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roohi g
London, United Kingdom

Excellent!

5.0 of 5 bubblesReviewed 10 Dec 2024
I had a fantastic time during my stay.
Pros:
- Room is reasonably sized and very very clean
- very comfortable bed
- good gym, pool is excellent. I used it all 3 days and was very happy with it
- Location is brilliant, at the doorstep of MRT and can walk to many locations easily
- the concierge was very nice and even gave me an early check in
- House keeping staff did an excellent job with maintaining the room

Cons:
- no items in mini fridge
- no bottled water, I understand we want to be sustainable then please use glass bottles. I know tap water is drinkable in Singapore but a lot of people would not like drinking water coming from the sink in bathroom due to germs
- don’t think there was an option to actually order room service but I could be wrong.

The cons I have mentioned can be taken care of by the guest, to have them catered by the hotel would be a nice touch. Therefore overall I would 1000% recommend the hotel.
Date of stay: December 2024
Review collected in partnership with this hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Selwyn Lim, Owner at Rendezvous Hotel Singapore by Far East Hospitality, responded to this review
Responded 12 Dec 2024
Dear roohi g,

Thank you for choosing Rendezvous Hotel Singapore and for sharing your detailed feedback.

We are delighted to hear that you had a fantastic stay and appreciated the clean and comfortable rooms, as well as our excellent gym and pool facilities. It’s great to know our prime location and the exceptional service from our concierge and housekeeping team added to your positive experience.

We value your feedback regarding bottled water and understand your concerns. As part of our sustainability efforts, we encourage the use of Singapore’s safe tap water and will consider alternatives, such as glass bottles, to better meet guest preferences. Additionally, we would like to clarify that room service is available, and our team would be happy to assist you with your dining needs during your next stay.

Thank you for your kind recommendation. We look forward to welcoming you back for another enjoyable visit.

Warm regards,
Selwyn Lim
Hotel Manager

Rendezvous Hotel Singapore
"Romance the world"
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed 10 December 2024

Good location, clean rooms and friendly staffs. Especially ms shalini who handled our check in. Spent our anniversary there and we are definitely coming back again. Mall located nearby and convenience shop located just below the hotel. Worth the stay

Date of stay: December 2024
Review collected in partnership with this hotel
Thank noorazharnoorramli
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Selwyn Lim, Owner at Rendezvous Hotel Singapore by Far East Hospitality, responded to this reviewResponded 11 December 2024

Dear noorazharnoorramli,

Thank you for celebrating your family staycation and anniversary with us at Rendezvous Hotel Singapore!

We’re thrilled to hear that you enjoyed our convenient location, clean rooms, and the warm hospitality of our team, especially Ms. Shalini, who made your check-in smooth and memorable. Your kind words motivate us to continue delivering excellent service to all our guests.

It’s wonderful to know you found our proximity to the mall and convenience store handy during your stay. We look forward to welcoming you and your family back for more special moments in the future.

Warm regards,
Selwyn Lim
Hotel Manager

Rendezvous Hotel Singapore
"Romance the world"

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 December 2024 via mobile

Very pleasant and helpful staff, but the hotel is quite shabby and in need of refurbishment. The breakfast area is very un appealing with food to match - very poor indeed. We were happy to forgo the breakfast on our last day as we could get better in the business lounge at the airport! The room itself was ok, but with poor lighting and a very dated appearance. Our hair dryer over heated and although we were given a stand alone drier the defective drier was not removed or replaced - perhaps it will be done after our departure. All in all we would not recommend the hotel in its current condition.

Date of stay: December 2024
Trip type: Travelled as a couple
Thank familytravel4x4
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Selwyn Lim, Owner at Rendezvous Hotel Singapore by Far East Hospitality, responded to this reviewResponded 9 December 2024

Dear familytravel4x4,

Thank you for sharing your feedback following your stay at Rendezvous Hotel Singapore.

While we’re delighted to hear that our staff left a positive impression with their pleasant and helpful service, we regret that other aspects of your experience did not meet expectations. We appreciate your comments regarding the need for refurbishment, the breakfast area, and the room amenities. Rest assured, these points will be reviewed as part of our continuous improvement efforts.

We sincerely apologize for the inconvenience caused by the hair dryer issue and for not addressing it more thoroughly during your stay. Your feedback helps us identify areas where we can enhance our guest experience, and we are grateful for your insights.

Thank you again for sharing your thoughts, and we hope to have the opportunity to welcome you back in the future to experience a refreshed and improved stay.

Warm regards,
Selwyn Lim
Hotel Manager

Rendezvous Hotel Singapore
"Romance the world"

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 December 2024

This hotel proveided 26 sqm comfortable and clean room with less than 200 SGD. Good ROI!
I could use 3 MRT station and a bus stop near by and find many starbucks. It was very convenient and comfortable.
I love this hotel and have to come back again.

