Great location, with several MRT stations within a 5-minute walk from the hotel. The rooms are clean, everything works well, and the staff was very nice and helpful. I stayed for 4 nights with the club option, which I highly recommend. The overall value of the service compared to the price was very fair.
Dear RauthaF,
Thank you for choosing Rendezvous Hotel Singapore and for sharing your delightful feedback!
We’re thrilled to hear that our convenient location, clean rooms, and helpful staff made your stay enjoyable. It’s also wonderful to know you enjoyed the Club benefits and found the overall value to be fair.
We truly appreciate your recommendation and look forward to welcoming you back for another great stay.
Warm regards,
Selwyn Lim
Hotel Manager
Rendezvous Hotel Singapore
"Romance the world"
Can't complain for the price we paid. Good location and friendly staff and close to public transport and plenty of shops, bars and restaurants around the hotel but have to say if you want cheap drinks and food, go to the local bars/restaurants out in the suburbs or go to Hawkers Market.
Dear Dutchman196,
Thank you for choosing Rendezvous Hotel Singapore for your weekend getaway and for sharing your experience.
We’re glad you found our location convenient and our staff friendly. Being close to public transport, shops, bars, and restaurants certainly makes exploring the city a breeze. Your tip about visiting local bars, restaurants, and Hawker Centres for affordable options is very helpful for fellow travelers.
We look forward to welcoming you back for another enjoyable stay.
Warm regards,
Selwyn Lim
Hotel Manager
Rendezvous Hotel Singapore
"Romance the world"
Well position in the heart of the town. Some furniture was quite torn out but acceptable. Mini bar replenished daily which is good. Room is quiet. Shower (water pressure) was weak and highlighted to the receptionist, get fixed immediately.
Dear Tommy H,
Thank you for choosing Rendezvous Hotel Singapore and for sharing your experience.
We’re delighted you enjoyed our central location and appreciated the quietness of your room, as well as the daily replenishment of the minibar. We’re also pleased to hear that the water pressure issue was resolved promptly by our team. However, we’ve noted your feedback regarding the condition of the furniture and will review this as part of our ongoing efforts to enhance our guests’ experience.
We hope to welcome you back for an even better stay in the future.
Warm regards,
Selwyn Lim
Hotel Manager
Rendezvous Hotel Singapore
"Romance the world"
* I booked two double bed rooms and was allocated two adjoining rooms, one room with a double bed and the other with two single beds. This was very disappointing considering it was clear that there were multiple rooms unoccupied. I was not travelling with someone where adjoining rooms were appropriate and impacted the privacy of each person making the stay uncomfortable and awkward.
* The pillows on my bed were hard and far too high, when I asked for a softer set of replacement pillows was told they have no soft ones left. With a pre-existing neck condition I spent my entire stay WITH VERY SORE, STIFF NECK. I eventually went to the lobby and took two small sofa cushions from the library lounge to sleep with. Reception staff and porter watched me take these but made no attempt to assist me.
* Breakfast was always running out of food, crockery and glasses, service closing at 11 am there were multiple items depleted by 9am, not replenished unless I asked for it! Coffee machines were always empty and had to locate a staff member to refill. There were no juice glasses left and when I asked for one was told to use a coffee mug!
* On one occasion, the pool was closed 20 minutes early, including all lights being turned off while I was still swimming!
* There are two nightclubs on the top floor of the building which I was not aware of at time of booking, At 3am went down the the foyer and was so shocked I videoed 30 + young people, clearly intoxicated, loitering around the hotel entrance and foyer. Falling over and smoking in undesignated areas. No action was taken to manage this behaviour.
Dear Sonya L,
Thank you for taking the time to share your detailed feedback following your stay at Rendezvous Hotel Singapore.
We sincerely apologize for the multiple inconveniences you encountered during your stay. Your experience does not reflect the high standards of service we aim to provide, and we are genuinely sorry for falling short.
We regret that your room allocation did not meet your expectations and that it impacted your privacy. We understand how important comfort is, especially when traveling, and we apologize for any discomfort caused by the bed and pillow situation. We will review our pillow inventory to ensure a better selection for guests with specific needs.
Regarding breakfast, we are concerned to hear about the lack of replenishment and the unavailability of essential items. Your feedback will be addressed with our breakfast vendor to improve the consistency of our breakfast service.
We are also sorry for the inconvenience you experienced at the pool and the unexpected disturbance from the nightclubs. We will review our pool operating procedures and address the situation to ensure that such incidents do not recur.
Your comments are invaluable, and we will work diligently to improve these areas. We hope to have the opportunity to restore your faith in us and provide a much more positive experience on your next visit.
Warm regards,
Selwyn Lim
Hotel Manager
Rendezvous Hotel Singapore
"Romance the world"
I book a one night stay prior to our tour package due to scheduling conflict with international flight. We had a late check-in and service was great. The hotel has good location, few minutes walk to a food court, money changer, a hawker center and Bugis Shopping Center. There is a metro station just next to it and a bus stop. Easy to go around the city. However concierge was not good in giving us directions to Gardens by the Bay and we got lost. Hotel is clean and has good buffet breakfast. Bathroom is clean, however does not have face towel available in their bathroom set. I need to call housekeeping for it. House keeping service was very good.
Dear Sandra S,
Thank you for choosing Rendezvous Hotel Singapore for your stay and for taking the time to share your detailed feedback.
We are thrilled to hear that you enjoyed our prime location, buffet breakfast, and the overall cleanliness of our hotel. It’s great to know that our proximity to the MRT station, food courts, and shopping centers made your visit more convenient. We're also glad that you had a positive experience with our housekeeping team.
We apologize for the inconvenience you experienced with the concierge directions and the missing face towel in your bathroom. Your comments are invaluable in helping us improve our services, and we will address these areas to ensure a better experience for our guests.
We look forward to welcoming you back on your next visit to Singapore.
Warm regards,
Selwyn Lim
Hotel Manager
Rendezvous Hotel Singapore
"Romance the world"
