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“Christmas Special: Basic Cup Cake Decorating - $160 per person”

Palate Sensations Cooking School Day Classes
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US$112.84*
and up
Private Singapore Cooking Experience with...
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Attraction details
Recommended length of visit: 2-3 hours
Owner description: Palate Sensations is a leading life style cooking school offering intimate and fun experiences for cooking classes, corporate team building, private dining and parties in Singapore.
Reviewed 21 December 2015

My boyfriend and I attended the cupcake class on 19 Dec. There were a total of 4 students on that day. In summary, we did not enjoy the class and felt cheated due to the following reasons:

1) Mode of teaching

- No proper introduction by the teacher of her culinary qualifications/ professional baking experiences.

- We were each given a piece of paper with the recipe for 24 cupcakes and therefore we thought that we would each make 24 cupcakes. However, the teacher told us that the 24 cupcakes were for all 4 students and she would like us to make more so that she could give some cupcakes to the bosses.

- We did not have individual sets of baking materials and ingredients. Instead, ingredients for 30 or so cupcakes were placed in the middle of the kitchen island and the teacher called names to perform certain roles. For example, the teacher would say "XXX would you like to sift the flour?". Meanwhile, the remaining 3 students watched on together with the teacher.

2) Inefficiency and hiccups

- We were told to scoop the batter into the cupcake paper cups. There were 4 of us but only 2 scoops were available. As a result, we had to take turns and the whole process took longer than necessary.

- While waiting for the cupcakes to be ready, we were suppose to make vanilla buttercream frosting as part of the recipe. The plan was for us to chose 6 cupcakes each and decorate them with the vanilla buttercream frosting. However, the teacher was unable to make the buttercream even after 2 attempts. As a result, she had to make whipped cream instead. Worse still, the first batch of whipped cream was not enough for the 4 of us and we had to wait again for her to make more whipped cream.

- When we registered for the class, it was clearly stated on the website that the course kit for us to take home would include the following:

"Your course kit, worth $25, will include the following to take home:
• Wilton 11” spatula
• Piping tips 2D, 1M, Round
• Piping bags
• Coupler
• Cupcake box"

However, we did not receive the round piping tip, piping bags and coupler. The teacher could not find enough new round piping tips and hence all 4 of us did not get it. My boyfriend and I asked for the coupler at the end of the class and the teacher shared that she did not prepare them because we would not need it for the class. For the piping bags, we used 1 each for piping the whipped cream. I was not sure if we could take the unused ones home but I did not bother to ask.

Overall, I felt that the $320 we paid for 2 person was not well spent at all and I would not recommend anyone to attend the class.

Thank Ong F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PalateSensations, Owner at Palate Sensations Cooking School Day Classes, responded to this reviewResponded 24 December 2015

Dear Ms Ong

Thank you for your feedback. We take all feedback very seriously at Palate Sensations. I am terribly sorry to hear of your disappointing experience with your class. I have spoken to the chef and have discussed at length all the issues you have mentioned here. We have taken the feedback on board and we will change the way the class is conducted in future to ensure that this does not happen again.

We strive for excellence in the way our classes are conducted and with the chefs we work with so we really appreciate that you have taken the time to highlight this to us.

I have written to Jonathan to let him know that we dont feel it is appropriate to accept money when our clients feel that we have missed the mark. In this case, we have clearly done so. I have told Jonathan that we would like to give you a full refund for the class. A very small gesture that will no doubt not change your negative experience but I hope will at least not put you out of pocket.

Please let us know through email to us if we can proceed with the refund.

Regards

Lynette Foo
Owner
Palate Sensations Cooking School

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9 - 13 of 34 reviews

Reviewed 25 August 2015 via mobile

I took my team to Palate Sensations for a team building cook-out. Instead what we got was an overly aggressive Spanish chef who was doing her best to get us out of the kitchen as quickly as possible, and a very disinterested business manager. Zero team building elements, limited wine options (despite what they say on their site). Definitely won't be going back, and certainly wouldn't recommend them for a corporate team building evening.

1  Thank Thomo_A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PalateSensations, Owner at Palate Sensations Cooking School Day Classes, responded to this reviewResponded 23 December 2015

Thank you for your review. We take feedback very seriously at Palate Sensations. We strive for excellence here with all our classes and with all our teaching staff. Unfortunately, I will have to agree with you about Chef Ruth. She does sometimes come across as overly aggressive even though in reality, she is not a Gordon Ramsey but more of a Nigella Lawson. Her Galician (Spanish) accent comes out quite harsh. She has held countless corporate team building events at Palate Sensations and your feedback is not the first to highlight this. I do apologise for this. We have taken steps to ensure that she doesnt come across like this in the future. We also apologise if she seemed to rush you all through the class as that is also not the intention. We have also taken steps to ensure this does not happen in the future.

