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Kevin H
London, United Kingdom

Tired hotel, breakfast in a nightclub, some professional and some awful staff.

3.0 of 5 bubblesReviewed 4 Dec 2024
By Singapore standards, a tired and dated hotel. Clean but looking like it’s ready for a shut-down and major overhaul, or demolition.

Unimpressive check-in. Mechanical responses from receptionist, and the concierge who escorted me up to the club lounge said absolutely nothing to me and offered no eye contact when I spoke. The staff at the club lounge were much more professional and chatty.

Club lounge is gloomy, despite many floor-to-ceiling mirrors (which are easy to walk into). Seats and tables too close together - no privacy - and rigid upright seats or a padded bench to sit on. Evening snacks and drinks well presented, but not high quality. Self-serve basic wine, beer and spirits.

Room was spacious but fittings and decor from the 1990s. No USB charging points. Aircon was quiet but controls seemed to do nothing - it was either ON or OFF.

What used to be the main restaurant in the ground floor has been turned into a nightclub - re-used in the morning for breakfast. Rows of tables crammed together, like in a staff canteen, industrial-standard food, food and dishes placed wherever there’s space (on bar top, next to the stage, etc). All black and grey. Gloomy and not recommended.

Overall, it’s easy to see why the price was relatively low. It’s fine if you’re on a tight budget, and the location (Bras Basah) is quote good. But there’s many, many better hotels, at similar price, in Singapore.
Date of stay: November 2024
Review collected in partnership with this hotel
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Selwyn Lim, Owner at Rendezvous Hotel Singapore by Far East Hospitality, responded to this review
Responded 4 Dec 2024
Dear Kevin H,

Thank you for sharing your detailed feedback following your stay at Rendezvous Hotel Singapore.

We are sorry to hear that your experience did not meet expectations, and we appreciate you highlighting areas where we can improve. While it’s good to know you found our location convenient and enjoyed the professionalism of the Club Lounge staff, we regret that other aspects of your stay fell short.

Your observations regarding the dated decor, Club Lounge setup, and breakfast experience are noted, and we acknowledge the need for enhancements in these areas. We are also concerned about your check-in experience and the lack of engagement from some staff members. Providing warm and attentive service is our priority, and we will address this with the team to ensure future guests feel welcomed and valued.

Your feedback about the facilities and dining spaces, including the repurposing of the restaurant, is invaluable as we strive to create a more comfortable and modern experience for all our guests and we will share this with our breakfast tenant.

We appreciate your candid review and hope that we might have the opportunity in the future to provide a vastly improved stay.

Warm regards,
Selwyn Lim
Hotel Manager

Rendezvous Hotel Singapore
"Romance the world"
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed 3 December 2024

The ladies, Santhi and Christina at the Lounge are friendly and helpful. The fact that they are able to remember which room number we stay showed the efforts and passion in their work! Great job and looking forward to be served by them when we are back the next time!

Room tip: We used the gym which is consider a decent equipped one, however the lighting in the gym can be brighter!
Date of stay: December 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Lay Hoon T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Selwyn Lim, Owner at Rendezvous Hotel Singapore by Far East Hospitality, responded to this reviewResponded 4 December 2024

Dear zoerin23,

Thank you for choosing Rendezvous Hotel Singapore for your staycation and for sharing your kind words about your experience.

We’re thrilled to hear that Santhi and Christina made such a positive impression with their friendly and attentive service. Their dedication to remembering details like your room number truly highlights their passion for ensuring our guests feel valued.

We look forward to welcoming you back soon and having another exceptional experience!

Warm regards,
Selwyn Lim
Hotel Manager

Rendezvous Hotel Singapore
"Romance the world"

Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC
Reviewed 2 December 2024

The location is very good and the services from the staffs are excellent.

The club lounge is a bit small, and is quite crowded during the dinner cocktail time. In the first day of stay, a Thursday, seemed that there was a shortage of staff, there were many empty tables with plates not cleared. Fortunately the situation has improved in the 2nd day.

