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“Perfect hotel for our vacation...” 5 of 5 bubbles
Review of Mandarin Orchard Singapore

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Mandarin Orchard Singapore
Ranked #71 of 308 Hotels in Singapore
Certificate of Excellence
Manila, Philippines
Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Perfect hotel for our vacation...”
5 of 5 bubbles Reviewed 18 June 2012

Location of the hotel was perfect as most of the shopping malls were within walking distance... Getting a cab to go to other places like universal studios and newton circus was not a problem too as the staff at the lobby were more than happy to assist us... One of the staff even taught us were to eat if we wanted their local delicacies... will surely stay at this hotel again in our future trip to Singapore...

  • Stayed June 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank jacobethan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at Mandarin Orchard Singapore, responded to this review, 27 June 2012
Dear Jacobethan,

I was happy to read that you thoroughly enjoyed your stay here; enjoying a country is when one gets to sample what the locals do. I am happy that my team members shared with you some of our local practices and our favorite eating places.

Glad to know that you will be back. We hope that it will be soon.

Warm Regards,

Christoph Szymanski
Hotel Manager
Mandarin Orchard Singapore
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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9,222 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (620)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Turkish first
  • Vietnamese first
  • Any
English first
Sydney, New South Wales, Australia
Level Contributor
90 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
4 of 5 bubbles Reviewed 17 June 2012

Location is great for shopping lovers. We have stayed here a few times in 3 different rooms, the deluxe, premier and the wedding suite (we had our wedding reception here).

The hotel presentation is good, friendly staff and good restaurant. The chicken rice here is famous, good and worth trying. Our relatives (mid 40s-60s) enjoyed the food during our reception and gave very good comment. My young friends said foods were average and I personally quite enjoyed it.

All rooms we stayed were spacious, but I found them a little overpriced, probably season dependent. We stayed at deluxe room once and the aircon was leaking, so they upgraded our room to premier easily.

We came back during our wedding reception and stayed in the suite, very nice and probably can accommodate two families easily. Unfortunately we didn't get to enjoy the suite much as we were so drunk and tired after the wedding.

The next morning we got this special breakfast area (forgot the name), good view and good selection of dim sum and nicely made coffee.

  • Stayed July 2011, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Soodye
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at Mandarin Orchard Singapore, responded to this review, 27 June 2012
Dear Soodye,

Congratulations on your recent marriage and thank you too for selecting the Mandarin Orchard as the venue for your wedding celebrations.

I am happy that you and your guests enjoyed the food and the hospitality and we were able to help make your special day a memorable one.

We look forward to having the two of you back to celebrate your first wedding anniversary.

Warm Regards,

Christoph Szymanski
Hotel Manager
Mandarin Orchard Singapore
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manila
Level Contributor
37 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 bubbles Reviewed 12 June 2012

First thing's first, the location is the best. It is surrounded by malls, with its own Mandarin Orchard Gallery downstairs and Takashimaya being the closest beside it. Ion Orchard, Wisma Atria, Paragon, Lucky Plaza, Tangs Plaza, Somerset @ 313, Orchard Central, H&M store and many more surround it. A 7-11 is also located nearby.

Transportation is also not a problem as the hotel can easily assist you into a cab, and the hotel is located between 2 mrt stations, Orchard and Somerset.

Our only complain is housekeeping always forgets to put towels and the complimentary coffee and tea in our room. For safety reasons, there are too much elevator transfers which makes going up and down inconvenient especially if in a rush. Other than that, the staff is nice and friendly which will make you want to come back for your next stay!

  • Stayed June 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Ryanna T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at Mandarin Orchard Singapore, responded to this review, 27 June 2012
Dear Ryanna,

Thank you for staying with us and I am very glad that you enjoyed your time with us. I apologize that my Housekeeping Team did not put the towels and complimentary tea and coffee in your room. I have reminded them that remembering little items such as these makes a very big difference in a guest's stay.

I am glad that you enjoyed the Asian Hospitality and that you will be back.

We look forward to your return.

Warm Regards,

Christoph Szymanski
Hotel Manager
Mandarin Orchard Singapore
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Perth, Australia
1 review
1 of 5 bubbles Reviewed 11 June 2012

On day 1 of our holiday, the air-conditioner in our room failed. We eventually realised that the extreme humidity and heat was not normal, prompted by the commotion on our floor when our neighbours started to move out. The fan function of the A/C unit was working, but the unit was circulating hot air.

We had to speak to a representative at guest services four times before they informed us that they had no idea when A/C would be operational again.

Management of this establishment had no interest in the plight of their guests.
1. We were promised responses repeatedly. Never once was these repeated promises of returning our call ever kept. We had to call guest services 4 times before our issue was addressed.

2. We were informed that the duty manager would contact us - no such luck despite staying at the hotel for a further 2 nights. We made a request to speak to the duty manager - again no luck.

