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greatserpent
Melbourne, Australia

Dated hotel but fairly comfortable. Needs some improvement. Customer service could improve. Excellent location.

4.0 of 5 bubblesReviewed 4 weeks ago
I stayed for 4 nights in Dec 2024. Stayed in the lowest room category.

Pros:
-big room.
-tissue box provided.
-plenty of amenities in the bathroom provided.
-daily housekeeping and the housekeeping are diligent.
-bathroom is big. the shower space is large.
-bathroom sink bench has a lot of space to put your stuff out.
-mini-fridge
-big chair in the room
-hot water jacuzzi and cold water swimming pool
-complimentary parking
-wifi is decent. mobile speed tested at 39.9 mbps (download) and 41.6 mbps (upload).
-hairdryer provided.
-location is good. close to bencoolen mrt station and dhoby ghaut mrt station. Also not too far from Bugis and Funan mall and walking distance to fort canning park.

Cons:
-the room is dimly lit, there's no bright well lit light in the bedroom. It's just two lamps and one desk lamp and another lamp near the chair. Same with the bathroom but it's a little better because there's a LED light above the shower space.
-Bed is okay but it's more a medium firmness around a 7/10 firmness level. I prefer it a bit firmer like a medium-firm 8-8.5/10.
-pillows are a little high, both types of pillows they provide. One is hard and one is slightly softer but it's still too high.
-the superior room which i don't think has been renovated is quite old and dated. the carpet needs replacement or just get rid of the carpet to be honest and the whole room needs a bit of a spruke up.
-they took the pool towels 10-15 minutes before the closing time of the pool which was 10pm. So if you want a quick dip before pool closing time, too bad no towels for you, you have to go into either the gym which have mini-towels which are not really suitable to dry your whole body or you go into the elevator dripping water.
-parking is very narrow.
-one of the members of staff at the reception when asked about whether we can keep the car parked at the parking lot until we come back later in the afternoon to pick up the car gave us the wrong information. She said we needed to leave by 12pm so if you have a late night flight or want to explore the city and then pick up your luggage later, too bad basically. She also had a bit of a rude tone to her voice and didn't nicely explain things which was not good to experience. However we just decided to go direct to the concierge and we were given our free ticket to leave. So one of the staff members here got it wrong and it left a sour taste in the mouth so to say.
-no electrical charging point for EV cars in the car park.
-they don't provide bottled water, just a glass jar.
-the customer service is a bit cold. If they can get their staff to be a bit more warm and friendly and empathetic and talking nicely and in an informative way that would go a long way at this hotel.

Overall rating: 8.0/10
Date of stay: November 2024
Trip type: Travelled as a couple
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
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Selwyn Lim, Owner at Rendezvous Hotel Singapore by Far East Hospitality, responded to this review
Responded 3 weeks ago
Dear greatserpent,

Thank you for choosing Rendezvous Hotel Singapore for your recent stay and for providing such a detailed review. We truly appreciate the time you took to share your thoughts and feedback.

We are pleased to hear that you found the location convenient, the room spacious, and enjoyed the facilities like the jacuzzi and swimming pool. It’s also great to know that our housekeeping team met your expectations with their diligence and attention to detail.

Your feedback on areas for improvement is equally valued. We apologize for the challenges you encountered, including the dim lighting in the room, the firmness of the bed and pillows, and the dated décor in the superior room. Your comments about the pool towel availability, parking conditions, and the experience with one of our staff members at reception have been noted, and we will address these concerns to improve our service and facilities.

We regret any inconvenience caused by the lack of EV charging points and bottled water, but we are committed to providing sustainable alternatives, such as refillable glass jars, as part of our eco-friendly initiatives.

Thank you for highlighting the importance of warm and friendly customer service. We will provide additional training to ensure all team members deliver a more empathetic and welcoming experience.

We hope to have the opportunity to welcome you back in the future and provide an even better stay.

Warm regards,
Selwyn Lim
Hotel Manager

Rendezvous Hotel Singapore
"Romance the world"
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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13 - 18 of 5,239 reviews
Reviewed 4 weeks ago via mobile

We have stayed at this hotel twice. First on June 30 - July 5, 2023. Second from December 27, 2024 - January 3, 2025.

The hotel is very comfortable, the location is very close to the food court & the mini market. The Bencoolen and Bras Basah MRT stations are also close to the hotel. And its easy for us to go anywhere.

The room facilities are very complete and the condition is very clean.

It looks like this hotel will be our place to stay every time we visit Singapore.

