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Reviewed 14 August 2018

Would rate it 4/5 in terms of Location quality of service ,connectivity to MRT and Mall along with transport like cabs etc.Access to club swimming pool, and gym was a real good option as a part of relaxation .Would suggest to put more variety interms of food as Indian Vegetarian isn't available for breakfast.Other wise Little India is 5 mins drive and around 8 SGD in a cab if some one want's to have Indian food.

  • Stayed: August 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank vikramgupta2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oasia_Hotel_SG, Manager at Oasia Hotel Novena, Singapore by Far East Hospitality, responded to this reviewResponded 3 weeks ago

Dear vikramgupta2018,

Thank you for sharing this review with us on TripAdvisor and for choosing Oasia Novena as your preferred accommodation.

We are indeed strategically located near to the city and shopping district Orchard Road, we thank you for highlighting this valuable aspect. We are glad that you enjoyed your stay with us and we have taken note of your feedback with regards to the vegetarian food items and will definitely review with the relevant department for improvement.

Again, we appreciate your time in sharing this review and we look forward to your next visit.

Journey well...

Karamjit Kaur
Hotel Manager
kaur@fareast.com.sg

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 August 2018

No indication of renovation works at swimming pool area while booking hotel. A bit disturbing when at the swimming pool. Bathrobe not available in room. Food variety nearby limited, 24hours eatery not available.

  • Stayed: August 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank liqing123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oasia_Hotel_SG, Manager at Oasia Hotel Novena, Singapore by Far East Hospitality, responded to this reviewResponded 4 weeks ago

Dear liqing123,

Thank you for taking the time to review us on TripAdvisor and for choosing us as your preferred choice of accommodation.

Please accept our sincere apologies for the unpleasant experience and inconvenience you have encountered whilst staying with us and appreciate the negative feedback's highlighted. Currently the pool area is undergoing minor upgrading works and is scheduled to complete by the end of this month.
Please be assured that we will engage the relevant departments to maintain our housekeeping standards and ensure that there will be no repeat occurrences. We seek your indulgence on this occasion.

Kindly be informed that our hotel provides 24hour in-room dining service for all our in-house guests if required.

The Oasia team sincerely hopes to have another opportunity to regain your confidence by providing you with a true Oasia experience.
.
Journey well...

Regards,
Karamjit Kaur
kaur@fareast.com.sg

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 August 2018

Good hotel in great location. Excellent service from helpful friendly staff. Wifi was dissapointing but everything else worked well. The entry to the Club was well worth it with a great loaction to relax and catchup.

  • Stayed: August 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank garywalord
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oasia_Hotel_SG, Manager at Oasia Hotel Novena, Singapore by Far East Hospitality, responded to this reviewResponded 4 weeks ago

Dear garywalord,

Thank you for your encouraging review during your most recent stay at Oasia Hotel Novena, Singapore.

We make every effort to ensure your expectations are exceeded and I am delighted you had a wonderful stay with us and was impressed with service provided by our colleagues. We also thank you for your commendation towards our location and the Club Lounge the "Living Room" being the highlight of everyone's stay at Oasia. We have noted on your feedback with regards to the WiFi connection, rest assured we will certainly look into it for improvements.

We sincerely hope to see you again in the future and wish you the very best.

Journey well...

Karamjit Kaur
Hotel Manager
kaur@fareast.com.sg

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 August 2018

The Oasia hotel is in a perfect location - on top of a MRT station and only two stops into Orchard Road. Getting anywhere worthwhile is never more than a 20min trip via public transport and if you need a cab there was always one waiting outside.

The customer service though was amazing. We booked a club room and got all the associated benefits with the club lounge and afternoon drinks and canapes. Shakila, Brian and all the staff at the club lounge were so welcoming every morning for breakfast and every afternoon for drinks. They knew us by name and wondered where we were when we didn't turn up! They even provided a surprise birthday cake the morning after my birthday.

Overall a great experience and I will definitely be staying there again.

  • Stayed: July 2018, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Jared R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oasia_Hotel_SG, Manager at Oasia Hotel Novena, Singapore by Far East Hospitality, responded to this reviewResponded 4 weeks ago

Dear Jared R,

Thank you for taking the time to review Oasia Hotel Novena following your recent stay and for choosing us as your preferred choice of accommodation during your birthday.

We are thrilled that you enjoyed your stay with us and mostly importantly valued the service rendered by our colleagues Shakila and Brian at the Club Lounge, we greatly appreciate your compliments towards them and are truly proud of their service deliverance.

We are delighted you had a comfortable stay and we greatly appreciate your commendations on the location of the hotel and the benefits and facilities offered at the Club Lounge.

We sincerely look forward to welcoming you back again.

Journey well...

Karamjit Kaur
Hotel Manager
kaur@fareast.com.sg

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 August 2018 via mobile

I recently stayed at the Oasia Hotel Novena in Singapore with my daughter, on a recent trip. The hotel is conveniently located near the Novena MTR, with direct access to the subway.

Our stay for two nights in a room on level 21, with access to the Clubroom and pool. The room had a wonderful view of the surrounding area, although a little small for this category of hotel. The room fit out was modern and stylish. The linen and room supplies was premium quality, as would expect for this category hotel.

The Clubroom room staff were impeccable, and within one visit were familiar with my taste and preferences. Particular stand out was Brian, whom made exceptional effort to connect and make our stay special.

The check in and check out process was longer than would expect to be normal, but it is a large and busy hotel.

Stayed: July 2018
Thank Mariojet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oasia_Hotel_SG, Manager at Oasia Hotel Novena, Singapore by Far East Hospitality, responded to this reviewResponded 4 weeks ago

Dear Mariojet,

Thank you for taking the time in writing this wonderful review about our hotel on Trip Advisor!

Providing excellent service is at the core of our service commitment to our guests, therefore we are very proud of our colleague Brian for rendering warm and attentive service which made your stay an overall positive one. Your compliments have been conveyed to him and he is indeed thrilled for recognizing his efforts.

We also greatly appreciate your compliments on the location of the hotel, cleanliness and comfort of your room and the pool located on the 22nd floor and club lounge facilities. It is indeed the best place to relax and unwind.

We certainly look forward in welcoming you back to Oasia Hotel Novena, and thank you once again for the wonderful review.

Journey Well...

Karamjit Kaur
kaur@fareast.com.sg

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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