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12 - 17 of 1,765 reviews
Reviewed 18 May 2020

So we originally booked for a deluxe queen bed with balcony. A few days before we arrived I had an email from the property confirming my booking which then said the room we had was an executive club with queen bed, so we thought we could have maybe been upgraded. Once we got to the room it was the original room we booked (oh well) but we noticed it looked different to what we expected. There was a double bed and a single bed (for 2 people that booked a queen that seems excessive and the picture on the website has a double bed plus sofa, plus it states there is a seating area on said website) plus the balcony door was locked (why book for a balcony if you can't use it??). So we went downstairs to ask why there wasn't the double bed with the sofa like in the pictures especially as we would like to sit in our room as it's just the two of us. The person at reception said those rooms were only left on the smoking floors so we had to deal with the "upgrade" of an extra bed they gave us (sorry but an extra bed when there is only 2 of you instead of a sofa is not an upgrade) or deal with a smelly room. I then asked why we got a confirmation email of the executive room and they said there was an error in the system that sent the emails, but I asked why they didn't point that out when I checked in or why they didn't send another email to those affected with the wrong email and they shrugged / offered no explanation and made me forward the email that was sent to me to one of the managers that never even came out to talk to us or remedy the situation. We then asked to have the balcony door open as we paid extra for this for which they asked us to sign a waiver form for, which I also asked why this wasn't pointed out at check in. In all of this, not once did either of the receptionists apologize or seem to care. Upon returning to the room there was also no soap to wash your hands with (even more wasting time calling up housekeeping) and only one bathrobe but 3 bed spaces?! Needless to say we will definitely never stay here again, from the room quality to most importantly the lack of customer service.

Room tip: Stay somewhere else
Date of stay: October 2019
    • Location
    • Sleep Quality
    • Service
2  Thank Grace J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest_Relations_CKS, Public Relations Manager at Copthorne King's Hotel Singapore on Havelock Road, responded to this reviewResponded 21 May 2020

Dear Grace J,

Greetings from Copthorne King's Hotel Singapore!

Thank you for taking the time to share your experience with us. We regret to know that your experience did not fully meet your expectations.

Please accept our sincere apologies for not delivering up to the expected and we sincerely hope that your recent experience will not deter you from allowing us to make amends. We have contacted you separately, and sincerely hope to be given another opportunity redeem ourselves in the near future.

Meanwhile we wish you a pleasant day ahead!

Regards,
Guest Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 May 2020

You get a good vibe from this hotel, as soon as you arrive the staff are helpful and friendly. We arrived early and were prepared to leave our bags and have to return to check in later, however, we were thrilled to find out the room was ready and we could go straight up. After two flights from England we were over the moon to hear this. We’d paid for an upgrade to a balcony room, which was great, only the balconies are very small meaning you are unable to sit out on them. If the doors opened inward it would leave a lot more room to be able to access the balcony.
The room was clean and comfortable, it had plenty of light and felt open and airy. We immediately put the kettle on and had a tea (all provided by the hotel) and got to grips with the room, discovering all it had to offer.
We had breakfast included in our stay which was delightful. There was a great choice of all breakfast items, Eastern and Western, making the morning meal a process of great discovery. The pancake machine was delicious and I had the chocolate cereal each day (still miss that cereal!), it really had everything you could want.
We found the staff amiable and only had one issue (we paid for late check out which was advertised in the room literature as 6pm but on the reception desk it was 5pm. The stated time of 6pm was given to us though after some quibble), the issue was rectified quickly though.
The pool facilities were great for a night time dip and the laundry facilities were a life saver. It’s great to have the option of the hotel cleaning your clothes for you or the access to do it yourselves.
There is a petrol station located a few doors down from the hotel, which is a really handy place to pick up milk and snacks. There is a fridge in the room to store milk should you need to.
All in all a very decent hotel, great location and easy to get to. It was lovely and quiet too! We would certainly recommend the hotel and would definitely stay their again. We stayed for 4 nights in total which was great.

Room tip: Get a balcony room.
Date of stay: January 2020
    • Rooms
    • Cleanliness
    • Service
2  Thank KJJ1901
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CKSGuestRelations, Guest Relations Manager at Copthorne King's Hotel Singapore on Havelock Road, responded to this reviewResponded 11 May 2020

Dear KJJ1901,

Greetings from Copthorne King's Hotel Singapore!

Thank you for taking the time to share your experience with us. We are definitely thrilled to know that you have enjoyed your stay with us overall. We hope to have the pleasure of welcoming you back in the near future!

Warmest Regards,
Gadaffi
Guest Relations CKS

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 April 2020

It's a quiet Hotel in the City of Singapore. Everything is in a short way by foot, no car is needed. Friendly staff, swimming pool and fitness is exellent, good place for a one week stay in Singapore.
Exellent food in the restaurant for breakfast or dinner.

Date of stay: March 2020
Review collected in partnership with this hotel
2  Thank udittm322006
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CKSGuestRelations, Guest Relations Manager at Copthorne King's Hotel Singapore on Havelock Road, responded to this reviewResponded 20 April 2020

Dear udittm322006,

Greetings from Copthorne King's Hotel Singapore!

Thank you for taking the time to share your experience with us. We are definitely thrilled to know that you have enjoyed your stay with us overall. We hope to have the pleasure of welcoming you back in the near future!

Warmest Regards,
Guest Relations CKS

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 April 2020

I stayed here during my Stay-Home-Notice period, the best part about this hotel is that it had a balcony and excellent wifi in the room i was assigned to. The hotel service was decent, friendly staffs, comfy beds, enough space in superior rooms and good water pressure for bath or shower. Cons would be the TV to be honest. I heard it is well located in Clarke Quay which is good for parties.

Room tip: Balcony was a lifesaver
Date of stay: April 2020
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank natc729
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CKSGuestRelations, Guest Relations Manager at Copthorne King's Hotel Singapore on Havelock Road, responded to this reviewResponded 20 April 2020

Dear natc729,

Greetings from Copthorne King's Hotel Singapore!

Thank you for taking the time to share your experience with us. We are definitely thrilled to know that you have enjoyed your stay with us overall. We hope to have the pleasure of welcoming you back in the near future!

Warmest Regards,
Guest Relations CKS

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 March 2020

We stayed for two nights in the Copthorne Kings Hotel and were very impressed indeed. The service is excellent and there is nothing that seems too much trouble. The room was spacious and well appointed. If there had to be any criticism, it would be that the breakfast is somewhat lacking. The area is very dark and dingy, and the choice of food not very inspiring at all. The automatic omelette maker has to be seen to be believed. This however would not stop me from staying here again as the welcome from the staff was exemplary.

Date of stay: February 2020
    • Value
    • Rooms
    • Service
2  Thank Chrissybubs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CKSGuestRelations, Guest Relations Manager at Copthorne King's Hotel Singapore on Havelock Road, responded to this reviewResponded 2 April 2020

Dear Chrissybubs,

Greetings from Copthorne King's Hotel Singapore!

Thank you for taking the time to share your experience with us. We are definitely thrilled to know that you have enjoyed your stay with us overall. We hope to have the pleasure of welcoming you back in the near future!

Warmest Regards,
Guest Relations CKS

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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