singapore
Certificate of Excellence
Reviewed 14 October 2012

We ended up staying at the hotel Fort Canning for a one night staycation as the hotel we were originally booked into was undergoing some major building works. Our whole experience was fabulous from start to finish.

The location of the hotel is great, close enough to the city but far enough away to feel secluded and peaceful. As we were doing a staycation we actually weren't too bothered about being close to all of Singapore's main attractions but just wanted somewhere where we could escape and have a relaxing weekend. Before even stepping inside the hotel you can see that the building is full of history. Inside, the hotel has been beautifully restored and is modern, whilst still managing to retain its old colonial charm. Althought there is no spa, the two swimming pools are a nice size and surrounded by lush greenery and the sounds of the birds from the nearby Fort Canning Park which make it a very relaxing place to chill out at.

Our room was lovely with high ceilings and a gorgeous bathroom with views across the park and onto the city. The complimentary drinks and nibbles during happy hour was a nice touch also.

We found the service to be efficient throughout our stay and special thanks must go to Jasmine for organising our booking such short notice.

We would most definitely stay here again ourselves and recommend it to anyone that is coming to visit. Yes, it is a little bit more expensive than some other hotels in the city but we thought our experience far outweighed what we paid.

  • Stayed: June 2012, travelled as a couple
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1  Thank Alexandra147
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hfc_GM, Front Office Manager at Hotel Fort Canning, responded to this reviewResponded 28 October 2012

Dear Alexandra147,

Greetings from Hotel Fort Canning Singapore, an oasis in the park!

Your compliments in this review is much appreciated and we will like to thank you for giving us a full score for it.

We certainly look forward to the pleasure of indulging you with more of our hospitality on your next visit.

Kind Regards,

Jasmin Faruk
Front Office Manager

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1,071 - 1,075 of 1,369 reviews

Reviewed 9 October 2012

By the end of our stay our view of this hotel mellowed a bit. At first we were underwhelmed by the service and the room design but it grew on us over the four days we stayed.

The welcome (at 5am, straight off a flight from Europe) was non-existent. The lady at reception did not welcome us and then wanted to argue over details of the booking (apparently the booking was for one person and we were two!) – all we wanted to do was get to our room and have a shower (for which we had paid an extra nights cost to guarantee availability).

Once in the room we discovered that there were no bath robes – we rang housekeeping and got the lady at reception. She firmly insisted that the bath robes were in the room and that she would come round immediately to show us where - needless to say she did not even apologise before slinking off to get the missing robes. This set the tone for the service during our stay. The other odd thing was when we were on our way out for a walk and it was raining, we asked to borrow umbrellas and we were made to sign for them as if they were a valuable piece of art…

We were staying in a garden room, which could be fantastic if the outdoor furniture was more appropriate – a couple of loungers and table and chairs would be a good touch (we had to ask for a table), instead of the very large canopied day bed (with no cushions) which was grubby and seen better days. The room is smallish with not quite enough room for our luggage. The bath tub in the middle of the room takes up a lot of space (I managed to stub my toe twice on the surrounding). Remove the bath tub and the room becomes a reasonable size. Why do you need it – the shower is very good.

We think this is a hotel in trouble (at the time they were probably the only 5 star hotel not yet booked out for the upcoming Formula 1 weekend) and that they are finding it hard to attract good staff (mainly young and inexperienced). This feeling was also reinforced by the obvious lack of maintenance.

The lack of service and maintenance was most obvious in and around the beautiful pools. The lounges and pool furniture have seen better days and there is insufficient for the number of guests. The furniture is not put away at night or covered and is a bit grubby.

Getting service around the pool required a (longish) walk to one of the restaurants, and any staff who did come out to the pool studiously avoided serving any of the other guests. Why have a pool bar menu if you don’t intend to offer any service. It would be so easy to have a menu and phone by the pool but this does not seem to have occurred to the management.

There are some good touches, including breakfast, complementary evening drinks and the room service from the Glass House restaurant. We loved the tiffin carriers that the food arrived in – and the food is really quite good.

We were already aware of the location of the hotel (slightly off the beaten path) and don’t see it as a problem providing you are happy to walk a bit. The closest MRT station is Dhoby Ghaut and it is an easy walk to the hotel – if you know the way! It would be a good touch if the hotel provided some guidance in the rooms about the best ways in and out on foot. We had no problems with taxi drivers – the drivers we had all knew the way to the hotel.

This hotel has a lovely position and lots of potential. Hopefully the management can see this and follow through on the promise.

