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“Bad service ”

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The Porcelain Hotel
Ranked #6 of 83 Singapore B&B and Inns
Reviewed 14 April 2017 via mobile

We booked one night and did another night of extension.
Checked in around 9+ cause i went there after work. Called around 4+ in the afternoon to tell them that i will be checking in late. Was committed the room 327 cause we told the guy who picked up that call that i do not want a level one room. But ended up, when we were there, the guy staff told me that 106 was the only available room left. He did not give me any alternative. It's my first time staying with you. If nobody committed the room number then how would i even know that this room number existed.
For the second night. I checked in quite early for my extension. It wasn't even that late yet and they had already did a pre-authorization on my card. Told her that i want to pay by another card, she told me that she need to check.
The checkin process took quite a while. Wanted to grab dinner after checking in, in case your staff tells me that no room available already. Got the room on level 1 again. Told them i didn't want level 1, new room at 427, went in and realized that the carpet was damp. The room smells. Just nice, a knock on the door by the receptionist who check us in. However, i think she didn't know that her rooms has a door bell. It's not courtesy to knock on the door before pressing the doorbell right?
Room changed to 113. Level 1 again. Disappointed. But nothing was done by their staff nor manager to make sure the rest of our stay was wow.

Stayed: April 2017, travelled as a couple
Thank Pkelsy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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40 - 44 of 875 reviews

Reviewed 13 April 2017

The highlight of the hotel is location, it only takes 5 minutes walk to MRT station, market, restaurants, mall, atm, convenience store. The hotel itself have standard amenities, soap, shampoo, shower, hot water. I was prepared for the smallness of the room and noise from the street and corridors based on the earlier reviews.

  • Stayed: March 2017, travelled with family
    • Value
    • Location
    • Service
Thank Lawrensha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 April 2017

best location, near everywhere, it's not a big hotel, but it's a cozy place to stay, quiet and piece around the crowd. But, i have to pay extra charge about 40 dollar sing,if i am not mistaken for extra bed, what an expensive :D

  • Stayed: January 2017, travelled with friends
    • Rooms
    • Cleanliness
    • Service
1  Thank tinulungany
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 April 2017

we booked the Executive Queen room. the room is quite small but its okay if you only bring cabin size luggage.
we pay 387 SGD after tax for 3 nights, its quite expensive but everything in Singapore is expensive :p
the hotel itself have standard amenities, soap, shampoo, shower, hot water.
the highlight of the hotel is location, it only takes 5 minutes walk to MRT station, market, restaurants, mall, atm, convenience store.

Stayed: March 2017
Thank Steven B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 April 2017

With our friends we ve been there for 2 nights, the room are nice modern clean in white but not big, for 2/3 nights it it is perfect if you dont have a lot of luggage. In front there is a good chinese restaurant where you can eat at any time, shopping center at 5 minutes walk.

Stayed: December 2016
Thank jfknoumea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Porcelain Hotel

Address: 48 Mosque Street Porcelain Hotel, Singapore 059526, Singapore
Region: Singapore > Singapore > Chinatown
Amenities:
Business Centre with Internet Access Free High Speed Internet ( WiFi ) Spa Suites Wheelchair access
Hotel Style:
Ranked #6 of 83 B&Bs / Inns in Singapore
Price Range: $99 - $156 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Porcelain Hotel 3*
Number of rooms: 84
Official Description (provided by the hotel):
China has long been endeared as a precious jewel of the east. Infused with a rich history of refinement, it is a cradle of cultural and intellectual civilization rich as gold and precious as porcelain. Just as porcelain is deemed a treasure, China’s undaunting lead to create a new chapter in the new century weaves a priceless tapestry of fine china.A journey so precious, we invite you to be a part of. Here’s wishing you a treasured stay with us. ... more   less 
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Also Known As:
The Porcelain Hotel Singapore

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