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Moses G

Best personal experience in a long time

5.0 of 5 bubblesReviewed 4 weeks ago
The hotel staff is exceptionally friendly and helpful. In particular, Elijah, Shalimi, Sophie and Dean at the Club level treated us old friends.
Gavin at Reception has a constant smile and made feel totally at ease.
The tv programmes are not varied and the BBC World is rubbish and repetitive.
Date of stay: January 2025
Room Tip: The hotel is very near 2 subway stations and different lines, giving great access across the city
Trip type: Travelled with family
5.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Problem with this review?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Selwyn Lim, Owner at Rendezvous Hotel Singapore by Far East Hospitality, responded to this review
Responded 3 weeks ago
Dear mosesg387,

Thank you for staying at Rendezvous Hotel Singapore and for sharing your wonderful experience.

We’re delighted to hear that our team made your stay so memorable! Elijah, Shalini, Sophie, Dean, and Gavin will be thrilled to know that their warm and attentive service made you feel like an old friend. It’s always our goal to create a welcoming and comfortable atmosphere for our guests.

Your feedback about the TV programming has been noted, and we will review this to see how we can offer a better variety for future stays.

We hope to welcome you back soon for another enjoyable experience.

Warm regards,
Selwyn Lim
Hotel Manager

Rendezvous Hotel Singapore
"Romance the world"
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (5,239)
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Traveller rating
2,584
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62
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Reviewed 4 weeks ago

The hotel is very well situated, near to shops and restaurants and a 15 minute walk to Raffles Hotel. We paid for the access to the club lounge which we felt was well worth the money. Quality of breakfast and snacks in the evening were very good, as well as unlimited alcohol between 6-8pm.
The staff in the hotel are very good, in particular the ladies in the club lounge couldn’t do enough for us, Shalimi and Christina.
The rooms are comfortable and well equipped with all you need.
If we had to make a negative comment it would be that the hotel lobby bar closes at 8pm. You can purchase drinks in the restaurant after 8pm.

Date of stay: January 2025
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank 114Peter
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Selwyn Lim, Owner at Rendezvous Hotel Singapore by Far East Hospitality, responded to this reviewResponded 3 weeks ago

Dear 114Peter,

Thank you for choosing Rendezvous Hotel Singapore and for taking the time to share your feedback.

We’re delighted to hear that you enjoyed your stay, particularly our prime location and the benefits of the Club Lounge. It’s wonderful that you found the breakfast, evening snacks, and complimentary drinks to be of great value. We’re especially pleased that Shalini and Christina left a positive impression with their exceptional service—they’ll be thrilled to receive your kind mention.

We’re also glad that you found your room comfortable and well-equipped. Your feedback about the lobby bar closing hours has been noted, and we will review it to enhance our guest experience further.

We look forward to welcoming you back for another memorable stay in the future.

Warm regards,
Selwyn Lim
Hotel Manager

Rendezvous Hotel Singapore
"Romance the world"

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 weeks ago via mobile

Rendezvous Singapore hotel review

This hotel is a very dated hotel , from old interior furnishing to low capacity electrical systems to dark decorations, dim wall colors, peeling wall papers, mold spots on the walls, and more. I got a bad respiratory congestion after stayed here for 4 night. And some of my other colleagues even developed a rash on their skin. Which resulted in many of us checked in to other nearby hotels and didn’t stay here the entire time, even though the rooms were already prepaid for.

The entire room lighting is very dim, hard to get much work done IF you are here on business trip. The lighting control is very inconvenient . Old lighting control. They don’t have convenient power plugs that you can use by the bed side, like USB . Rather they have a mix of Asia and Europe power outlets, all requiring converters and not all in working condition.

For light switches, they have an old master switch board by the bed, but…you still have to get off your bed to turn the bathroom lights on and off . Which means , If you need to turn on all the light in the middle of night for bathroom, and you’re not able to just roll over and turn on that.

The hot water here is very hot . You do not need to turn the faucet to the middle point to get a water to be very hot. It is good in a way., however, if you travel with children, I will be very cautious when the children are using the sink to wash hands.