I have spoken to our Business Manager about her attitude. Again, it seems like I am apologising all the time but her attitude is certainly not like this.

I am sorry to hear that your experience is disappointing at Palate Sensations. We have taken a hard look at ourselves and have made sure moving forward that we communicate with our clients in a more mindful way to ensure they all leave with a positive impression and a positive experience. Thank you for highlighting this. We hope that you and your team will return to Palate Sensations for another event so that we can have a chance to show you a positive experience.

Lynette Foo
Owner
Palate Sensations Cooking School

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 July 2015

What is there NOT to like about Palate Sensations? A smart facility in a great location (near to an MRT) and a wide variety of international cuisines on offer. You can do an 8 week (that's once a week, not 56 days!) course as Chef-in-Training or a single Recreational class - there is also a special class for visitors to Singapore who want the local experience of buying the freshest produce you’ll see in a wet market and going back to the school to cook their purchases. The small, hardworking team are both friendly and professional and it is a pleasure to deal with them. But what about the classes themselves? I recently did the unique Colombian Pacific East Coast class with award winning guest chef and restaurateur, Victoria Acosta – it was both informative and hugely enjoyable – we learned how to cook the Colombian way, discussed Asian alternatives to those herbs and vegetables only found in South America … she even demonstrated her pre-cooking meditation so that she is fully able to relax and cook with love…. a warm, lovely personality and so generous with her knowledge. Can't wait to go back for my next class!

1  Thank Jan E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 March 2015

We had so much fun and enjoyed learning how to cook Singapore Chilli Crab, Black Pepper Crab and Egg Yolk Crab. Chef Kingsley was excellent and did his very best to help everyone, even though there was one particular guy (and his 3 friends) in our group that kept demanding so much attention and seemed to be more interested in drinking wine, than cooking crab.

The process was great. Perhaps it could have been a bit better with a slightly smaller group (there were 12 people all up), but I guess if the 4 demanding people weren't there, it shouldn't be a problem. Mr Demanding complained because he wanted to learn how to kill and cut up the crab. Well, I was there to learn how to cook. If you want to kill crabs, go to a "how to kill crabs" class, not a cooking class.

We had wanted to do this class when we were in Singapore in 2014, but it was the time of Chinese New Year and crabs were in demand, so Palate Sensations couldn't get enough to run the class. Was fantastic to be able to do it this year.

1  Thank Shylea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PalateSensations, General Manager at Palate Sensations Cooking School Day Classes, responded to this reviewResponded 30 March 2015

Thanks for your feedback. I will let the chef know. Thank you for coming and we are happy you had a wonderful time. We hope you are able to replicate the recipes at home.

Happy Cooking!

Lynette Foo
Director
Palate Sensations Cooking School

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Reviewed 18 March 2015

i took the crab class to learn to make pepper crab, Sichuan crab and salted egg crab. The recipes were good, the facility was clean and well pointed. That is why it is 2 rather than 1 rates. Everything else was quite poor. Instruction was lackluster. Most of the items were already prepped so there wasn't much to do. They were also stingy with basic ingredients such as extra oil to get another pan going so were were not waiting so much. Questions were asked about substituting ingredients and the instructor didn't have much to offer for alternatives.

There were also some basic hygiene issues there the instructor coughed I. His hand and didn't wash before handling food. I would expect more from a professional.

There should have been more raw ingredients prep so we would have learned more.

Very disappointing.

2  Thank scott c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PalateSensations, General Manager at Palate Sensations Cooking School Day Classes, responded to this reviewResponded 20 March 2015

Dear S

Thanks for your review and your feedback which we appreciate very much. It is only through feedback from our clients that we get a gauge on how we are doing even though it is disappointing and painful to hear.

As you had noted, our kitchen is very clean as hygiene is an extremely serious affair here at Palate Sensations and all chefs and food handlers require training and certification before they can work in the kitchen. Your point was well taken and I have already spoken to our guest chef and reminded him about this issue. Please be assured that this is an isolated incident and not an every day occurence.

We have had several email exchanges with each other since your review here and we have exchanged ideas and clarified many issues. You have brought up very valid points which the chef and the management team are now reviewing to improve the flow of future classes.

Thank you once again for your review and we hope that you had a good stay in Singapore.

Lynette Foo
Managing Director

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