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Avril C
Wye, United Kingdom

Booked an Upgrade and paid a premium for very poor service and Room.

3.0 of 5 bubblesReviewed 7 Mar 2020
We arrived quite late about 21:30 and were shown to the 11th floor to be checked in. The lady first of all offered us what I thought was an upgrade to a room I had tried to book but was not available, but then she said we had to pay extra plus an extra $100 to check out a couple of hours later. We were not even offered a welcome drink and she kept going off to ‘speak to her boss about the price’. In the end we declined and were shown to our ‘refurbished room which had no view a dirty carpet and damage to the cupboard and door. We went out and on our return we had been upgraded to the room we had initially been asked to pay for. But even so the shower was very dirty. Due to being out and about in the city for a couple of days we could not take advantage of the free cocktails and food and were not really given any details about it. Breakfast on the 11th floor was poor - you are better to go downstairs to eat. We left our bags and went out for the day we were told there was a room we could shower in on our return but when we came back we found out it was the swimming pool shower - no towels were provided even though we asked so we ended up changing into our going home clothes without showereing, we were very disappointed, so they provided us with a bottle of wine and a free taxi to the airport. We paid £300 for 2 nights so didn’t think it was good value for money. Maybe better to just go for one of the standard rooms which were about £70 a night. The hotel is right next to a metro station which is great and near Raffles hotel. The staff were generally helpful in trying to resolve things but really when you are paying this sort of money it should be correct at the start.
Date of stay: February 2020
2.0 of 5 bubblesRooms
2.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
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, Owner at Rendezvous Hotel Singapore by Far East Hospitality, responded to this review
Responded 22 Mar 2020
Dear 354avrilc,

Thank you for taking the time to share your review of Rendezvous Hotel Singapore.

We are indeed dismayed to read that your experience was not an enjoyable one due to the several inconveniences that was encountered. We apologize for the less than impressive arrival experience where the service and assigned room should have been made available and the benefits explained. It is also disconcerting to read that the room assigned had defects which should not have been the case. Our shower facilities are indeed at the gymnasium and this should have been better articulated - having said that I am embarrassed that there were not towels which did not enable you to take a shower before leaving.

It is regrettable that your your experience was not befitting of an establishment like ours though we do hope to have another opportunity to be of service to you again in the near future. Please email me at douglasfernandez@fareast.com.sg if I may be of assistance should you decide to revisit us once again.

Kind Regards,
Douglas

"Romance The World"
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed 7 March 2020

We recently stayed 6 nights at this wonderful hotel. From the moment we walked into the hotel and 6 am, we were warmly greeted. I had requested an early check in not thinking we would probably have a room before noon, but they were able to check us in by 8:00 am. We had made a reservation for the Club level rooms so we were able to wait in the club room upstairs before our room was ready. Lillian served us tea and coffee while we waited and also told us to please help ourselves to any of the breakfast foods that were available. The hotel is in an excellent location. There is a bus stop on one side of the hotel, and an MRT station on the other side. We had breakfast on the 11th floor as part of the price of our room. There were many choices every morning including delicious cut up fruit, yogurt, cereal, eggs, sausage, lo mein, dim sum, and fresh bread and croissants. Besides the great service from Lillian, Sophia and Kiki went out of their way to make sure we had everything we needed. I also want to say that we were there shortly after the Covid 19 cases were first reported in Singapore. We felt reassured at this hotel. They took our temperatures before checking us in. There was also hand sanitizer pump bottles on every floor near the elevator, and our room was spotlessly clean. We have been home for several weeks and we are disease free. Singapore in general, took this threat very seriously and we felt safe visiting this lovely city.

Date of stay: February 2020
    • Location
    • Rooms
    • Service
5  Thank Karen C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Management response:Responded 22 March 2020

Dear Karen C,

Thank you for giving us the opportunity to have extended our hospitality to you during your stay of 6 nights with us.