Breakfast was so-so, nothing special, just the basic continental breakfast, mixed with 1 small bowl of curry and a pot of baked tomatoes. And be aware of the coffee machine if you need a cappuccino or latte with the milk comes out a splatter big time so stand back.

Gym is ok, pool is small.

Location of this hotel is the main valuable point. This hotel is centrally located with food halls nearby, restaurants, parks, museum, malls, and riverside attractions all within walking distance.

However, I rather stay somewhere a bit farther than sacrificing my health, so…do not recommend.

Date of stay: January 2025
Trip type: Travelled on business
Thank winedinenvacay
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Selwyn Lim, Owner at Rendezvous Hotel Singapore by Far East Hospitality, responded to this reviewResponded 3 weeks ago

Dear winedinenvacay,

Thank you for sharing your detailed review of your stay at Rendezvous Hotel Singapore. We deeply regret to hear about your experience and the discomfort you encountered during your visit.

Your feedback regarding the room’s condition, lighting, and power plug accessibility has been noted, and we sincerely apologize for any inconvenience caused. We are particularly concerned about your comments regarding respiratory discomfort and your colleagues’ experiences. Please rest assured that we will thoroughly investigate this matter and take the necessary steps to address any issues.

We appreciate your observations regarding the lighting control and power outlets and will use your feedback to improve these aspects for the comfort and convenience of future guests. Your comments about the hot water safety, breakfast offerings, and coffee machine have also been taken into consideration for review and improvement.

On a positive note, we’re glad you found our central location convenient and enjoyed the proximity to local attractions and amenities.

We regret that your stay did not meet expectations and would like to extend our sincerest apologies for the inconveniences you experienced. Should you give us another opportunity, we would be happy to ensure a more comfortable and enjoyable stay for you.

Warm regards,
Selwyn Lim
Hotel Manager

Rendezvous Hotel Singapore
"Romance the world"

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 weeks ago

Slept really well and rooms are clean although the decor a little dated. Should also have a mirror on the dressing table to make it convenient to get ready for ladies. If possible adding a switch for hair dryer in the bathroom will be helpful since no mirror at dressing table.

Date of stay: January 2025
Review collected in partnership with this hotel
Thank Stephanie T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Selwyn Lim, Owner at Rendezvous Hotel Singapore by Far East Hospitality, responded to this reviewResponded 3 weeks ago

Dear Stephanie T,

Thank you for choosing Rendezvous Hotel Singapore and for sharing your feedback with us.

We are delighted to know that you had a comfortable stay and appreciated the cleanliness of our rooms. Ensuring our guests sleep well is always a priority for us.

Your suggestion to have a mirror on the dressing table and a switch for the hairdryer in the bathroom is greatly appreciated. These are thoughtful recommendations that would certainly enhance the convenience and comfort of our guests, and we will review them as part of our ongoing efforts to improve our facilities.

We look forward to welcoming you back for another pleasant stay in the future.

Warm regards,
Selwyn Lim
Hotel Manager

Rendezvous Hotel Singapore
"Romance the world"

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 weeks ago

I stayed for 4 nights in Dec 2024. Stayed in the lowest room category.

Pros:
-big room.
-tissue box provided.
-plenty of amenities in the bathroom provided.
-daily housekeeping and the housekeeping are diligent.
-bathroom is big. the shower space is large.
-bathroom sink bench has a lot of space to put your stuff out.
-mini-fridge
-big chair in the room
-hot water jacuzzi and cold water swimming pool
-complimentary parking
-wifi is decent. mobile speed tested at 39.9 mbps (download) and 41.6 mbps (upload).
-hairdryer provided.
-location is good. close to bencoolen mrt station and dhoby ghaut mrt station. Also not too far from Bugis and Funan mall and walking distance to fort canning park.

