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Laurelgc
Phnom Penh, Cambodia

Great location, great staff

4.0 of 5 bubblesReviewed 6 Aug 2023
The rooms need a bit of freshening but everything else is great. The hotel is very quiet and the blackout curtains work well, and the beds are very comfortable and the bedding seems very new. The pool is very shallow which is good if you have small children, but for adults it's more just to cool off in. The breakfast is so-so: the pastries are delicious but the hot food is more mixed. That said, they do give you good tea and coffee both in the room and at breakfast. The staff were really excellent and helpful, especially Ms. Viloshini who saw it was my birthday and sent a cake to my room! Really above and beyond service. The location is great, 4 MRT lines in easy walking distance so you can get anywhere you need to go in Singapore reasonably quickly. Lots of restaurants in the area.
Date of stay: August 2023
5.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Review collected in partnership with this hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Douglas Fernandez, General Manager at Rendezvous Hotel Singapore by Far East Hospitality, responded to this review
Responded 15 Aug 2023
Dear Laurelgc,

Thank you for your positive review of Rendezvous Hotel Singapore and we are happy that you had an enjoyable experience on your recent visit. We will pass on your compliments to Vilo for remembering your birthday and sending the cake to the room.

Please do not hesitate to reach me at douglasfernandez@fareast.com.sg should you require assistance with your return visit.

Kind Regards,
Douglas

"Romance The World"

Kind Regards,
Douglas

"Romance The World"
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed 3 August 2023

The Room clean and people are warm welcoming, only part it is about breakfast and lunch might not match with Indochina country people. but he location is in the center of the city and a lot of MRT station are around and easy to walk to.

Date of stay: July 2023
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Inpanlao
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Douglas Fernandez, General Manager at Rendezvous Hotel Singapore by Far East Hospitality, responded to this reviewResponded 15 August 2023

Dear Inpanlao,


Thank you for your encouraging review of Rendezvous Hotel Singapore and we are pleased that the team members especially our Housekeeping were friendly during your interaction with them. We have taken note of your feedback on having more options and will pass this on to your caterers.


I am contactable via email at douglasfernandez@fareast.com.sg if I may assist you in directly booking your next stay.


Kind Regards,
Douglas


"Romance The World"



Kind Regards,
Douglas


"Romance The World"

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 August 2023

We were pleasantly surprised after a long flight and early morning arrival we received early check-in allowing us to rest and cleanup before we took on the day. Only suggestion is to have better lighting in the rooms and to have warm water in the swimming pool area change rooms

Date of stay: July 2023
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Heeran M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Douglas Fernandez, General Manager at Rendezvous Hotel Singapore by Far East Hospitality, responded to this reviewResponded 15 August 2023

Dear Heeran M,


Thank you for your positive review of Rendezvous Hotel Singapore and we are pleased to read of your appreciation of the team took the liberty to extend a room in light of your early arrival after your long flight.


Please do email me at douglasfernandez@fareast.com.sg if I may assist you in directly booking your return visit.


Kind Regards,
Douglas


"Romance The World"

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 August 2023

Loads to like about this hotel. BUT there are some shortcomings:

i. No restaurant
ii. Very little communal space (e.g. it needs a much bigger lounge)

Everything else was good. The location is great (and there is a 24/7 shop open in the forecourt). The staff were really friendly. But these are two major omissions. It is so strange to have a gym and a pool but no restaurant and lounge.

Date of stay: July 2023
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank Bergeres1
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Douglas Fernandez, General Manager at Rendezvous Hotel Singapore by Far East Hospitality, responded to this reviewResponded 15 August 2023

Dear Sheridan,


Thank you for your review of Rendezvous Hotel Singapore and it is unfortunate that your stay was not made complete due to the lack of a restaurant and lounge space. You will be pleased to know that we will have a restaurant operator on board over the fourth quarter and our lounge will be operational by then as well.


We look forward to you enjoying these facilities upon your next visit and if I can be of any assistance with your future bookings, please email me directly at douglasfernandez@fareast.com.sg.


Kind Regards,
Douglas


"Romance The World"

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 August 2023

The hotel was disappointing. I would say overpriced for the room quality.
I've stayed in better three star hotels. Room fittings are worn and aircon smells of mould.
This hotel reminds me of a hotel from the 80s which hasn't been upgraded since.

Date of stay: July 2023
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Third Culture K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Douglas Fernandez, General Manager at Rendezvous Hotel Singapore by Far East Hospitality, responded to this reviewResponded 15 August 2023

Dear Third Culture K,


Thank you for your review of Rendezvous Hotel Singapore and it is regrettable that your overall experience was not a fulfilling one with the condition of the hotel. We are slated to undergo a soft refurbishment and hope that this will give the hotel a more refreshed look and feel.


Do email me at douglasfernandez@fareast.com.sg if I may be of assistance should you decide to revisit us once again.


Kind Regards,
Douglas


"Romance The World"

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Reviewed 31 July 2023

We booked the hotel for the somewhat central location, and close to an MRT, and for that reason not inexpensive. The rooms were fairly small (even the club floor) beds are comfortable but small, and bathroom facilities not in the best shape (doors not closing, thermostat not working, shower holders loose. For sleeping, the main reason for the hotel, it was good.
Breakfast however - that was far below any standard seen, more comparable by a road side communal hall, with shared tables (not clean) limited food choices (no rice in an Asian hotel?, no cold cuts?) That what was served was not of greatest quality. Also not frequently refilled. Use of a lot of single use items.

Date of stay: July 2023
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank jschuc221821
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Douglas Fernandez, General Manager at Rendezvous Hotel Singapore by Far East Hospitality, responded to this reviewResponded 15 August 2023

Dear jschuc221821,


Thank you for your review of Rendezvous Hotel Singapore and we regret that the breakfast offerings was not to your satisfaction. The hotel will have an incoming restaurant operator sometime over the fourth quarter and we hope that this will ensure our breakfast experience will be a more befitting one. On a more positive note, we are glad that the location close to the train station served your well.


Please email me at douglasfernandez@fareast.com.sg if I may be of assistance should you decide to revisit us once again.


Kind Regards,
Douglas


"Romance The World"

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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