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Reviewed 27 November 2012

A beautiful setting and beautiful hotel
It is spacious and well designed with interesting room layouts and set in a lush garden close to Clarke Quay and a metro station
The restaurants are very expensive and not very interesting but it's easy to go to the rest of the city
The gym is good and the pools are large and well managed
Walking through the park in the evening is a good way to see it and the noise of the frogs is amazingly loud !
Service was good
At the weekends local weddings tend to take over the place, but overall well worth a stay

Date of stay: November 2012
  • Trip type: Travelled with friends
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Thank stefanciecierski
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jasmin F, Front Office Manager at Hotel Fort Canning, responded to this reviewResponded 1 December 2012

Dear stefanciecierski,

Thank you for taking time to share your experience with us.

We are flattered by your kind compliments and certainly look forward to the pleasure of indulging you with more of our hospitality on your next visit.

Kind Regards,

Jasmin Faruk
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 November 2012

I really enjoyed my stay in this restored boutique hotel in a park oasis in busy central Singapore. I visit Singapore regularly for business and usually stay in one of the major 5 star hotels. This time, I chose Hotel Fort Canning for a change and was delighted. The setting is beautiful - how wonderful to have an outlook of trees - and it was only a 5-10 min taxi ride to my work at SunTec city. Taxis were always available - and (contrary to some other reviews) drivers knew exactly where the hotel was. I absolutely loved: the bathroom (fantastic bath!!), room decor (fabulous bed/bedlinen/pillows), the in-room Nespresso machine (yes!!), the complimentary evening canapes and drinks, the pools, the very friendly, helpful, efficient reception staff, and great breakfasts (really good bircher muesli with grated apple, as it should be, and especially good made-to-order omelettes. I missed: turndown service! I didn't like: the muzak everywhere - too loud, not in keeping with the peaceful park setting, room service pizza served in a box with no cutlery or napkin (very odd and inconvenient), some tacky decor here and there, slight 'musty' smell in the hallways, the lighting/air controls are super modern but quite hard to operate. All up, however, - a great find in Singapore and highly recommended.

Room tip: Park side rooms are probably quieter. My room was on the 2nd floor with a lovely outlook. Even though it might feel like people in the park can look in, I really don't think they can!
Date of stay: November 2012
  • Trip type: Travelled on business
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Thank Vicki T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jasmin F, Front Office Manager at Hotel Fort Canning, responded to this reviewResponded 1 December 2012

Dear FrequentFlyer123,

Thank you for taking time to share your experience with us.

We are flattered by your kind compliments and certainly look forward to the pleasure of indulging you with more of our hospitality on your next visit.

Kind Regards,

Jasmin Faruk
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 November 2012

it has been difficlut to reach because the taxi driver didn't know how to go there but when you finally arrived you're pampered from the first second
The check in process is, indeed, a little bit too long even if the people are super nice
the rooms are splendid, I did have one overlooking the pools garden and the bathroom was something you'' always dream of
the air conditioning is biting and hard to manage ,in fact, on the third night, I went for a complete shut down
sore point...breakfast
definitely not mirroring the hotel's level
the quality is so-so and so it's the service

Date of stay: November 2012
  • Trip type: Travelled on business
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    • Cleanliness
    • Service
Thank bidibodi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jasmin F, Front Office Manager at Hotel Fort Canning, responded to this reviewResponded 1 December 2012

Dear bidibodi,

Thank you for taking time to share your experience with us.

We have reviewed the concerns that you have highlighted and it have since been emphasized to the involved department for improvement to be made.

We will continue and take every effort to increase and create awareness among the taxi drivers to familiarise with our unique location.

Once again, thank you very much for choosing us. We certainly look forward to the pleasure of indulging you with more of our hospitality on your next visit.

Kind Regards,

Jasmin Faruk
Front Office Manager

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Reviewed 9 November 2012

We stayed here for 3 nights during our honeymoon. The location was great - in a beautiful park (and away from the noise and hustle & bustle of the city) yet only a 5 minute walk from the city centre. It is also near various public transport stops. It is also a 1minute walk from the British underground base during WW2, which is now a museum.

The building is a beautiful, British colonial style, and is complimented by a modern feel inside with gadgets too. The room was spacious, comfortable and the bathrooms were fantastic. Everything was very clean and comfortable. The 2 swimming pools were fantastic and almost always empty too.

We had room service one and used the restaurant once too - both were great. The breakfast was very nice. And the complimentary manager's drinks (Prosecco, canapes, coffee etc) was a lovely touch.

The staff were friendly, couteous and accomodating.

I really couldnt recommend this hotel enough.

Date of stay: October 2012
  • Trip type: Travelled as a couple
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Thank shanuspube
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jasmin F, Front Office Manager at Hotel Fort Canning, responded to this reviewResponded 1 December 2012

Dear shanuspube,

Thank you for taking time to share your experience with us. We are flattered by your kind compliments

We certainly look forward to the pleasure of indulging you with more of our hospitality on your next visit.

Kind Regards,

Jasmin Faruk
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 November 2012

There are two aspects to staying at this hotel which are in complete contrast to one another. Firstly, there is accommodation in the gracious and beautifully restored colonial building, which I’d definitely rate as a 5 star experience. Secondly, there is the conference holding side of the hotel’s business which leads to hotel guests’ terrible experiences – related to the noise and mayhem associated with hundreds of conference delegates or wedding guests. Public concerts in the park are also a potential noise factor.

On the positive side, this boutique hotel consists of a truly elegant old building in gracious Canning Park, with sympathetically restored rooms in which it's a privilege to stay. This may be the only hotel in Singapore to boast a heritage building in a vast, green environment. We arrived early one morning after a long and sleepless flight from Europe and were kindly allowed into our room early. We were allocated Room 303 on the top floor, near the very end of the corridor. This was a blessing, which shielded us from a noisy conference held on the second day of our stay. (It concerned a Korean pop star!)

The negative side is all about noise - noisy conference delegates and public events held in Canning Park. A notice in our room warned that “We expect the [listed] … concerts to be a very vibrant and loud event. While our guestroom windows are double-glazed to minimise outside noise, we would like to pre-empt you that you might be able to hear some of the music in your room”.

The noise that my husband and I experienced abated earlier than expected and we slept well. There was, after all, the double glazing of the balcony (bathroom) windows, together with solid, original wooden doors between the bathroom and bedroom which protected us well. However, I think we were very fortunate in having a room well away from the public areas of the hotel.

A pleasant aspect of the hotel is the complimentary wine available from around 6 pm for an hour or two. The wine is of good quality. Coffee, tea and biscuits are available earlier in the day. It's a very nice touch.

Room tip: Request a quiet room at the end of one of the passages.
Date of stay: October 2012
  • Trip type: Travelled as a couple
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1  Thank fitzfloyd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jasmin F, Front Office Manager at Hotel Fort Canning, responded to this reviewResponded 1 December 2012

Dear fitzfloyd,

Thank you very much for taking time to share your recent stay experience with us.

Your review is very much appreciated and we will identify what needs to be done to avoid a similar situation from reoccurring.

We look forward to the pleasure of welcoming you back to Hotel Fort Canning soon.


Kind Regards,
Jasmin Faruk
Front Office Manager

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