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Reviews (6,209)
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4,369
1,278
359
129
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4,369
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All reviewsmarina baycherry gardenmelt cafedolce vitacity suitethe club loungea harbour view roompool staffbreakfast buffetpool area isour honeymoonluxury hotelfantastic hotelchinese restaurantbusiness hotellate checkshopping mall
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Reviewed 28 June 2018

We stayed at the Mandarin Oriental during a recent 1 day layover in Singapore. The whole experience was exceptional. We paid a bit extra for a room on their club floor - definitely worth it! Drinks and (quite substantial) canapes in the evening in the lounge, late checkout and a fantastic room. The pool area is beautiful for an afternoon lazing in the sun. The hotel's

Room Tip: A room on the club floor is worth the extra expense.
  • Stayed: May 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Cathy G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jess L, Hotel Manager at Mandarin Oriental, Singapore, responded to this reviewResponded 4 weeks ago

Dear Mandarin Oriental Guest

Thank you for the perfect score review. We are pleased to know that we have surpassed your expectations in all aspects of our hotel facilities, products and service delivery. I look forward to sharing your lavish praises with my team as we take pride in our mission in providing moments of delight.

We look forward to welcoming you back to our cosmopolitan city soon.

Yours sincerely
Jess Lam

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 June 2018

Great view from Bay View room - looks over to Marina Bay Sands and the nightly light show. Very clean and standard Mandarin Oriental high level of service. Was surprised by the lack of a proper lobby and seating. Concierges are fabulous for restaurant recommendations!

Stayed: June 2018
Thank J H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jess L, Hotel Manager at Mandarin Oriental, Singapore, responded to this reviewResponded 29 June 2018

Dear Mandarin Oriental Guest

It is most heartening to know that you enjoyed the breathtaking view of the Marina Bay from the floor-to-ceiling windows in our well-appointed room. We are also glad that you appreciated our legendary hospitality, which we are often known for. On your next return visit, our colleagues will be delighted to direct you to a comfortable seating area at the lobby.

My team and I look forward to welcoming you back.

Yours sincerely

Jess Lam

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Reviewed 27 June 2018

Our 2 nights stay was a wonderful experience. Hotel staff are delicated, thoughtful and professional, with excellent customer service. The food (at Melt, banquet and room service) was very delicious..

  • Stayed: June 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank AntoniaLow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jess L, Hotel Manager at Mandarin Oriental, Singapore, responded to this reviewResponded 29 June 2018

Dear Mandarin Oriental Guest

Thank you for the perfect score review. It bring us joy to know that our colleagues have contributed to making your stay a memorable one. Likewise, we are elated that the culinary excellence at all-day dining restaurant, Melt Café, have greatly impressed you.

All of us here look forward to welcoming you.

Yours sincerely

Jess Lam

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 June 2018 via mobile

MO in Singapore offers free broadcast for all World Cup matches at group level! Thumbs up for this arrangement. Booking through the corporate rate, I was allowed to check in and go straight to my room at 8:30am which was a big surprise!
However, there was lighting testing/rehearsal as early as 6am in the morning everyday for some kind of shows for the sea views room which is a bit annoying.
Lastly, there is no socket or USB by the bed!

Stayed: June 2018, travelled on business
Thank Kat S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jess L, Hotel Manager at Mandarin Oriental, Singapore, responded to this reviewResponded 27 June 2018

Dear Mandarin Oriental Guest

As we often believe that small touches can go a long way, we are delighted to know that you appreciated the early check in gesture and enjoyed watching the world cup matches in the comfort of your room. We do regret to hear about the discomfort caused by the National Day Parade rehearsals on the floating platform adjacent to the hotel. We seek your understanding that this is beyond our control, however we will endeavor to highlight your feedback to the relevant stakeholders to minimise similar inconveniences. Please also be advised that the installation work of USB plugs by the bedside is currently in progress.

We hope to welcome you back for another visit soon.

Yours sincerely

Jess Lam

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Reviewed 25 June 2018


Service, staff and accommodations were top notch. I would recommend this hotel to anyone. The location of the hotel is ideal for a base for touring. Many attractions within walking distance of the hotel.

Stayed: May 2018
Thank OURGANGGROUP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jess L, Hotel Manager at Mandarin Oriental, Singapore, responded to this reviewResponded 27 June 2018

Dear Mandarin Oriental Guest

Thank you for recommending our hotel to the online travel community. It certainly makes our day to know that you found the hotel’s prestigious address highly accessible to various attractions and entertainment venues. Your lavish praises will be shared with the team as I am sure it will be a great source of motivation for them to continuously delight and satisfy all our guests.

We look forward to welcoming you back for another amazing stay.

Yours sincerely

Jess Lam

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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