3. The A/C system failed sometime in the afternoon. We were eventually relocated by the front desk (not the duty manager) at midnight after engineers failed to fix the fault.

Management were not proactive in keeping guests informed. Rather, they sat back and let the situation deteriorate.

Room Tip: Find another establishment.
See more room tips
Stayed June 2012, travelled with friends
Helpful?
Thank G T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at Mandarin Orchard Singapore, responded to this review, 27 June 2012
Dear GT,

Thank you for your feedback; it was unfortunate that the air conditioning system malfunctioned during your stay with us.

I apologize that my Team was not prompt in responding to your calls. We are reviewing our processes to better manage our response to guests to minimize their discomfort and inconvenience should a similar malfunction occur again.

I am sorry for our service shortfall, but I do hope that you will be back to allow us the opportunity to serve you again.

Warm Regards.

Christoph Szymanski
Hotel Manager
Mandarin Orchard Singapore
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore
Level Contributor
32 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
2 of 5 bubbles Reviewed 11 June 2012

Being a 5-star rated hotel, checking-in should be a breeze. Reached the hotel close to 1pm. There were more than 6 counters and since there were no queue directions/sign, one will think the right way is to form a queue at each counter - so that's what happened. All guests were forming a row at each counter and then were told by the guest officer that there's only ONE queuing row for all 6 counters. Imagine having to wait 10 mins on the "non-existent" row and then have to leave and queue all over again with the rest of the guests? Another 10mins of waiting!

Upon my turn, was told that my room will only be ready in exactly an hour, seems fair enough since I've reached earlier than the usual check-in time. Left the counter at 1.12pm (i remember this because i personally checked the time with the receptionist before leaving) and came back after 1.5 hours. Was expecting my room to be ready and it wasn't. When i told her it's been 1.5 hrs, the receptionist still has the cheek to tell me that i've "checked-in" late at 1.41pm and came back too early for the room. You must be kidding me, I've never been pissed while checking in! Surprising enough, after i've pointed out that i should be getting my room by the time i came back as guaranteed before, i got a room in minutes. Hmmm...

Here's another reason why you should stay away from this hotel. The furnishing of the room is stuck in the early 90s. Light fixtures were almost falling off, the bathroom was gloomy and the door to the toilet is epic. Wooden sliding door for goodness sake! Paid $300 for lousy service and room is definitely not worth it!

Room Tip: Pay more for a renovated room if you don't wish to turn back time to the 90s.
See more room tips
  • Stayed May 2012, travelled with friends
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank LadyMephis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mandarin_Orchard, General Manager at Mandarin Orchard Singapore, responded to this review, 13 June 2012
Dear LadyMephis,

Thank you for your feedback on your check in experience; we apologize for the wait during your check in. Checking in when we have a high occupancy can be a challenge. The Front Office Team has been made aware of this - we are continually reviewing and monitoring our processes especially for busy periods with the objective of cutting down waiting time for our guests.

I hope that you will be back to stay in our refurbished rooms which is being upgraded in phases.

Kind Regards,

Christoph Szymanski
Hotel Manager
Mandarin Orchard Singapore
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mandarin Orchard Singapore

Property: Mandarin Orchard Singapore
Address: 333 Orchard Road, Singapore 238867, Singapore
Phone Number:
Region: Singapore > Singapore > Orchard Road
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#47 Business Hotel in Singapore
#54 Family Hotel in Singapore
#60 Romantic Hotel in Singapore
#64 Luxury Hotel in Singapore
Price range (per night): $258 - $386
Hotel Class:5 star — Mandarin Orchard Singapore 5*
Number of rooms: 1077
Official Description (provided by the hotel):
Established in 1971, Mandarin Orchard Singapore is a veritable icon in the local hospitality industry, embodying rich Oriental charm. Its prominent location in the heart of the world-renowned shopping belt of Orchard Road makes it the preferred hotel of choice for many visitors. Boasting some 1,077 guest rooms, each a harmonious blend of comfort and contemporary elegance, they are equipped with broadband Internet access, comprehensive amenities and a panoramic view of the city from the higher floors. A smorgasbord of food and beverage offerings is available throughout the hotel. These include award-winning cuisines from Chatterbox, home of the Mandarin Chicken Rice; Shishen Hanten Sichuan Chinese Restaurant by Chef Kentaro; Triple Three, an international buffet restaurant; Coffee & Crust, a cafe serving tempting cakes, pastries and coffee; and Bar on 5, a chill-out bar five floors above Orchard Road. The hotel also offers expansive meeting and function facilities, making it the ideal choice for meetings, incentives, conventions and exhibitions. ... more   less 
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Also Known As:
Mandarin Orchard Singapore Hotel Singapore
Mandarin Singapore
Meritus Mandarin Singapore
Meritus Mandarin Hotel
Singapore Mandarin

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