Dear greatserpent,
Thank you for choosing Rendezvous Hotel Singapore for your recent stay and for providing such a detailed review. We truly appreciate the time you took to share your thoughts and feedback.
We are pleased to hear that you found the location convenient, the room spacious, and enjoyed the facilities like the jacuzzi and swimming pool. It’s also great to know that our housekeeping team met your expectations with their diligence and attention to detail.
Your feedback on areas for improvement is equally valued. We apologize for the challenges you encountered, including the dim lighting in the room, the firmness of the bed and pillows, and the dated décor in the superior room. Your comments about the pool towel availability, parking conditions, and the experience with one of our staff members at reception have been noted, and we will address these concerns to improve our service and facilities.
We regret any inconvenience caused by the lack of EV charging points and bottled water, but we are committed to providing sustainable alternatives, such as refillable glass jars, as part of our eco-friendly initiatives.
Thank you for highlighting the importance of warm and friendly customer service. We will provide additional training to ensure all team members deliver a more empathetic and welcoming experience.
We hope to have the opportunity to welcome you back in the future and provide an even better stay.
Warm regards,
Selwyn Lim
Hotel Manager
Rendezvous Hotel Singapore
"Romance the world"