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Susie702020

Fantastic location and lovely room

5.0 of 5 bubblesReviewed 11 Mar 2020
Great location with the MRT station opposite and riverfront at the door. Lovely to have a low rise hotel with balcony and opening windows. We stayed in a Swiss Select Clarke Quay room and it was great with a view over the pool and Clarke Quay waterfront. Staff were friendly, breakfast was excellent.
Would definitely stay next time we are in Singapore.
Date of stay: February 2020
Review collected in partnership with swissotel.com
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swissotelmc, General Manager at Paradox Singapore Merchant Court, responded to this review
Responded 12 Mar 2020
Dear Susie702020,

Thank you for taking the time to share your wonderful review with us.

We are heartened to learn that you had a memorable stay at Swissôtel Merchant Court, Singapore as our team members take great pride in delivering service from the heart. It is also a joy to learn that you liked our spacious, pool view guest room and the central location of our hotel in Clarke Quay, offering convenient connections to attractions and places of interest across Singapore.

We look forward to welcoming you back once again for an even more delightful experience.

Warm regards, Rainer Tenius – General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed 10 March 2020 via mobile

had my spa massage done by Stella and i dont usually fall asleep during massage. but with her, surprisingly i did. it was comfortable and i enjoyed myself thoroughly. felt rejuvenated and fresh after that massage session.

Date of stay: March 2020
Trip type: Travelled solo
2  Thank divahyn
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
swissotelmc, General Manager at Paradox Singapore Merchant Court, responded to this reviewResponded 12 March 2020

Dear divahyn,

Thank you for taking the time to share your review with us.

We are heartened to learn that you had a memorable experience at Swissôtel Merchant Court, Singapore as our team members take great pride in delivering service from the heart.

We look forward to welcoming you back once again for another enjoyable experience.

Warm regards, Rainer Tenius – General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 March 2020

The Swissotel Merchant Court is a great place to stay in Singapore. The buffet breakfast is one of the best I have seen anywhere and it is a 'must try.' The MRT is across the road and there is also a food court there if you require anything to eat between the buffet breakfast and dinner. A short walk across the bridge and you are in the heart of Clarke Quay where you can find more food and entertainment at night. China town is also an easy walk from the hotel if you decide to walk rather than use the MRT. Money changers are open in Chinatown, day or night, and opposite the Swissotel Merchant Court only at night. The Swissotel is very clean and comfortable and the staff are friendly and helpful. There is a 24hr gym in the hotel and a 25m pool for adults, a wading pool for tiny tots and a spa. We are staying there again later this year.

Date of stay: November 2019
2  Thank snoopy808
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
swissotelmc, General Manager at Paradox Singapore Merchant Court, responded to this reviewResponded 12 March 2020

Dear snoopy808,

Thank you for taking the time to share this wonderful review.

Our team is truly touched by your appreciation for our dedication to creating a welcoming and comfortable ambience at the hotel, and to deliver a memorable stay experience for all our guests. We are also glad to learn you found our central location at Clarke Quay convenient for your daily activities, our delicious buffet breakfast as well as our well-appointed and expertly cleaned guest room.

We are delighted that you had a wonderful stay and look forward to welcoming you back for another amazing experience soon.

Warm regards, Rainer Tenius - General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 March 2020 via mobile

I would like to compliment your staff at Ellenborough Market Cafe. They’re Ellie Kim & Jia Row at our service. Both of them were really approachable & prompt in clearing our plates at our section. It was a pleasure & I hope to meet them again. Good job! :)

Date of stay: March 2020
Trip type: Travelled with family
2  Thank ningderellaa
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
swissotelmc, General Manager at Paradox Singapore Merchant Court, responded to this reviewResponded 12 March 2020

Dear ningderellaz,

Thank you for taking the time to share your review with us.

We are most pleased to have shared the best of our professional Swiss hospitality with you. Your kind words and recognition of our team members' dedicated efforts will motivate us to do even better to exceed the expectations of our guests.

We look forward to welcoming you back once again for another enjoyable experience.

Warm regards, Rainer Tenius – General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 March 2020

Keep prices down and continue improve quality. Invest in better TV. Late check out should be flexible and very much less expensive. Avalability of meeting rom a question. The breakfast must be skift and continue the high quality.

Date of stay: March 2020
Trip type: Travelled on business
Review collected in partnership with swissotel.com
2  Thank taannestad
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
swissotelmc, General Manager at Paradox Singapore Merchant Court, responded to this reviewResponded 12 March 2020

Dear taannestad,

Thank you for taking the time to share your review.

We appreciate your feedback as it is only with constructive comments that we can enhance the overall experience for our valued guests.

We are happy you found your stay worthwhile, and it would be a great pleasure to welcome you back for another stay in the near future.

Warm regards, Rainer Tenius - General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 March 2020

After checkout and arrived home, had an email from some night manager charging me SGD $190 for smoking in the room. I stayed there for 7 nights and nothing was raised, despite the fact I don't smoke anyway. Attempts to contact hotel resulted in no replies. With an attitude like that, the hotel does not deserve any more booking. From anyone. Have already fed this back to my company for review of corporate hotels.

Date of stay: October 2019
Trip type: Travelled on business
Review collected in partnership with swissotel.com
5  Thank hqn0000
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
swissotelmc, General Manager at Paradox Singapore Merchant Court, responded to this reviewResponded 18 March 2020

Dear hqn0000,

Thank you for taking the time to review our property.

We value your feedback as it is only with constructive comments that we can improve our service quality and enhance the overall experience for our guests.

Please note that we are a 100% smoke-free Hotel and our room attendant has detected cigarette smoke smell and the cigarette pack after you have checked out. A cleaning fee per incident will be charged if guests are found to be smoking in the rooms.

We hope to have the opportunity to welcome you back for a better experience in the near future.

Warm regards, Rainer Tenius - General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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