Date of stay: November 2024
Review collected in partnership with this hotel
Thank yonglh72
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Selwyn Lim, Owner at Rendezvous Hotel Singapore by Far East Hospitality, responded to this reviewResponded 2 December 2024

Dear yonglh72,

Thank you for choosing Rendezvous Hotel Singapore for your stay and for taking the time to share your feedback.

We are delighted to hear that you found our location convenient and appreciated the excellent service provided by our staff. Your kind words mean a lot to us.

We regret to learn that your initial experience at the club lounge during dinner cocktail time did not meet your expectations. Please be assured that we are continuously reviewing our service operations to enhance our guests' experience, and we are glad to hear that the situation improved on the second day of your stay.

We hope to have the opportunity to welcome you back and provide an even better experience in the future.

Warm regards,
Selwyn Lim
Hotel Manager

Rendezvous Hotel Singapore
"Romance the world"

Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC
Reviewed 2 December 2024

Very comfortable, excellent facilities, staff friendly, efficient and attentive. Room had excellent view, and location was perfect for touring - right on tour bus stop, and metro station close by. Room very clean, and hotel decor generally smart. No complaints!

Date of stay: November 2024
Review collected in partnership with this hotel
Thank Tgriff67
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Selwyn Lim, Owner at Rendezvous Hotel Singapore by Far East Hospitality, responded to this reviewResponded 2 December 2024

Dear Tgriff67,

Thank you for choosing Rendezvous Hotel Singapore for your stay and for sharing such wonderful feedback.

We are thrilled to hear that you found our location perfect for exploring the city and enjoyed the comfort of your room with its excellent view. It’s also fantastic to know that our facilities, cleanliness, and decor met your expectations, and that our friendly and attentive staff left a positive impression on your stay.

Your kind words motivate us to continue delivering exceptional experiences. We look forward to welcoming you back on your next visit to Singapore!

Warm regards,
Selwyn Lim
Hotel Manager

Rendezvous Hotel Singapore
"Romance the world"

Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC
Reviewed 1 December 2024

its so comfy that I felt I'm sleeping in the clouds and I can feel better for my tiring flights and I really enjoy it here would recommend this to my friends, might be back when I got to travel again here in singapore, the room is tidy and good. also smell nice

Date of stay: December 2024
Trip type: Travelled on business
Thank Curious08431267244
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Selwyn Lim, Owner at Rendezvous Hotel Singapore by Far East Hospitality, responded to this reviewResponded 2 December 2024

Dear Curious08431267244,

Thank you for choosing Rendezvous Hotel Singapore for your stay and for sharing your wonderful experience with us.

We are delighted to hear that you enjoyed such a comfortable and restful stay, especially after a tiring flight. Knowing that our tidy and pleasantly scented rooms provided you with a relaxing haven means a lot to us.

We truly appreciate your recommendation to your friends and look forward to welcoming you back on your next trip to Singapore.

Warm regards,
Selwyn Lim
Hotel Manager

Rendezvous Hotel Singapore
"Romance the world"

Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC
Reviewed 1 December 2024

Me, my wife and my 2 years old son.

The hospitality is amazing, they can found my missing wedding ring (they inform me personally, send a photo of it and keep it at the receptionist while we’re going to aan outside restaurant, and helped to fix our son’s toys.

We can also can put the breast milk in his big freezer down the lobby hotel.

Date of stay: February 2024
Trip type: Travelled with family
Thank Meander61814470422
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Selwyn Lim, Owner at Rendezvous Hotel Singapore by Far East Hospitality, responded to this reviewResponded 2 December 2024

Dear Meander61814470422,

Thank you for choosing Rendezvous Hotel Singapore for your family stay and for taking the time to share your experience.

We are thrilled to hear that you and your family had such a positive and memorable stay with us. It’s wonderful to know that our team was able to assist in recovering your wedding ring and even went the extra mile to help fix your son’s toys—details like these are what we strive for to ensure our guests feel truly cared for.

We’re also glad that the convenience of storing breast milk in our freezer added to your comfort during your stay. It’s always our pleasure to accommodate families and provide a seamless experience.

We look forward to welcoming you and your family back to Rendezvous Hotel Singapore in the future!

Warm regards,
Selwyn Lim
Hotel Manager

Rendezvous Hotel Singapore
"Romance the world"

Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC
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