Date of stay: December 2024
Trip type: Travelled with family
Thank ronaldg782
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Selwyn Lim, Owner at Rendezvous Hotel Singapore by Far East Hospitality, responded to this reviewResponded 3 weeks ago

Dear ronaldg782,

Thank you for choosing Rendezvous Hotel Singapore for your stays, and for taking the time to share your experience.

We’re delighted to know that you found our hotel comfortable, conveniently located near food courts and MRT stations like Bencoolen and Bras Basah. It’s wonderful to hear that our clean rooms and comprehensive facilities contributed to your enjoyable stay.

We are thrilled to be your preferred choice in Singapore, and we look forward to welcoming you back on your next visit.

Warm regards,
Selwyn Lim
Hotel Manager

Rendezvous Hotel Singapore
"Romance the world"

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

We satisfied for all thank you for receptionist helped us change small money for grab, and just one step we find bus hate, MRT, and specially our purpose came to Singapore for celebrate Christmas. Just 5 minutes walk to Cathedral Church. We will stay again for next visit.

Date of stay: December 2024
Review collected in partnership with this hotel
Thank Dongen Gisela V
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Selwyn Lim, Owner at Rendezvous Hotel Singapore by Far East Hospitality, responded to this reviewResponded 3 weeks ago

Dear Dongen Gisela V,

Thank you for choosing Rendezvous Hotel Singapore for your Christmas celebration and for sharing your wonderful feedback.

We are thrilled to hear that you had an excellent stay and that our receptionist was able to assist you. It's great to know that you enjoyed our prime location, with easy access to public transport and the Cathedral Church just a short walk away.

We look forward to welcoming you back for your next visit to Singapore.

Warm regards,
Selwyn Lim
Hotel Manager

Rendezvous Hotel Singapore
"Romance the world"

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

The staff are friendly and welcoming, esp Christina at the Club lounge. She is so charming and helpful. Love the stay there always.

The breakfast is oh so delightful, with a wide range to choose from. The rooms have a tinge of a romantic era, very clean and nice 👍

Date of stay: January 2025
Trip type: Travelled solo
Thank Clifford31
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Selwyn Lim, Owner at Rendezvous Hotel Singapore by Far East Hospitality, responded to this reviewResponded 4 weeks ago

Dear Clifford31,

Thank you for choosing Rendezvous Hotel Singapore for your stay and for taking the time to share your feedback.

We are delighted to hear that you continue to enjoy your stays with us and that Christina at the Club Lounge left such a positive impression. We will certainly pass along your kind words to her. We're also glad that you appreciated our breakfast offerings and the charm of the rooms.

We look forward to welcoming you back for another memorable stay!

Warm regards,
Selwyn Lim
Hotel Manager

Rendezvous Hotel Singapore
"Romance the world"

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 weeks ago

Overall it was a pleasant stay. Staffs are very helpful and supportive. We would like to give an appreciation to "Elijah Mae" for her complete support during our stay. Its very convenient to travel across the main attractions from the hotel. Bus stop & Metro are very close to the hotel.

Date of stay: December 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank ANTONY A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Selwyn Lim, Owner at Rendezvous Hotel Singapore by Far East Hospitality, responded to this reviewResponded 4 weeks ago

Dear antonya2025,

Thank you for choosing Rendezvous Hotel Singapore for your stay and for taking the time to share your feedback.

We are thrilled to hear that you had a pleasant stay and that our staff, especially Elijah, provided you with the support you needed. We truly appreciate your kind words. It's great to know that our central location made it convenient for you to explore the main attractions of Singapore.

We look forward to welcoming you back on your next visit.

Warm regards,
Selwyn Lim
Hotel Manager

Rendezvous Hotel Singapore
"Romance the world"

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 January 2025

Great service from staff.
Special thanks to staff Shalini for her warm welcome and upgrading the room.
Clean n cosy environment
Memorable stay
Will definitely go back.
Highly recommended for a pleasant getaway.

Location is very convenient and nearby town.

Date of stay: December 2024
Trip type: Travelled as a couple
Thank Jayn P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Selwyn Lim, Owner at Rendezvous Hotel Singapore by Far East Hospitality, responded to this reviewResponded 4 weeks ago

Dear jaynp2015,

Thank you for choosing Rendezvous Hotel Singapore for your stay and for sharing your wonderful feedback.

We are delighted to hear that your staycation was memorable, and we’re thrilled that Shalini's warm welcome and room upgrade added to your experience. We truly appreciate your kind words about the cleanliness, comfort, and the convenience of our location.

We look forward to welcoming you back for another pleasant getaway.

Warm regards,
Selwyn Lim
Hotel Manager

Rendezvous Hotel Singapore
"Romance the world"

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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