We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (11,012)
Filter reviews
11,013 results
Traveller rating
3,955
4,406
1,720
596
336
Traveller type
Time of year
LanguageAll languages
More languages
3,955
4,406
1,720
596
336
Show reviews that mention
All reviews main tower meritus club excellent location strategic location chicken pie premier room pleasant stay business trip shopping mall checking in club room late check mrt station chatterbox orchard takashimaya somerset
Filter
Updating list...
3,306 - 3,311 of 11,013 reviews
Reviewed 22 May 2016

I am travelling quite often due to my professional position and I have been in many hotels. And I am not a huge fan of those very big hotels.
I agree that the location of this hotel is fantastic as it is in the middle of the shopping area of the city and not too far from the Airport and ist rooms are very comfortable and large enough. Nevertheless, the atmosphere inside the hotel is so impersonal that I did not really feel at ease.
And for the ones who want to try the fitness center, I hope you are not claustrophobic as it is in a very small room without any windows. They could find a more appropriate Location which could be more pleasant

Nevertheless, I would recommend you to go the bar where the atmosphere is really nice: it is a good place to enjoy a drink with friends

  • Stayed: May 2016, travelled on business
    • Location
    • Sleep Quality
    • Service
Thank Florent B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HM_DannyWong, Hotel Manager at Mandarin Orchard Singapore, responded to this reviewResponded 24 May 2016

Dear Florent,

Thank you for taking time to write a comprehensive review of the hotel experience. Guests are always our priority and we always aim to provide better services and offerings; we appreciate your valuable input in giving the hotel an opportunity to improve where we have noted your feedback on the service rendered.

Thank you again for your valuable feedback and we hope to have the opportunity to welcome you back to stay when you travel to Singapore soon again.

Yours sincerely,
Danny Wong - Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 May 2016

Hotel Is indeed in a shopping paradise. Hotel room can have a better choice of lighting n free mini bar . Lots of food ard nearby n MRT .

Would consider staying here again . Will be back soon. Nice top of the M

  • Stayed: May 2016, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank KSunm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HM_DannyWong, Hotel Manager at Mandarin Orchard Singapore, responded to this reviewResponded 24 May 2016

Dear Sir/Madam,

Thank you for taking time to write review of your recent stay at the hotel.

Truly, the location of our hotel is conveniently located, made for abundance of shopping trips liked you had experienced. We are also pleased to know you enjoyed the experience at the Meritus Club. Our Meritus Club is truly value for money with complimentary all-day drinks and exclusive check-in and check-out service.

We have noted your feedback on offering complimentary mini bar and we thank you for your valuable input in helping the hotel to improve on its offerings.

Thank you again for staying with us and we most certainly look forward to have the opportunity to welcome you back to stay again.

Yours sincerely,
Danny Wong - Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 May 2016

This year has been my 18th year at the Mandarin Hotel (yes using the original name which has changed to the Mandarin Orchard). Staff are always welcoming and friendly with staff recognising regular guests it adds to the homely and comfortable atmosphere. The Club Floor Lounge experience has always been great over the years but the latest at the Top of the M is by far the best.
All members of staff especially the longer serving members along with their vast experience and quality of service has most certainly made my hotel experience the best over the past 18 years. Special Thanks to the staff working in the following areas (I won't mention names but you know who you are! :-)) - From Doorman at the lobby, to housekeeping at the Club Floors 30 and 31, to staff at the Club Floor Lounge (Top of the M) and also to the guest relation manager.
I look forward to seeing you all again in my next trip in a few months time.

  • Stayed: May 2016, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank Andrew C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HM_DannyWong, Hotel Manager at Mandarin Orchard Singapore, responded to this reviewResponded 24 May 2016

Dear Andrew,

Thank you for your amazing comprehensive 5-star review of the Mandarin Orchard Singapore!

We are delighted to hear how guests like yourself continue to be impressed with the service rendered by the capable team and you found our hotel a homely environment. Guest are our priority and the team really do make the difference in creating a comfortable experience. We thank you for your reassurance in inspiring us to continuously aim to create fond and homely experiences each and every time.

Thank you again for your continued patronage and we look forward welcome you back again to this hotel which we affectionately name "The Old Dame”.

Yours sincerely,
Danny Wong - Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 May 2016

Hotel is ideally located on Orchard Road. However, on arrival, at check out & when staff were approached, especially at reception, they were all quite cold and unfriendly in their responses. I've lived in & travel to Singapore frequently but was quite disappointed with the service received. Staff especially at reception, seemed to find it difficult to smile.

  • Stayed: May 2016, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank NicolitaT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HM_DannyWong, Hotel Manager at Mandarin Orchard Singapore, responded to this reviewResponded 24 May 2016

Dear Sir/Madam,

Thank you for taking the time to write your review of the hotel; all feedback is very important and every comment is both read and noted.

We are sorry to hear about your experience while we always strive to provide excellent Asian hospitality. We have noted your feedback and reiterated the need to be mindful of how we are perceived at all times. Thank you for bringing this to my attention.

Thank you again for your valuable patronage and we hope to have the opportunity to serve you better on your next stay with us.

Yours sincerely,
Danny Wong - Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 May 2016

Your cannot get any closer to the heart of Singapore than this! It is by far one of the most convenient hotel yet is not overpriced. Even within the hotel, the restaurants are very good. The only issue is the traffic at rush hour. Allow sufficient time to travel by car or taxi especially if you are heading out to the airport.

  • Stayed: May 2016, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank 852philip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HM_DannyWong, Hotel Manager at Mandarin Orchard Singapore, responded to this reviewResponded 24 May 2016

Dear Philip,

Thank you for your wonderful review of the Mandarin Orchard Singapore!

We are happy to know you found the hotel conveniently located in the city centre where Orchard Road is just right below the hotel. Truly, one can easily get around the key attractions in Singapore and wind up the day by shopping along the famous shopping district.

Thank you for again for your valuable patronage to the Mandarin Orchard Singapore; we look forward to welcome you back on your future visits to us.

Yours sincerely,
Danny Wong - Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews