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“The best customer service”

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Regent Singapore, A Four Seasons Hotel
Ranked #26 of 306 Hotels in Singapore
Certificate of Excellence
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“The best customer service”
5 of 5 bubbles Reviewed 1 week ago via mobile

Thank you to all the staff at The Regent. You all provide exceptional excellent customer service. We had a seamless and very comfortable stay at your beautiful hotel during our honeymoon. The complimentary mobile phone with free local and international calls, texts and Internet was a cherry on top. Would highly recommend your hotel.

Stayed February 2017, travelled as a couple
Helpful?
Thank Sophia L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,692 reviews from our community

Traveller rating
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    595
    127
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    27
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (261)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
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  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Turkish first
  • Any
English first
Greater Wellington, New Zealand
Level Contributor
50 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 2 weeks ago

My daughter and I went to Singapore for 10 days and stayed at the Regent (Four Seasons Hotel) and found it absolutely wonderful. There were two weddings whilst there and it was a very expensive one judging on the cars the guests arrived in - 4 Lamborghini, two Rolls Royce and several Mercedes top line cars.
The staff and food were absolutely excellent and the rooms were clean and done every day as was the bathrooms. We would certainly stay there again as it was a wonderful experience and close to everything.
It certainly didn't cost us an arm and a leg as we don't have that much money. This was a special trip for my daughter's 50th birthday.

Room Tip: We had a room overlooking the city and had two double beds in it and we were mother and daughter.
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  • Stayed April 2017, travelled with family
    • Location
    • Cleanliness
    • Service
Helpful?
Thank pmnm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Phoenix, Arizona
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 2 weeks ago

A 4-day R&R after a week of Medical Mission (Surigao,Philippines) at Regents has been the best hotel experience I have ever had. The bed was the best bed I've ever slept in. Also, being addressed by your name even only after 1st meeting with staff in any department (Lobby, Restaurant, etc.) sure made one feel important; not just a customer. I even wrote a letter to Regent's President, CEO, COO expressing the best customer service rendered by their staff. Service received can't compare with ANY US luxury hotel accommodations. I'll definitely would stay there again.

Room Tip: Excellent hotel service!
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  • Stayed February 2017, travelled with family
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank PettieCash619
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PeterDraminsky, General Manager at Regent Singapore, A Four Seasons Hotel, responded to this review, 1 week ago
Dear PettieCash619,

We are proud to have delivered 'the best hotel experience' and thrilled to read that you enjoyed the Four Seasons hospitality. Remembering guest's name and providing personalised service are core elements in our service delivery and we are very happy to have exceeded your expectations. Thank you for highlighting the comfort of our bedding and describing our beds as 'the best you've ever slept in'.

We look forward to welcoming you back to Regent Singapore, A Four Seasons Hotel.

Warm regards,

Peter C. Draminsky
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vancouver
Level Contributor
127 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
5 of 5 bubbles Reviewed 2 weeks ago

This is an excellent hotel located 5-10 minutes walk from Orchard road, everything you would expect from a four seasons property. The courtesy mobile phone had gps and allowed you to book local attractions.

  • Stayed March 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Canuk88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Suffolk, UK
Level Contributor
120 reviews
85 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
3 of 5 bubbles Reviewed 3 weeks ago

We had a pleasant room for our two-night stay, which was serviced very well. However, the hotel's furnishings are tired and the internal atrium which towers above the ground floor gives it an oppressive feel. Generally the public spaces are quite dark and gloomy.
The sombre atmosphere was not improved whilst we were there by the dominance of large groups and cruise passengers.
Although there are huge numbers of people to serve, breakfast was good and well organised, if hectic. Just having arrived, we visited the Italian restaurant. It was very expensive and we felt under-dressed.
The swimming pool was disappointing. It is located at the back of the main restaurant and is quite small and overshadowed by tall buildings.

  • Stayed February 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
Thank KitSuffolk_UK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PeterDraminsky, General Manager at Regent Singapore, A Four Seasons Hotel, responded to this review, 2 weeks ago
Dear KitSuffolk_UK,

Thank you for your recent review of our hotel on TripAdvisor. We are happy to read about your satisfaction with our guestroom and housekeeping service. However, we regret that we did not meet your expectations in the areas of atrium design, lobby ambience and the size and orientation of our pool facility. Our product is one that is under constant review for upgrade and we are pleased to share that some of our facilities have undergone refurbishment and that we are continuing in our efforts to do more. We value your feedback and hope to welcome you back to Singapore soon.

Yours Sincerely,

Peter Draminsky
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Regent Singapore, A Four Seasons Hotel

Property: Regent Singapore, A Four Seasons Hotel
Address: 1 Cuscaden Road The Regent Singapore, Singapore 249715, Singapore
Phone Number:
Region: Singapore > Singapore
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#13 Family Hotel in Singapore
#13 Spa Hotel in Singapore
#24 Business Hotel in Singapore
#26 Luxury Hotel in Singapore
#34 Romantic Hotel in Singapore
Price range (per night): $238 - $442
Hotel Class:5 star — Regent Singapore, A Four Seasons Hotel 5*
Number of rooms: 440
Official Description (provided by the hotel):
Regent Singapore, A Four Seasons Hotel, is built around a sun-filled atrium that ascends through the building's 12-story interior. Conveniently located in the city's most select area, the hotel is central to the business district and minutes walk to tranquil Botanic Gardens and Orchard Road, Singapore's premier shopping and entertainment hub. ... more   less 
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Also Known As:
The Regent Singapore Hotel Singapore
Regent Singapore, A Four Seasons Hotel
Regent Hotel Singapore
Singapore Regent

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