We are delighted that you found value in our Club accommodation and the facilities and benefits were to your liking. It is also assuring to note that the staff at the Club Lounge provided warm and attentive service. We are appreciative of your kind compliments to our associates, especially Lilian, Sofia and Kiki. I am sure that they will be greatly motivated to learn that they have created yet another delighted customer.

As you rightly mentioned, we are taking the COVID-19 pandemic with utmost seriousness and having the necessary measures in place which I am glad had made you feel assured.

The Rendezvous team hopes to welcome you back again in the near future and should you require any assistance with your future booking, please feel free to email me at douglasfernandez@fareast.com.sg.

Kind Regards,
Douglas

"Romance The World"

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 March 2020

It was the first time to Singapore and some friends recommended this hotel. MRT and buses are right outside the hotel. The staff are lovely and helpful. We took advantage of the club room that we paid extra for. It was great. We will definately be back.

Date of stay: March 2020
Trip type: Travelled as a couple
4  Thank 309brendana
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Management response:Responded 22 March 2020

Dear 309brendana,

Thank you for your positive review of Rendezvous Hotel Singapore and we are glad that you found good value in upgrading to a Club room inclusive of the facilities. We are also pleased that you found convenience with the public transportation located beside the hotel.

If I can be of any assistance with your future bookings, please email me directly at douglasfernandez@fareast.com.sg.

Kind Regards,
Douglas

"Romance The World"

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 March 2020

Nice looking hotel at a very convenient location. Most of the hotel facilities close at 10pm to 11pm. Heated pool was great but it closes at 10pm. Agoda stated that they had smoking rooms but there were actually none, very misleading!

Date of stay: February 2020
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
4  Thank geraldwongy93
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Management response:Responded 22 March 2020

Dear geraldwongy93,

Thank you for your kind review of Rendezvous Hotel Singapore and we are pleased that you had a comfortable experience. We apologize for the misinformation provided by our Online Travel Partner and will work with them on providing the correct information.

Please feel free to email me at douglasfernandez@fareast.com.sg should you require further assistance in your booking with us.

Kind Regards,
Douglas

"Romance The World"

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 March 2020 via mobile

We booked a Club Room but was pleasantly surprised when we got upgraded to a Heritage Suite! Check-in experience was a breeze thanks to Sofia for her wonderful service.

The Club Lounge serves unlimited alcohol from 6pm - 8pm and they were very generous with the serving portions. Excellent service by the staff, with a special shout out to Lilian!

The only downside for the stay is the pool area. Deck chairs were few and extremely uncomfortable. Otherwise, would have been a perfect staycation.

Date of stay: March 2020
Trip type: Travelled as a couple
3  Thank henryckv83
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Management response:Responded 22 March 2020

Dear henryckv83,

Thank you for your positive review of Rendezvous Hotel Singapore.

We are delighted to learn of your elation in being upgraded to a Suite upon your arrival. We are also happy that Sofia was warm, friendly and made the arrival process seamless as well as Lilian for making a positive impression. We are appreciate your feedback on the pool deck chairs and will look at improving this area.

Please do not hesitate to reach me at douglasfernandez@fareast.com.sg should you require assistance with your return visit.

Kind Regards,
Douglas

"Romance The World"

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 March 2020

We enjoyed our stay at Rendezvous Hotel Singapore. It was in a great location close to restaurants and the subway station. We were able to get a late checkout at 6:00 pm which was necessary since we had a 9:00 pm flight. The breakfast was a great variety and very tasty. I would highly recommend this hotel.

Date of stay: February 2020
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
3  Thank tilis1011
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Management response:Responded 20 March 2020

Dear tilis1011,

Thank you for your positive recommendation of Rendezvous Hotel Singapore and we are delighted that the central location close to the train station, late check extended till 6pm and breakfast options made for an enjoyable stay.

Please email me at douglasfernandez@fareast.com.sg should you require assistance in booking your next stay.

Kind Regards,
Douglas

"Romance The World"

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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