  • Stayed: August 2012, travelled as a couple
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3  Thank SWKA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hfc_GM, Front Office Manager at Hotel Fort Canning, responded to this reviewResponded 27 October 2012

Dear SWKA,

We take great care to ensure important matters such as these are properly managed
and we have also addressed your feedbacks to the involved departments for immediate improvement to be made.

We hope that these incidents have not marred your memories with us. Once again, thank you for your valuable comments. We hope to have another opportunity to be of service to you.


Kind Regards,

Jasmin Faruk
Front Office Manager

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Reviewed 8 October 2012

This hotel is expensive, but you're getting something quite special. The rooms are artistically designed and don't feel like standard hotel rooms. The location is great - quiet and yet central, set in a park and a five minute walk to Dhoby Ghaut MRT which is a major interchange. Everything feels new. There are 2 large swimming pools set amongst trees and a gym with new clean equipment. Unlike some hotels, they don't charge for wireless Internet, and the service is fast and reliable. I found the staff friendly and helpful. I'd definitely visit again.

  • Stayed: October 2012, travelled solo
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Thank Joe A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hfc_GM, Front Office Manager at Hotel Fort Canning, responded to this reviewResponded 27 October 2012

Dear Joe A,

Your compliment in this review is very much appreciated and we will like to thank you for giving us a full score for it.

We look forward to your continued support.


Kind Regards,

Jasmin Faruk
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 October 2012

We really enjoyed the experience of staying at Hotel Fort Canning! We liked the friendly relaxed atmosphere, the staff went out of their way to help and always greeted us.

We have stayed at several hotels in Singapore, so were looking for somewhere a little different and this hotel certainly was! The building is beautiful with an interesting history, how wonderful that the facade was retained while turning the inside to a very comfortable hotel. I suppose this is why some rooms have an unusual layout, but this is what makes it a unique place to stay.

It is a little out of the way, but that is one of its charms, especially if you want to escape the hustle and bustle of a busy city (even locals who dropped us back to the hotel after dinner, did not know it was there!). After some comments about it being a long way from the MRT we timed the walk, 7 minutes down the hill and 10 minutes up. As mentioned previously the taxi drivers did not always know the way so suggest that you take a landmark so that you can direct the driver.

The room that was assigned to us (room 312) had a view onto trees and the park, was a reasonable size with a large bathroom. Bed was very comfortable, plenty of storage for clothes. Being able to operate lights, blinds etc from keypad or by TV remote was great! Some people mentioned the lack of hot water but although we were the for four days and over a busy weekend we had no issues with this at all.

The breakfast was served in the "Glasshouse" and was perhaps not as extensive as other much larger hotels but more than adequate with plenty of choice to suit everyone. A nice touch was complementary wine and canapes between 6 and 8pm in the foyer, infact TWG tea, coffee machine, biscuits and apples are available during the day.

As our flight was not until the evening we appreciated that HFC stored our bags, had facilites for us to have a shower before leaving for the airport and was able to sit in comfort and have a coffee before the taxi arranged by the hotel arrived.

HFC, is certainly a place we would return to when visiting Singapore again!

  • Stayed: October 2012, travelled as a couple
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1  Thank Lind-Fran
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hfc_GM, Front Office Manager at Hotel Fort Canning, responded to this reviewResponded 27 October 2012

Dear Lind-Fran,

Your compliment in this review is very much appreciated and we will like to thank you for giving us a full score for it.

We look forward to your continued support.


Kind Regards,

Jasmin Faruk
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 October 2012

Very nice hotel with good views in the heart of Singapore. High tech seems to be the theme of this modernised historic building. No complaints about the quality of the room but it probably needs a user manual to get the most out of it!

  • Stayed: September 2012, travelled on business
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1  Thank GItrip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hfc_GM, Front Office Manager at Hotel Fort Canning, responded to this reviewResponded 27 October 2012

Dear GItrip,

We are flattered by your kind compliments and will like to thank you for giving us a full score for it.

Once again, thank you very much for taking time to write this review and we look forward to the pleasure of welcoming you back to Hotel Fort Canning.


Kind Regards,

Jasmin Faruk
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Fort Canning

Address: 11 Canning Walk Hotel Fort Caning, Singapore 178881, Singapore
Region: Singapore > Singapore
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#19 Spa Hotel in Singapore
#31 Romantic Hotel in Singapore
#36 Business Hotel in Singapore
#36 Luxury Hotel in Singapore
Price Range: $276 - $492 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hotel Fort Canning 5*
Number of rooms: 86
Official Description (provided by the hotel):
Surrounded by the lush greenery of a historical park, the heritage Hotel Fort Canning offers a discreet sanctuary of calm in the vibrant city and an epitome of style and modern comfort in each of its 86 guestrooms and suites. ... more   less 
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Also Known As:
Hotel Fort Canning Singapore

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