Check-in was a breeze. My husband was driving a Toyota Hiace 13-seater, so he couldn’t park in the hotel car park as the vehicle exceeded the 2.1m height limit. The concierge, a kind Malay gentleman, was very understanding and allowed us to park in the VIP lot, which was a relief since we weren’t sure where else to park.
When I checked in, I mentioned it was my husband's birthday and requested a late checkout. Unfortunately, the receptionist informed me that the hotel was fully booked and couldn’t accommodate the request, but we were fine with that—having a place to park in the city was our main concern.
Later, to our surprise, a thoughtful Chinese staff member knocked on our door with a mousse birthday cake and card. My husband was truly touched, and we celebrated together in the room. We absolutely loved the room, the service, the decor, and the festive atmosphere—it really added to our holiday experience.
Shopping was super convenient with a walkway connecting the hotel to Plaza Sing and Bugis Junction. Unfortunately, it was raining, so my kids missed out on the pool. We did, however, spot a spa offer and decided to try Healing Touch for a $50 pre-GST massage. It was the perfect way to end my husband’s birthday celebration before heading back to work the next day. The massage was fantastic, and overall, we had a wonderful, albeit tiring, experience.
We’ll definitely be back. Big thanks to the hotel team for making our stay so memorable