Firstly, we are appreciative towards ParkRoyal for their generous “thank you” offer in rewarding Singapore healthcare worker with free complimentary stays. Being fortunate to receive it, we’ll like to thank you for the lovely stay.
Review
Although the hotel isn’t eye catching from the exterior, upon entering, one is greeted with a spacious grand atrium that is accented with lots of greens, wood and natural light. Taking the stunning glass elevators to our floor, you get to take it the beautiful, enclosed paradise-like spirit of the atrium.
The room is simple yet elegant. All the furnishings seem fresh (newly renovated) with a charming balcony that has a picturesque view of the city. Being honest, the main highlight of the room was the bed. I have stayed in many hotels through my travels but never have a bed felt so comfortable. The moment I checked in and laid on it at 2pm, I ended up sleeping till 7pm. (Could also be from the long hours working nights in the hospital recently).
The most innovative part of the hotel will have to be the integrated hotel chatbot assistant. Ordering in-room services, booking of facilities, checking in-house restaurants etc. All of these could be done effortlessly in the chatbot app.
There is a lot to write about especially the gym, swimming pool, the delicious food in the Peppermint restaurant etc but for the sake of concision, I will have to end with the most important factor that makes or breaks a hotel. The staff.
The hotel, restaurant and concierge staffs were incredibly professional. Well dressed and courteous, their hospitality exceeds SIA’s “for looks only” stewardesses and it is what I feel makes the hotel such a delight to stay in. A short story, as we were checking out, concierge and security staffs, Ravi and Hussein, had a lovely chat with us. As we were pushing our luggage out to the carpark, they called another staff to assist us. The luggage was light having only one day worth of clothes, so we naturally refused the help. They were adamant and refused our No, saying that he needs to escort us down to the carpark so we could “leave in style”. This was just one of the many lovely encounters with the hotel staffs.
If I could give some areas to improve on, It will the “capped volume” of the Chromecast TV feature and the lack of sun shading umbrellas for the seats by the pool. Overall, I had an awesome stay with ParkRoyal and I’m dying to plan another stay with them in the future.
