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“Lovely Room”
Review of Fairmont Singapore

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Fairmont Singapore
Ranked #19 of 319 Hotels in Singapore
Certificate of Excellence
Reviewed 19 March 2017

Recently stayed at the newly refurbished North Wing rooms. The renovated rooms were nice and clean. The staffs overall were friendly. All good except the room that I stayed sometimes gives an unpleasant sewage smell. Very mild but a whiff every now and then when one is in the toilet and it's just me but I didn't particularly like my check in experience because the person seemed 'pretentiously' friendly. Would have rather liked a quiet no conversation check in.
Otherwise all were be perfect.

  • Stayed: March 2017, travelled with family
    • Value
    • Sleep Quality
    • Service
4  Thank Casil5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RC-Hotels-Pte-Ltd, Hotel Manager at Fairmont Singapore, responded to this reviewResponded 21 March 2017

Dear Casil5,

Thank you for choosing the Fairmont Singapore!

We are delighted to read that the majority of your stay with us was pleasant and memorable!

With regard to your feedback on our bathroom and check-in services, please rest assured that we will review these with our Engineering and Front Office teams for improvement.

We greatly appreciate your constructive feedback and look forward to welcoming you back soon.

Warm regards,
Jacqueline Poey
Hotel Manager

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Reviewed 19 March 2017 via mobile

Anything to say except excellent service! During my stay there sadly my wife got badly sick and she vomited in the room. They were extremly prompt to clean and assist us in our trouble. Thank you really for your help!

Stayed: March 2017, travelled as a couple
7  Thank Damien-frize
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RC-Hotels-Pte-Ltd, Hotel Manager at Fairmont Singapore, responded to this reviewResponded 21 March 2017

Dear Damien-frize,

Thank you for this positive feedback of your recent staycation at the Fairmont Singapore!

We are delighted to read how our team was able to ensure your stay with us was as comfortable and hassle-free as possible. We appreciate your recognition of the care and professionalism we provide for all our guests.

Thank you again for sharing this review and we look forward to welcoming you and your wife back, healthy and well-rested!

Warm regards,
Jacqueline Poey
Hotel Manager

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Reviewed 18 March 2017

I spent three nights at the Fairmont while travelling on business. The service from start to finish was excellent, the staff always friendly and going out of their way to help. Spacious room and bathroom both well-equipped. Really enjoyed having breakfast by the pool each morning - huge choice of food on offer and great opportunity to try dishes from India and China as well as standard Western fayre. Location of the hotel very convenient. All in all, an excellent hotel.

  • Stayed: February 2017, travelled on business
    • Location
    • Rooms
    • Service
8  Thank Maryann B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RC-Hotels-Pte-Ltd, Hotel Manager at Fairmont Singapore, responded to this reviewResponded 20 March 2017

Dear Maryann B,

Thank you for staying with us at the Fairmont Singapore!

We are happy to read that you were well looked after by our teams from the moment you arrived and all throughout your time with us!

All of us here are appreciative of your kind words and look forward to seeing you soon!

Warm regards,
Jacqueline Poey
Hotel Manager

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Reviewed 18 March 2017

Stayed for three nights prior to cruise
Great hotel
Very good location beside Raffle city
Staff most friendly and helpful
The concierge desk were amazing especially Fransen who went out of his way to make our visit to Singapore memorable

  • Stayed: February 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
7  Thank 876anon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RC-Hotels-Pte-Ltd, Hotel Manager at Fairmont Singapore, responded to this reviewResponded 20 March 2017

Dear 876anon,

Thank you for sharing your review!

We are happy to read about your great stay with us at the Fairmont Singapore!

We are also proud of the effort our Concierge team has put in into creating an amazing experience for you and will take this opportunity to share your compliments with our colleague, Fansen.

Do keep us in mind when you are planning your next visit to Singapore and we look forward to extending our Fairmont brand of hospitality to you again!

Warm regards,
Jacqueline Poey
Hotel Manager

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Reviewed 16 March 2017

We stayed here for four nights to see the sights of Singapore before heading off on a cruise to Thailand. We had a signature executive room which gave us more space and access to the executive lounge for complimentary drinks and appetisers in the evening. Breakfast was included. The clients were a mixture of business users and holidaymakers. The only minor note was that I thought the room furnishings were a little tired, with a few marks on the "long stool" at the end of the bed catching my eye.

The staff couldn't have been more helpful, and I'd like to give a special mention to Hazel in reservations who managed to organise an extension to our stay at a couple of days notice with no fuss when both the web site and the telephone booking service told us that the hotel was totally full and there were no rooms available at all! Thanks Hazel!

The lounge was excellent and the complimentary Moet especially welcome after a hard day sightseeing. They were very prompt and generous with the refills too! The "appetisers" were quite substantial with a choice of more than half a dozen savoury items (including mini pies, satays, salad, an Asian speciality, etc.) and at least three nicely presented dessert items plus cheese if you wanted it. As planned, we never had dinner out during our stay, as we could not have done it justice. Importantly, too, it was generally not overcrowded. We had to share a table one night but, mostly, we could pick from a range of seating.

We had complimentary breakfast at the poolside restaurant every day, so we could sit outside. The choice and quality was excellent and although we are quite picky, we couldn't fault it in any way.

The hotel is in an excellent location, opposite Raffles and within walking distance of Marina Bay. There's a shopping mall (Raffles City) immediately below and it is handy for two or three of the hop on, hop off bus tour routes.

We'd have no hesitation in recommending this hotel to our friends or family if they were visiting Singapore. Indeed, we booked it on a recommendation from one of our friends who'd visited the year before.

Room Tip: Executive rooms are good value if you use the lounge in the evenings.
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  • Stayed: February 2017, travelled as a couple
    • Value
    • Location
    • Service
6  Thank island_timers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RC-Hotels-Pte-Ltd, Hotel Manager at Fairmont Singapore, responded to this reviewResponded 17 March 2017

Dear island_timers,

Thank you for taking the time to detail your recent stay experience with us!

We are pleased that you enjoyed the various aspects of the Fairmont Singapore and were well-looked after by our Reservations colleague, Hazel. I will certainly take this opportunity to share your kind words with her!

We truly appreciate your kind recommendation of our hotel and look forward to extending our warm hospitality to you again!

Warm regards,
Jacqueline Poey
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Fairmont Singapore

Address: 80 Bras Basah Rd, Singapore 189560, Singapore
Phone Number:
Region: Singapore > Singapore
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotel in Singapore
#8 Spa Hotel in Singapore
#13 Romantic Hotel in Singapore
#14 Business Hotel in Singapore
#19 Luxury Hotel in Singapore
Price Range: $274 - $575 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Fairmont Singapore 5*
Number of rooms: 769
Official Description (provided by the hotel):
The Fairmont Singapore hotel is ideally situated at the crossroads of Singapore's business, cultural, entertainment and shopping districts. It offers 769 luxurious guestrooms and suites, a collection of 16 distinctive restaurants and bars and 70,000 square feet of prime meeting space - all supported by our Singapore hotel's award-winning service teams.In addition, guests of Fairmont Singapore have access to the Willow Stream Spa, one of the largest spa facilities in Asia, offering the best in spa and fitness services. ... more   less 
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Also Known As:
Fairmont Singapore Hotel Singapore
Raffles Plaza Singapore
Singapore Fairmont

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