Cons:
-the room is dimly lit, there's no bright well lit light in the bedroom. It's just two lamps and one desk lamp and another lamp near the chair. Same with the bathroom but it's a little better because there's a LED light above the shower space.
-Bed is okay but it's more a medium firmness around a 7/10 firmness level. I prefer it a bit firmer like a medium-firm 8-8.5/10.
-pillows are a little high, both types of pillows they provide. One is hard and one is slightly softer but it's still too high.
-the superior room which i don't think has been renovated is quite old and dated. the carpet needs replacement or just get rid of the carpet to be honest and the whole room needs a bit of a spruke up.
-they took the pool towels 10-15 minutes before the closing time of the pool which was 10pm. So if you want a quick dip before pool closing time, too bad no towels for you, you have to go into either the gym which have mini-towels which are not really suitable to dry your whole body or you go into the elevator dripping water.
-parking is very narrow.
-one of the members of staff at the reception when asked about whether we can keep the car parked at the parking lot until we come back later in the afternoon to pick up the car gave us the wrong information. She said we needed to leave by 12pm so if you have a late night flight or want to explore the city and then pick up your luggage later, too bad basically. She also had a bit of a rude tone to her voice and didn't nicely explain things which was not good to experience. However we just decided to go direct to the concierge and we were given our free ticket to leave. So one of the staff members here got it wrong and it left a sour taste in the mouth so to say.
-no electrical charging point for EV cars in the car park.
-they don't provide bottled water, just a glass jar.
-the customer service is a bit cold. If they can get their staff to be a bit more warm and friendly and empathetic and talking nicely and in an informative way that would go a long way at this hotel.

Overall rating: 8.0/10

Date of stay: November 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank greatserpent
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Selwyn Lim, Owner at Rendezvous Hotel Singapore by Far East Hospitality, responded to this reviewResponded 3 weeks ago

Dear greatserpent,

Thank you for choosing Rendezvous Hotel Singapore for your recent stay and for providing such a detailed review. We truly appreciate the time you took to share your thoughts and feedback.

We are pleased to hear that you found the location convenient, the room spacious, and enjoyed the facilities like the jacuzzi and swimming pool. It’s also great to know that our housekeeping team met your expectations with their diligence and attention to detail.

Your feedback on areas for improvement is equally valued. We apologize for the challenges you encountered, including the dim lighting in the room, the firmness of the bed and pillows, and the dated décor in the superior room. Your comments about the pool towel availability, parking conditions, and the experience with one of our staff members at reception have been noted, and we will address these concerns to improve our service and facilities.

We regret any inconvenience caused by the lack of EV charging points and bottled water, but we are committed to providing sustainable alternatives, such as refillable glass jars, as part of our eco-friendly initiatives.

Thank you for highlighting the importance of warm and friendly customer service. We will provide additional training to ensure all team members deliver a more empathetic and welcoming experience.

We hope to have the opportunity to welcome you back in the future and provide an even better stay.

Warm regards,
Selwyn Lim
Hotel Manager

Rendezvous Hotel Singapore
"Romance the world"

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 weeks ago via mobile

We have stayed at this hotel twice. First on June 30 - July 5, 2023. Second from December 27, 2024 - January 3, 2025.

The hotel is very comfortable, the location is very close to the food court & the mini market. The Bencoolen and Bras Basah MRT stations are also close to the hotel. And its easy for us to go anywhere.

The room facilities are very complete and the condition is very clean.

It looks like this hotel will be our place to stay every time we visit Singapore.

Date of stay: December 2024
Trip type: Travelled with family
Thank ronaldg782
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Selwyn Lim, Owner at Rendezvous Hotel Singapore by Far East Hospitality, responded to this reviewResponded 3 weeks ago

Dear ronaldg782,

Thank you for choosing Rendezvous Hotel Singapore for your stays, and for taking the time to share your experience.

We’re delighted to know that you found our hotel comfortable, conveniently located near food courts and MRT stations like Bencoolen and Bras Basah. It’s wonderful to hear that our clean rooms and comprehensive facilities contributed to your enjoyable stay.

We are thrilled to be your preferred choice in Singapore, and we look forward to welcoming you back on your next visit.

Warm regards,
Selwyn Lim
Hotel Manager

Rendezvous Hotel Singapore
"Romance the world"

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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