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The Porcelain Hotel
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Reviews (900)
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Reviewed 31 January 2017

When I stay for holidays I'm usually in a chirpy mood. And it doesn't take much to make me happy.

Service was barely existent, if you call it service at all. It was not rude, but probably bordering on it, if you are nitpicky. From the first greeting, which was not much of a greeting, to the end of my stay I did not feel like a valued guest.

I get that staff are not obliged to treat guests like emperors or the President, but is eye contact and some smiles too much to ask? Every touchpoint was curt and minimal. Instructions/information points were brief and to the point, without much emotion. It's as if you are ordering takeout from a busy restaurant.

I was asked for my ID, had my name verified, and was passed a piece of paper with wifi instructions and checkout timings informed. That was it.

The suite room was spacious for a boutique and well priced though.

Bathing amenities were limited - the basic soap and shampoo, towels, and a bathtub in the room.

Aircon was slightly noisy, TV had lack of channels, and the quality was not too good.

Room felt like it needed more maintenance. Other than that it's probably quite hard to find a room this size, with a bathtub, at this price, in such a location.

I have mixed feelings about this place, but you might want to give it a try and see if you can make it work.

Room Tip: Choose the suite if you can, prices are basically normal room rates, and you get more space.
  • Stayed: January 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank j4ke_ooi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 January 2017

Had a staycation on the 31st of December for countdown with friends, we chose the most luxury room with white and porcelain as the theme.
The bathtub is more of a open concept, in the same area where the beds were.
I'm satisfied with my stay because of the big area, with beautiful bathtub, mirror and basin.

We were shock when we first open the room because we only saw a sitting area with TV, thats all. There is a staircase up but the entrance was blocked by the main door LOL.

There are many different concepts for this hotel, and they're definitely worth the stay and experience!

As my room was white-themed, I can see stains on the pillow casings etc. This is one minus points. and the tables/walls are white, thus hard to maintain the "cleanliness" of them.

Didn't call for room service.

The location of this hotel is easily accessible by bus/ or train to Chinatown (Purple/blue MRT Lines) Its walking distance from the train station.
Lots of local delights, as it is in Chinatown.
Many shopping malls and also currency exchange places with good rates.

Room Tip: Different rooms for different experience!
  • Stayed: December 2016, travelled with friends
    • Value
    • Cleanliness
    • Service
Thank Shroomsxz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 January 2017 via mobile

My wife and I decided on a local hotel for staycation. The room cleanliness is 3.5/5. The amenities around is largely catering to Chinese as it is found in Chinatown. Walking distance from Chinatown train station. The bath tub is large. Wifi is strong and good.

The bad thing is the TV quality is poor. Doesn't show all the local channels. As an Indian couple I was disappointed that there was no vasantham channel.

Overall it's a pass!

Stayed: January 2017, travelled as a couple
2  Thank Mohamed Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 January 2017

This hotel is located one street away from Chinatown, so it will be a little less crowded and quieter than usual. The rooms are compact and clean. However, it might be too small for those with families. A couple or a solo traveller would be fine in these conditions.

Room Tip: Higher floors if you still find noise an issue.
  • Stayed: February 2016, travelled solo
    • Rooms
    • Cleanliness
    • Service
Thank two5kid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 January 2017

I was in this hotel from 2nd to the 8th January, 2017. The location of the hotel is in a very nice place if you love food. This is two streets away from the food street. The best part of this hotel is that it is very conveniently situated and the MRT is like 50 meters from the hotel. The variety of food that you get around here is a delight in itself.
The only thing I did not like about the hotel was that its rooms, they were claustrophobic. The staff is well behaved and courteous plus helpful. Considering the size of the rooms the price seems to be a bit too high.

Room Tip: Travel by MRT from the airport.
  • Stayed: January 2017, travelled on business
    • Location
    • Rooms
    • Service
Thank SujoyKanjilal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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