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Travel55730588123

One Night Stay

4.0 of 5 bubblesReviewed 27 Feb 2020
I booked for a one night stopover going to Australia & again for one night on the return trip. A club room is good value (by Singapore standards) as you get breakfast & the cocktail session with drinks & buffet included in the evening, the option of a 16:00 hours check out was a great help for my night flight.
Staff are all great & helpful.
Oddly enough although I booked the same junior suite for both nights the second room was not as good as the first.
Would use again for stopover.
Date of stay: February 2020
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
, Owner at Rendezvous Hotel Singapore by Far East Hospitality, responded to this review
Responded 20 Mar 2020
Dear Travel55730588123,

Thank you for your kind review of Rendezvous Hotel Singapore and we are pleased that both your stopovers were enjoyable ones. We are also happy that you found good value in upgrading to the Club Suites with the full benefits including breakfast and evening cocktails.

Please do not hesitate to reach me at douglasfernandez@fareast.com.sg should you require assistance with your return visit.

Kind Regards,
Douglas

"Romance The World"
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed 25 February 2020

This hotel is very well placed near train stations, bus stops, and plenty of places to eat near by. Little India, Marina, etc are all within 30 minutes if you like to walk. We stayed for 3 nights from 30/01/2020. Rooms are fair size, clean, comfy double bed and no noise. Reception staffs and all other staff service is very good and polite. After our stay we went away to other near by country and returned back to Singapore 10 a.m. on 13/02/2020 as our flight back home was at 9 p.m. The hotel allowed us to keep our suitcases as compliment (free) while we did shopping on our last day. We would recommend this hotel to any one. Rates per night are value for money compared to other 4 plus star hotel in the area. Thanks Rendezvous.

Date of stay: January 2020
Trip type: Travelled as a couple
3  Thank D M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Management response:Responded 20 March 2020

Dear D M,

Thank you for your positive recommendation of Rendezvous Hotel Singapore.

We are delighted that the central location close to the public transportation and eateries served your needs well. We are also pleased to read that the team members were friendly and accommodating especially in keeping your luggage upon your revisit to the hotel.

Please do not hesitate to reach me at douglasfernandez@fareast.com.sg should you require assistance with your return visit.

Kind Regards,
Douglas

"Romance The World"

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 February 2020 via mobile

There for three days. Frankly I was disappointed. Great location but in dire need of upgrading. Room OK but nothing to write home about. We were promised water in our room but there was none available for a drink after a long and tedious 17 hour day getting there. Reason given “we have gone green so do not provide water in plastic containers.” There was an empty mini bar to be used as a fridge and an empty glass water jug on the dressing table??? Only ate there for breakfast. There was ample choice but of average quality. The fried eggs were something to behold. Nothing was freshly cooked and the eggs were piled high under a lid. Some were cooked to death whilst others were half runny/half hard and most were in pieces where others had tried to extricate from the pile. The other 'hot' food was not hot and often cold. No hot plates available. The pastries were overcooked and tough. Moved on to the Ramada Plaza in Melaka which sets the standard I had expected in Singapore.

Date of stay: February 2020
Trip type: Travelled as a couple
2  Thank rayw476
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Management response:Responded 20 March 2020

Dear rayw476,

Thank you for taking the time to share your review of Rendezvous Hotel Singapore.

We are sorry that you did not have an enjoyable experience during your three night stay with us due to the inconveniences encountered. Our hotel has indeed embarked on Go Green initiative which includes removing all bottled water as our tap water has been certified by the local environment agency to be safe for consumption. We will relay the breakfast feedback to our Executive Chef to make immediate improvements and apologize for the dining experience not being up to expectations.

We do hope to have another opportunity to be of service to you once again in the near future. I am contactable via email at douglasfernandez@fareast.com.sg should you require assistance in directly booking your return stay.

Kind Regards,
Douglas

"Romance The World"

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 February 2020

Great stay. All staff exceptionally helpful and courteous. Wonderful
location. Very near lots of sights. Clean and quiet room. Breakfast fine. Concierge very helpful and Bellboys great.
Nice pool on 1st floor.

Date of stay: February 2020
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
3  Thank LoveTravel554238
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Management response:Responded 20 March 2020

Dear LoveTravel554238,

Thank you for your positive review of Rendezvous Hotel Singapore and we are happy to read of your enjoyable experience including the cordial team members and proximity to the local attractions.

Please email me at douglasfernandez@fareast.com.sg if I may be of assistance should you decide to revisit us once again.

Kind Regards,
Douglas

"Romance The World"


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Reviewed 24 February 2020 via mobile

The title says it all, we enjoyed breakfast with a great mix of local and continental food - that was worth paying for as we were also up early with jet lag.
The reception is stylish and nice to be in, albeit small. There is a courtyard but it’s not inuse by the hotel so looks rundown.... which is a shame as we have a toddler who could have used a run around.
The room was a good size, it was deluxe and fitted the baby bed well. However the carpet was old and could have been cleaned better, especially noticeable as I spent a lot of time in the room and on the floor with the kid.

We upgraded on arrival for the late checkout/hop on bus/bigger room/breakfast package for $50 per night and can recommend that. The bus was good and air conditioned.

The pool was great and the jacuzzi was hot! Hurray!!

Down side was no kid play area. Otherwise good. Only 30 mins walk to the marina sands area.

Date of stay: February 2020
Trip type: Travelled with family
3  Thank 67tamster
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Management response:Responded 20 March 2020

Dear 67tamster,

Thank you for your positive review of Rendezvous Hotel Singapore.

We are happy that the breakfast offerings, the reception set up as well as the spacious room served you well. We are also happy that the upgrade at a nominal fee was well received especially with the city tour and hop on bus. Many guests have commented favorably on our proximity to the Marina area and we are happy that you endorse this.

The Courtyard is managed by a separate Management company and we are sorry that it was visible not endearing. We will highlight this to the Management company for their improvement.

The Rendezvous team genuinely looks forward to your return visit. If I can be of any assistance with your future bookings, please email me directly at douglasfernandez@fareast.com.sg.

Kind Regards,
Douglas

"Romance The World"

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 February 2020

Results in February / 20 at the hotel. The location is good! only that! the breakfast we didn't like. It has no variety. the value is very expensive for what they offer. Juices are not natural.
About the room, much smaller than other hotel rooms of the same standard.
about the Staff, we had a problem and they didn't help us!
about the price, very high. we made a reservation well in advance, and paid more amount for two other rooms (of our family).

Date of stay: February 2020
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
2  Thank Tourist202020200220
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Management response:Responded 29 February 2020

Dear Travel55730588123,

Thank you for taking the time to share your review of Rendezvous Hotel Singapore and we are dismayed to read tha your stay was not up to expectations.

We will review the areas of concern including the breakfast offerings for improvement. Our rooms are actually larger that our competitors of the same category and apologize if you felt it was not spacious. I am also sorry that we could not amend your original booking made as this was done via an online booking agent. Nevertheless our should have been more empathetic which we will highlight.

We hope to have another opportunity to be of service to you in the future. Do email me at douglasfernandez@fareast.com.sg if I may be of assistance in booking your subsequent visit.

Kind Regards,
Douglas

"Romance The World"

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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