This hotel didn't provide a bottled water in the room and I walked to the Cold Storage to buy it.
I knew it was safe in Singapore but I didn't want to drink tap water which was not filtered.

Date of stay: November 2024
Trip type: Travelled on business
Review collected in partnership with this hotel
Thank Tamao Y
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Selwyn Lim, Owner at Rendezvous Hotel Singapore by Far East Hospitality, responded to this reviewResponded 9 December 2024

Dear Tamao Y,

Thank you for choosing Rendezvous Hotel Singapore and for sharing your feedback.

We’re thrilled to hear that you enjoyed our comfortable and clean rooms, convenient location near multiple MRT stations, and nearby amenities. Your kind words about your stay’s value and your intention to return mean a lot to us!

Regarding bottled water, we are committed to sustainability and reducing single-use plastics. As Singapore’s tap water meets stringent safety and quality standards, it is safe to drink directly. We appreciate your understanding and will continue to explore ways to enhance convenience for our guests while staying eco-friendly.

We look forward to welcoming you back for another enjoyable stay in the future!

Warm regards,
Selwyn Lim
Hotel Manager

Rendezvous Hotel Singapore
"Romance the world"

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 December 2024

Some dust at the corner of the wardrobe. Carpet was not vacuumed till very clean. The rooms and furniture were abit old but overall still keeping it grand.
Aircon not very cold even though is at 22 degree. But we are ok. Location super good. Value for money

Date of stay: November 2024
Review collected in partnership with this hotel
Thank Missy A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Selwyn Lim, Owner at Rendezvous Hotel Singapore by Far East Hospitality, responded to this reviewResponded 6 December 2024

Dear Missy A,

Thank you for staying at Rendezvous Hotel Singapore and for sharing your detailed feedback.

We’re delighted that you found our central location convenient and felt your stay offered good value for money. However, we’re sorry to hear about the areas where we fell short, such as the dust in the wardrobe, carpet cleanliness, and air conditioning performance. Rest assured, your comments have been shared with our housekeeping and maintenance teams for immediate attention.

We appreciate your understanding and are glad you still enjoyed your stay overall. We hope to welcome you back for an even better experience in the future.

Warm regards,
Selwyn Lim
Hotel Manager

Rendezvous Hotel Singapore
"Romance the world"

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 December 2024

By Singapore standards, a tired and dated hotel. Clean but looking like it’s ready for a shut-down and major overhaul, or demolition.

Unimpressive check-in. Mechanical responses from receptionist, and the concierge who escorted me up to the club lounge said absolutely nothing to me and offered no eye contact when I spoke. The staff at the club lounge were much more professional and chatty.

Club lounge is gloomy, despite many floor-to-ceiling mirrors (which are easy to walk into). Seats and tables too close together - no privacy - and rigid upright seats or a padded bench to sit on. Evening snacks and drinks well presented, but not high quality. Self-serve basic wine, beer and spirits.

Room was spacious but fittings and decor from the 1990s. No USB charging points. Aircon was quiet but controls seemed to do nothing - it was either ON or OFF.

What used to be the main restaurant in the ground floor has been turned into a nightclub - re-used in the morning for breakfast. Rows of tables crammed together, like in a staff canteen, industrial-standard food, food and dishes placed wherever there’s space (on bar top, next to the stage, etc). All black and grey. Gloomy and not recommended.

Overall, it’s easy to see why the price was relatively low. It’s fine if you’re on a tight budget, and the location (Bras Basah) is quote good. But there’s many, many better hotels, at similar price, in Singapore.

Date of stay: November 2024
Review collected in partnership with this hotel
Thank Kevin H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Selwyn Lim, Owner at Rendezvous Hotel Singapore by Far East Hospitality, responded to this reviewResponded 5 December 2024

Dear Kevin H,

Thank you for sharing your detailed feedback following your stay at Rendezvous Hotel Singapore.

We are sorry to hear that your experience did not meet expectations, and we appreciate you highlighting areas where we can improve. While it’s good to know you found our location convenient and enjoyed the professionalism of the Club Lounge staff, we regret that other aspects of your stay fell short.

Your observations regarding the dated decor, Club Lounge setup, and breakfast experience are noted, and we acknowledge the need for enhancements in these areas. We are also concerned about your check-in experience and the lack of engagement from some staff members. Providing warm and attentive service is our priority, and we will address this with the team to ensure future guests feel welcomed and valued.

Your feedback about the facilities and dining spaces, including the repurposing of the restaurant, is invaluable as we strive to create a more comfortable and modern experience for all our guests and we will share this with our breakfast tenant.

We appreciate your candid review and hope that we might have the opportunity in the future to provide a vastly improved stay.

Warm regards,
Selwyn Lim
Hotel Manager

Rendezvous Hotel Singapore
"Romance the world"

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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