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Reviewed 22 March 2020

This is our 4th stay as platinum members
We had rebooked for 3 nights initially, then with covid added another 2 and then another 1. Judy was amazing helping us at this incredibly stressful time.
The lounge staff are super and irfan (management trainee) brilliant.
The massive metro building work is still ongoing outside however it is still easy to get to the beach and shopping centres. The noise was a little more than usual by the pool area but could not hear from the room.
Swimming pool was great as usual - sun goes off at 4pm this time of year. It did get busy at times but plenty of sunbeds.
Late checkout was brilliant too.
Complimentary airport shuttle is a bonus albeit we arrived by a large taxi which cost us 25SGD. (20-30mins traffic permitting)
The reaction of the team to the covid requirements were superb - we felt safe and well looked after.

Date of stay: March 2020
Trip type: Travelled as a couple
2  Thank martine_floridahome
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandMercureRoxy_GM, General Manager at Grand Mercure Singapore Roxy, responded to this reviewResponded 23 March 2020

Dear martine_floridahome

thank you so much for taking the time to post this fabulous "5-star review" of your recent return-stay at the Grand Mercure Singapore Roxy. It is great to know that you, once again, had such a good time enjoying the handy location of our hotel, as well as the facilities and friendly service provided!

It is always a pleasure to receive positive feedback - especially from our very loyal Accor ALL Platinum members! I have shared your comments with our team - and with Judy & Irfan in particular! Your feedback serves as an encouragement to all of us as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience! We hope to see you again soon and we look forward to making your next visit as pleasant as the previous ones.

In the meantime - stay safe & healthy, all the very best!

Klaus Gottschalk
General Manager & the Roxy Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 March 2020

We have stayed at this hotel on numerous occasions over the past 10 years. I cannot speak highly enough of the hotel. The rooms are spacious, clean and most importantly to us quiet so you can get a good sleep. The hotel has an excellent choice of various restaurants and a cafe. If you are there on a Wednesday night they have a half priced smorgasbord including many seafood dishes. The food is delicious and at a very reasonable cost. The hotel also provide a free shuttle to and from the airport as well. There is a large multi story shopping centre straight across the road with many retailers including Apple, electronics, Harvey Norman, clothing and shoes and a food hall. The staff are friendly and extremely helpful. We have never had a bad experience at the Roxy or had any reason not to be happy with anything relating to our stays. Would highly recommend this hotel.

Room tip: Ask for a room overlooking the pool, they are very quiet
Date of stay: February 2020
    • Value
    • Sleep Quality
    • Service
2  Thank 816debh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandMercureRoxy_GM, General Manager at Grand Mercure Singapore Roxy, responded to this reviewResponded 22 March 2020

Dear 816debh,

thank you so much for sharing your wonderful "5-star review" of your recent stay at the Grand Mercure Singapore Roxy here on TripAdvisor! It is wonderful to know that you, once again, had such a good time, enjoying the handy location of our hotel, the facilities and friendly services provided - including our complimentary airport shuttle bus.

It is always a pleasure to receive positive feedback - especially from our loyal, return guests! I have shared your comments with our team - your feedback serves as great encouragement to all of us as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience and for recommending our hotel to fellow travelers! We hope to see you again soon and we look forward to making your next visit as pleasant as the previous ones.

In the meantime - be safe and stay healthy...all the very best!


Klaus Gottschalk
General Manager & the Roxy Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 March 2020

One of our many stays here, as usual a relaxing stay. We enjoy the ease of access by airport shuttle and relatively quiet neighbourhood as well as the proximity to the sea shore. Rooms are the size and layout that suits us well, bed size and comfort is to our liking and pool area offers space for relaxing. Will absolutely consider this hotel for my next visit to Singapore.

Date of stay: February 2020
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
2  Thank PINELights
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandMercureRoxy_GM, General Manager at Grand Mercure Singapore Roxy, responded to this reviewResponded 18 March 2020

Dear PINELights,

We very much appreciate your kind comments regarding your recent return-stay at the Grand Mercure Roxy, her in the vibrant and historic Katong district on Singapore's beautiful East Coast! It is great to know that you, once again, had such a good time, enjoying the handy location of our hotel, as well as the facilities and friendly service provided.

It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience and for recommending our hotel to fellow travelers! We hope to see you again soon and we look forward to making your next visit as pleasant as the previous ones.

Sincerely,

Klaus Gottschalk
General Manager & the Roxy Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 March 2020

Loved the Roxy. We usually stay at Mercure when travelling for great service & Roxy was no different. Room was spacious & lovely, surprise upgrade as well.
Close to public transport, which was beyond awesome!
The staff were wonderful and always willing to help. Accessibility was great, although couldn’t find a ramp to the pool area.

We will be back. ❤️

Date of stay: February 2020
    • Value
    • Location
    • Service
2  Thank coastchelleAus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandMercureRoxy_GM, General Manager at Grand Mercure Singapore Roxy, responded to this reviewResponded 16 March 2020

Dear coastchelleAus,

thank you very much for sharing this wonderful "5-star report" of your stay at the Grand Mercure Singapore Roxy. It is great to know that you had such a good time, enjoying the facilities and friendly service provided.

It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

I have noted your feedback regarding a ramp to access the pool area, which does exist - my apologies that this was not properly explained to you.

Thank you again for sharing your experience! It is great to know that you are planning to stay with us again in the future and we look forward to making your next visit as pleasant as the recent one.

Sincerely,

Klaus Gottschalk
General Manager & the Roxy Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 March 2020

Stayed for 2 nights, room nice but chair had a musty smell. There was a power cut and being on the 15th floor wasn’t fun eventually one lift was working and power came back a few hours later. Staff were lovely couldn’t do enough for us. Didn’t use the restaurant but did the coffee shop and cakes are delicious.
Location is quite far out but we used local buses to get where we wanted and that’s a great way to chat to local people.

Date of stay: February 2020
Trip type: Travelled as a couple
2  Thank I5257YDwendyk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandMercureRoxy_GM, General Manager at Grand Mercure Singapore Roxy, responded to this reviewResponded 15 March 2020

Dear I5257YDwendyk,

We very much appreciate your kind comments regarding your stay at the Grand Mercure Singapore Roxy.

It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Klaus Gottschalk
General Manager
Grand Mercure Singapore Roxy

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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