Excellent location right next to the party areas of Clarke Quay and restaurants of Boat Quay, right next to MRT station. Excellent and very efficient staff, efficient check in and check out, excellent service, excellent breakfast buffet, excellent pool.
Dear casper00700
Thank you for your wonderful review.
It is with delight to hear that your stay with us was a pleasant one and you had a great check-in and check-out experience and liked our central location, excellent team members, extensive buffet spread and resort-style pool.
We would love to welcome you back for another fantastic experience in the near future.
Warm regards, Rainer Tenius - General Manager
We stayed here for 3 nights while going to the Singapore GP and it was a very nice hotel just a few metres from all the bars and restaurants along the river at Clark Quay and Boat Quay.
We checked in on Friday evening, there is a huge reception with good wifi and a nice bar. We were given free upgrades from twin beds to twin doubles which was nice. The room was quiet, even when we slept till midday which was good for us with jetlag.
The bathroom was very nicely presented, although the water had a tendency to alternate from luke warm to nice and hot which was a little annoying.
I took advantage of the pool area on the last day with free towels and comfy seats, very handy in the middle of town.
One other thing that was really handy is that they provide free mobile data dongles which can provide wifi while you are out and about, great if your mobile company charges £5 per Meg.
All in all a good stay and I would go there again.
Dear SouthgateFamily
Thank you for sharing your review with us.
It is heartening to hear that your stay with us was a lovely one and you liked our room, bathroom, resort-style pool and central location.
We are happy to hear that our portable wireless hotspot enabled you to stay connected throughout your stay.
We look forward to welcoming you back for another memorable experience soon.
Warm regards, Rainer Tenius- General Manager
My wife and I have just returned from staying at the Swissotel Merchant Court as part of a trip to Singapore & Bali.
We used trip advisor lots beforehand to decide where to stay and so I felt it only right to help by giving our views here also.
To start with Singapore is fantastic, clean, safe and welcoming. The people are very friendly ( and helpful on the subway when you want to be sure you are traveling in the right direction - we had 3 people come up to us to offer to help ) however don’t go there and expect it to be cheap because it’s certainly not, particularly alcohol.
The hotel staff were friendly and efficient, we were there for an anniversary / birthday celebration trip and everyone we came into contact with knew about it, from check in staff to the porter and the house keeper who delivered the birthday cake.
The hotel is well located near Clarke Quay which is alive after dark and with plenty of bars and restaurants nearby and within walking distance ( or one subway station) to China town. Marina Bay Area is no more than 20 mins by train.
The hotel has a nice swimming pool and towels are available for all to use.
Whilst you are in Singapore you must visit the “Gardens by the Bay” and stay for the evening light show - it’s like being on the set of Avatar.
All in all a unique place to visit and worth the long flight and I would recommend this hotel based on our experience.
Dear Steve L
Thank you for celebrating your birthday with us and for taking the time to review our hotel.
It is our pleasure to hear that your experience was a pleasant one and our team members were able to impress you with their warm service and thoughtful gestures including delivering a birthday cake to your room.
It is also great to learn that you found our location ideal with easy access to Chinatown, Marina Bay and dining and entertainment hotspots at Clarke Quay.
We look forward to welcoming you back and delighting you with our true Swiss hospitality once again.
Warm regards, Rainer Tenius - General Manager
We only unfortunately only stayed one night but this hotel is definitely luxurious. We arrived at the hotel early to be told to come back at 3pm for check in when our room would be ready or we could pay $30.00 extra for an upgrade. We went out exploring and came back only to be told our room still wasn't ready. It still wasn't ready at 3.30 so were given an upgrade at no cost. The room itself was large and luxurious with all the amenities you would ever need. The staff are very professional and the location is perfect. Would like to stay there longer next time to enjoy the beautiful pool area.
Dear JenandbrianPerthWA,
Thank you for your kind review.
We are happy to hear you enjoyed all aspects of your stay, including the convenience of our location, the facilities, the guestroom and its amenities, and the warm care and service from our team members.
We hope to have the opportunity to welcome you back for another lovely experience the next time you visit Singapore.
Warm Regards, Rainer Tenius - General Manager
EMC Molly delivered exceptional service, made our stay even better.
Would definitely recommend - safe and secure
Good location - easy to get to places in Singapore
The cooked breakfast was nice - lots of options
Dear cameronmtravellor,
Thank you for sharing your review.
Security is a very highly-regarded aspect in our hotel, and we are happy to hear that we have assisted in creating a safe environment for you. We are also heartened to learn that you were happy with our location, the comforts of the guestroom, the breakfast selection, and the warm service delivery from our colleague, Molly.
We look forward to delighting you with our fine Swiss hospitality again soon.
Warm Regards, Rainer Tenius – General Manager
