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“Great hotel with friendly helpful service”

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Pan Pacific Orchard
Ranked #20 of 306 Hotels in Singapore
Henley Beach, Australia
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Great hotel with friendly helpful service”
4 of 5 bubbles Reviewed 1 week ago via mobile

We enjoyed a 4 night stay in this hotel. The room was clean and the bed very comfortable, but what made it special was the lovely friendly staff. Each day as we returned from our adventures of the day, we were greeted like family and Aryan from the Lobby Bar would invite us in for cocktails, even remembering what we liked. We enjoyed the pool, sauna and jacuzzi, the air conditioning was refreshing (although I don't like not being able to open a window) and the buffet breakfasts offered great choice. Overall a fantastic enjoyable stay!

Stayed April 2017, travelled as a couple
Helpful?
Thank sunsetgirl5959
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PanPacificOrchardSG, General Manager at Pan Pacific Orchard, responded to this review, 1 week ago
Thank you for making Pan Pacific Orchard, Singapore your choice of stay.

We are glad that you enjoyed your experience and that our associates such as Arjun from the Lobby Lounge, made a difference in your stay. It truly delights us that you loved all that you found, from facilities to food and services.

My team and I look forward to welcoming you again in the future.

Assuring you of our best attention at all times.

Warm regards

Craig Syphers
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,219 reviews from our community

Traveller rating
    1,336
    666
    142
    58
    17
See reviews for
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767
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (443)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Turkish first
  • Any
English first
1 review
3 of 5 bubbles Reviewed 1 week ago via mobile

Stayed with family and friends for 5 nights. We had got 3 premium double rooms, 2 on the 7th floor and 1 on the 10th floor. Room and bathroom sizes are good. Good location and friendly staff. Breakfast selection varied but no changes on a daily basis. Very poor housekeeping even after complaints. Food, beverages and spa are excessively priced. Poor value for money

Stayed April 2017, travelled with family
Helpful?
Thank Gargi R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PanPacificOrchardSG, General Manager at Pan Pacific Orchard, responded to this review, 1 week ago
Thank you for staying at the Pan Pacific Orchard, Singapore.

We are glad to learn that the facilities offered at the hotel met with your expectations and that our staff were able to extend a warm Pacific hospitality.

It is however regrettable that in this instance, our Housekeeping did not meet the mark of a hotel of our standing. We will be reviewing the feedback with our respective department so that the shortfalls are rectified.

With regard to the offerings of our spa, we do have special savings exclusively for our in-house guests; likewise, for our food and beverages, promotions to help our diners with special savings are often shared on our social media platforms. We are sorry that you did not get to experience these during your stay.

Thank you again for your honest feedback which is most valued. We hope however, that we would have an opportunity to welcome you again sometime in the future.

Assuring you of our best attention at all times.

Sincerely

Craig Syphers
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
1 review
5 of 5 bubbles Reviewed 1 week ago

I was here for business in middle March. Hotel was quite cosy and ambiance was friendly. I was located at level 20 the top floor for suites. I pay the extra $70 for additional to enjoyed the club benefits. All the staff there was friendly and professional especially Kenneth. The cocktail was perfect and tastefully.
My rooms was clean and fresh bed sheet and towel.
You need to book taxi if you are in the rush. Big thank you to Ganesan and Marilyn who was handle all my issue while im staying there. Kudos.
I will be back again in July

Room Tip: Best Service
See more room tips
  • Stayed March 2017, travelled on business
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank mervinsong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PanPacificOrchardSG, General Manager at Pan Pacific Orchard, responded to this review, 1 week ago
Thank you for your return visit to Pan Pacific Orchard, Singapore.

It delights us tremendously that our guests are pleased with their stay and make a return to our hotel for their subsequent stays.

We will share your wonderful comments with our team as they will go a long way in inspiring them to continue doing what they love best, serving our guests and ensuring that each stay is a refreshing one. Each experience, a memorable one.

My team and I look forward to welcoming you again in July.

Assuring you of our best attention at all times.

