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“Beware of the breakfast”

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Mandarin Oriental, Singapore
Ranked #15 of 319 Hotels in Singapore
Certificate of Excellence
Reviewed 20 April 2017

I love the Singapore Mandarin Oriental and have stayed here a number of times. They provide you with those little extras that make a hotel stay special and personal. The pool experience is second to none and can't be faulted. And the rooms are cleaned twice a day. However, their breakfast is terrible and the coffee almost undrinkable. Avoid the food and coffee if you want to have a pleasant stay.

Room Tip: Choose a room with a view facing Marina Bay
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  • Stayed: February 2017, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank MatthewMusing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jess L, Hotel Manager at Mandarin Oriental, Singapore, responded to this reviewResponded 27 April 2017

Dear Mandarin Oriental Guest

Thank you for taking the time to share your feedback. We are pleased to hear that our colleagues went the extra mile to ensure your stay was memorable. It is also heartening to note that you revelled in our well-appointed room and gorgeous outdoor pool that are designed to luxuriate guests in comfort and sheer indulgence. However we are sorry to hear of your less than satisfactory dining experience and would like to invite you to connect with us at mosin-gm@mohg.com with more information so that we may have an opportunity to follow up with you directly to address your concerns.

We look forward to welcoming you back again.

Yours sincerely
Jess Lam

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451 - 455 of 5,925 reviews

Reviewed 20 April 2017

Stayed in club room 1929 from 17 to 21 May. Beautiful room, great view, highest quality furnishings. The club lounge serves really good breakfast, and proper French champagne if you may it back from work early. Terrific location for work or holidays. Not cheap, but excellent value for what you get. H.

Room Tip: Upgrade to club.
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  • Stayed: April 2017, travelled on business
    • Value
    • Cleanliness
    • Service
1  Thank zxcbv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jess L, Hotel Manager at Mandarin Oriental, Singapore, responded to this reviewResponded 25 April 2017

Dear Mandarin Oriental Guest

Thank you for your excellent review. It is heartening to know that you revelled in our well-appointed room furnished with the finest of amenities as well as a mesmerising view of the Marina Bay. We are further thrilled to note that our gourmet excellence impressed you greatly and that you found the location of the hotel highly convenient to various attractions and entertainment venues.

We look forward to welcoming you back to our beautiful garden city.

Yours sincerely
Jess Lam

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Reviewed 20 April 2017

Spent 4 night at Mandarin Oriental Singapore. Booked on AMEX Platinum Travel with a lot of member benefits so it turned out to be a great value for money. Absolutely no complain with the hotel at all, except from the bed is a little too soft for me, and luckily they have firm pillows available upon request. While checking out, asked for their loyalty program membership application form, but unfortunately was told they do not have any loyalty program, which they should. WIR? yes if there is a "Mandarin Oriental" at the destination i am travelling to.

  • Stayed: April 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank fredboyiwang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jess L, Hotel Manager at Mandarin Oriental, Singapore, responded to this reviewResponded 27 April 2017

Dear Mandarin Oriental Guest

It certainly makes our day to hear that your recent visit left you with many fond memories. Your feedback about a loyalty programme has been taken on most positively and will be taken into future consideration as we value our loyal guests and strive to deliver genuine and anticipatory service that they have come to expect from all Mandarin Oriental hotels.

We hope to welcome you back for another fantastic stay.

Yours sincerely
Jess Lam

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Reviewed 19 April 2017 via mobile

We arrived in the hotel at 1pm from airport and check in right away. Upon entering our room, it was clean and alluring. We stayed for 3 nights and 4 days. Breakfast were great. We also swam and i can say they swimming facilities were so fine. Overall, all experience were great!

Stayed: October 2016
Thank Nishan A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jess L, Hotel Manager at Mandarin Oriental, Singapore, responded to this reviewResponded 25 April 2017

Dear Mandarin Oriental Guest

We are delighted to note that your experience with us has been truly memorable. It brings us great pleasure to hear that you enjoyed our well-appointed room and the culinary excellence which we are often known for. We are also glad that you appreciated our stylish outdoor pool.

My team and I hope to welcome you back for another amazing stay with us.

Yours sincerely
Jess Lam

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Reviewed 19 April 2017

I used to say there was a hotel in New York which i thought was the best i had ever stayed in....now i think the Mandarin Oriental may have taken the title. Everything from the moment we checked in to the night we left was excellent. We checked out at 12pm but our flight wasnt until the evening. The team at reception very kindly let us have a room at 5pm for a shower before we left for the airport, which was fantastic and completely unexpected. All of the staff were lovely, the hotel was very clean, the pool was nice and the bar in the hotel was good fun as well. A lot of people will no doubt complain that you dont get free wifi. However this didnt bother us as there is plenty to do anyway so don't let this put you off. A special mention to all the staff who were working at breakfast. Despite it being a large hotel, they managed to keep the queuing to a minimum with an almost military like operation. They were always friendly and the system worked very well. Thanks to everyone at the hotel. We will definitely stay again next time we visit. Tip - Get a room with a view over Marina Bay.

Room Tip: Book a Marina Bay room
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  • Stayed: March 2017, travelled as a couple
    • Value
    • Location
    • Service
Thank Jonny C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jess L, Hotel Manager at Mandarin Oriental, Singapore, responded to this reviewResponded 25 April 2017

Dear Mandarin Oriental Guest

Thank you for your glowing review. I am thrilled to know that various aspects of the hotel has impressed you greatly. As we often believe that small touches can make a world of difference to our guests, we are glad to know that you appreciated the extra mile our colleagues went to make your stay an excellent one. Your wonderful compliments will certainly be shared with the team as I am sure they will be pleased to know that their hard work was well recognised.

We look forward to welcoming you back for another fantastic stay.

Yours sincerely
Jess Lam

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Additional Information about Mandarin Oriental, Singapore

Address: 5 Raffles Ave | Marina Square, Singapore 039797, Singapore
Phone Number:
Region: Singapore > Singapore > Marina Bay
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Romantic Hotel in Singapore
#6 Spa Hotel in Singapore
#7 Business Hotel in Singapore
#15 Luxury Hotel in Singapore
Price Range: $409 - $721 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Mandarin Oriental, Singapore 5*
Number of rooms: 527
Official Description (provided by the hotel):
Mandarin Oriental, Singapore is one of the world's foremost luxury hotels. It is the only hotel in the city that has been awarded Five Star status for both accommodation and spa in the prestigious Forbes Travel Guide for six consecutive years (2012 to 2017). This award-winning property has a prime location, close to the financial hub with easy access to luxury boutiques and entertainment venues, and minutes away from Suntec Singapore International Convention & Exhibition Centre. The hotel features an impressive atrium lobby with 527 rooms and suites. There is a premium Oriental Club Lounge, an indulgent and intimate spa, extensive meeting and banqueting facilities, five renowned restaurants and two lounges overlooking the spectacular Marina Bay. ... more   less 
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Also Known As:
Mandarin Oriental, Singapore Hotel Singapore
Mandarin Singapore
Oriental Hotel Singapore
Oriental Singapore
Singapore Mandarin Oriental

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