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“Singapore Airshow” 5 of 5 bubbles
Review of Pan Pacific Orchard

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Pan Pacific Orchard
Ranked #20 of 308 Hotels in Singapore
Sydney, Australia
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Singapore Airshow”
5 of 5 bubbles Reviewed 21 February 2012

The Pan Pacific (Orchard) was clean, friendly and efficient. The Hotel was full but remained personal and friendly.
Location is ideal for eating and shopping with easy access to the main shopping centers.

Room Tip: The higher the floor the better the view and the rooms are quieter.
See more room tips
  • Stayed February 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Tony960
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PanPacificOrchard, General Manager at Pan Pacific Orchard, responded to this review, 24 February 2012
Dear Tony960,

It was our pleasure to have you stay with us during your recent visit and I hope you enjoyed the Singapore Airshow as much as we did.

It’s great to know that you had an overall positive experience staying with us and enjoyed the hotel’s proximity to the ever popular Orchard Road shopping belt.

The next airshow might be in two years’ time but I hope that the team here at Pan Pacific Orchard will have the opportunity to welcome you back again very soon!

Warmest Regards,
Frederic Jenni
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,136 reviews from our community

Traveller rating
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    641
    138
    56
    15
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (427)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Turkish first
  • Any
English first
Adelaide, Australia
Level Contributor
86 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
4 of 5 bubbles Reviewed 18 February 2012

I love staying at the Pan Pacific Orchard Hotel. The location is perfect right near Orchard Road. The cuisine in the restaurant is fantastic, especially the breakfast. The pool was also excellent after a long day in the humidity!

  • Stayed August 2011, travelled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Mikey-st1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PanPacificOrchard, General Manager at Pan Pacific Orchard, responded to this review, 21 February 2012
Dear Mikey-st1,

Thank you for choosing Pan Pacific Orchard as your preferred accommodation during your recent visit.

I am delighted to hear that you enjoyed the hotel’s close proximity to Orchard Road and the facilities within the hotel. Rest assured that I will be sharing your wonderful comments with our Executive Chef and his culinary team. They will be pleased to hear that they had made an impression with the breakfast spread and overall dining experience.

Once again, thank you for sharing your experience with us and please do not hesitate to contact me at fjenni@panpacific.com if I can be of any assistance when you visit us again.

Warmest Regards,
Frederic Jenni
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dublin
Level Contributor
21 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 bubbles Reviewed 2 February 2012

In January 2012 I spent two nights in the Pan Pacific Orchard hotel. Hm... really hard to describe my impressions. The property is just off the Orchard Road full of department stores and all the shops you can need, so the location is perfect. The hotel is quite old and definitely needs refurbishment or at least facelift. The rooms are spacious but old fashioned as well as the bathroom. The good thing is - my room was very clean! There is only LAN (cable) internet in the room. The hotel's breakfast are disastrous - comparing to other asian hotels. So, mixture of some good and bad things but absolutely not worth of the money I spent.

  • Stayed January 2012, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank dyava
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PanPacificOrchard, General Manager at Pan Pacific Orchard, responded to this review, 6 February 2012
Dear dyava,

It was a pleasure to have you as our guest during your recent visit to Singapore.

We are delighted to hear that you enjoyed the hotel’s location and proximity to the popular malls along Orchard Road. We have also taken note of your feedback and would like to take this opportunity to share with you that the hotel is in the midst of finalizing a comprehensive refurbishment program in 2012.

Once again, thank you for taking the time to share your thoughts with us and please do not hesitate to contact me at fjenni@panpacific.com or by calling +65 6831 6602, should I be of any assistance in the future.

Warmest Regards,
Frederic Jenni
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Aberdeen, United Kingdom
Level Contributor
21 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed 24 January 2012

Stayed at the hotel twice, handy for Orchard road which is the main "drag" for the shopping area, choice of shops ranging from 7/11 shop to Channel and Rolex on the same street. Hotel was good quality and the room rates are decent for a central located hotel. Worth looking at the combination upgrade packages that include breakfast and internet so can actuually work out cheaper.
Breakfast buffet was of good standard. Room views are limited as surrounded by other tower blocks, but this is the same for anywhere in Singapore.
Decent swimming pool and hotel staff helpful.
If arriving by car, hotel has own car park which is free to guests. Would stay again if visiting Singapore

  • Stayed January 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank TonyRobotham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PanPacificOrchard, General Manager at Pan Pacific Orchard, responded to this review, 26 January 2012
Dear TonyRobotham,

It was a pleasure welcoming you back to Pan Pacific Orchard!

We are delighted to hear that you had a pleasant stay with us and enjoyed the facilities, the location as well as our breakfast offering. I will definitely pass on your comments to our chefs and associates and I’m sure they will be happy to know that they have left such a great impression.

Thank you for sharing your experience with us and we very much look forward having the pleasure of welcoming you back to Pan Pacific Orchard hopefully in a near future!

In the meantime, please do not hesitate to contact me directly at fjenni@panpacific.com or by calling +65 6831 6602 if I can be of any assistance.

Warmest Regards,
Frederic Jenni
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bangkok, Thailand
Level Contributor
36 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 bubbles Reviewed 22 January 2012

Service is good, but the hotel clearly needs modernisation. Facilites are run down and rooms are rather boring. With the help of better placed lighting, some colour and new bathrooms, the facilities would get a facelift and would give better value for money considering that this was not a cheap hotel.

  • Stayed January 2012, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Axel B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PanPacificOrchard, General Manager at Pan Pacific Orchard, responded to this review, 26 January 2012
Dear Axel B,

Thank you very much for staying with us.

It was a pleasure to have you as our guest during your recent visit to Singapore.

Your comments are well noted and I am pleased to confirm that we are in the midst of finalizing our hotel refurbishment program scheduled for 2012. This program will cover the majority of our guest rooms and public areas.

Could I take this opportunity to invite you to contact me at fjenni@panpacific.com or by calling 65 6831 6602?

Thank you for sharing your experience with us and we very much look forward having the pleasure of welcoming you back to Pan Pacific Orchard hopefully in a near future!

Warmest Regards,
Frederic Jenni
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Pan Pacific Orchard

Property: Pan Pacific Orchard
Address: 10 Claymore Road, Singapore 229540, Singapore
Phone Number:
Region: Singapore > Singapore > Orchard Road
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Family Hotel in Singapore
#9 Spa Hotel in Singapore
#11 Business Hotel in Singapore
#18 Romantic Hotel in Singapore
#20 Luxury Hotel in Singapore
Price range (per night): $241 - $444
Hotel Class:5 star — Pan Pacific Orchard 5*
Number of rooms: 206
Official Description (provided by the hotel):
The newly refurbished five-star business hotel is proud to unveil a refreshed collection of guestrooms, meeting spaces, facilities and food and beverage outlets. Conveniently located in the vibrant shopping district of Orchard Road, Pan Pacific Orchard is an oasis in the heart of the city. Our rejuvenated guest rooms are distinguished by soothing palettes, natural accents and modern furnishings inspired by the inviting warmth of the Pacific. Invigorate your senses at our newly introduced award-winning St. Gregory spa. Relax and rejuvenate your body and mind with signature spa treatments or indulge in 10 at Claymore’s signature Plates of Pleasure, a delightful repertoire of premium meats grilled to succulent perfection, coupled with a delectable buffet spread. Exuding understated sophistication, Pan Pacific Orchard, Singapore is your ideal getaway for busy urban dwellers. ... more   less 
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Also Known As:
Pan Pacific Orchard Hotel Singapore
Pan Pacific Singapore
Singapore Pan Pacific
Pan Pacific Orchard Singapore

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