Warm regards

Craig Syphers
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hastings, Australia
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed 1 week ago

Room was up graded at reception thank goodness they showed me the normal room and was not impressed, upgrade was much better, room comfortable and beds were a good size. They offer a free mobile phone with free international calls that is an excellent bonus also complimentary water. The hotel was worth the price and would stay again. The downside was the buffet. $68 per head and food was poor ,very dry and many meals just sit under lights and are luke warm, the chefs should check the food more often.

  • Stayed March 2017, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
Thank wayram666
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PanPacificOrchardSG, General Manager at Pan Pacific Orchard, responded to this review, 1 week ago
Dear wayram666

Thank you for taking the time to provide your review. We are glad that you made the choice to stay with us.

We love that our guests like the provision of handy, the complimentary mobile phone that allows free international calls to be made so that our guests can easily connect with their loved ones and business associates.

We do regret that you found the buffet spread in this particular instance not of the standards we pride ourselves in. We have shared your feedback with our respective team members so that we may ensure a better dining experience for all our guests.

With regard to the pricing, from time to time, we do offer good savings for our guests via our social media platforms. Do look out for them when next you are on any of these platforms - Twitter, Facebook or Instagram. We hope the experience you will have during your next dining will be a better one.

Assuring you of our best attention at all times.

Warm regards

Craig Syphers
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Surrey, United Kingdom
Level Contributor
30 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
5 of 5 bubbles Reviewed 1 week ago

Very clean hotel, and room come with huge bathrooms (quite rare these days). The rain shower was so refreshing after work. Reception can be quite mechanical (though not cold) but staff are polite. The hotel's restaurant serves a good quality buffet dinner, but if you are not one to eat much, just walk out to the main Orchard Road. There are cafes, food courts, restaurants and fast food chains. But do walk further up toward Isetan Building (also along Orchard Road( if you want to avoid the red light area directly behind the hotel.

I would stay here again, because of the excellent service and cleanliness. Stayed here for 6 days.

Room Tip: Higher floor rooms have better views and are quieter.
See more room tips
  • Stayed April 2017, travelled solo
    • Value
    • Cleanliness
    • Service
Helpful?
Thank 524Solo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PanPacificOrchardSG, General Manager at Pan Pacific Orchard, responded to this review, 1 week ago
Dear 524Solo

Thank you for making Pan Pacific Orchard, Singapore your choice of stay. We are extremely delighted that you would return to the hotel for another stay because of our services and the cleanliness of the hotel.

Our strategic location do accord our guests with a variety of elements from food to shopping and sight seeing.

We value your feedback in areas where we could have done better, and have shared your comments with our team members concerned so that we may be able to extend a warmer Pacific hospitality.

We look forward to seeing you again when next you are in Singapore.

Assuring you of our best attention at all times.

Warm regards

Craig Syphers
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Pan Pacific Orchard

Property: Pan Pacific Orchard
Address: 10 Claymore Road, Singapore 229540, Singapore
Phone Number:
Region: Singapore > Singapore > Orchard Road
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Family Hotel in Singapore
#9 Spa Hotel in Singapore
#11 Business Hotel in Singapore
#18 Romantic Hotel in Singapore
#20 Luxury Hotel in Singapore
Price range (per night): $244 - $430
Hotel Class:5 star — Pan Pacific Orchard 5*
Number of rooms: 206
Official Description (provided by the hotel):
The newly refurbished five-star business hotel is proud to unveil a refreshed collection of guestrooms, meeting spaces, facilities and food and beverage outlets. Conveniently located in the vibrant shopping district of Orchard Road, Pan Pacific Orchard is an oasis in the heart of the city. Our rejuvenated guest rooms are distinguished by soothing palettes, natural accents and modern furnishings inspired by the inviting warmth of the Pacific. Invigorate your senses at our newly introduced award-winning St. Gregory spa. Relax and rejuvenate your body and mind with signature spa treatments or indulge in 10 at Claymore’s signature Plates of Pleasure, a delightful repertoire of premium meats grilled to succulent perfection, coupled with a delectable buffet spread. Exuding understated sophistication, Pan Pacific Orchard, Singapore is your ideal getaway for busy urban dwellers. ... more   less 
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Also Known As:
Pan Pacific Orchard Hotel Singapore
Pan Pacific Singapore
Singapore Pan Pacific
Pan Pacific Orchard Singapore

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