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101 - 106 of 5,132 reviews
Reviewed 9 August 2022

Arriving at check in, looks so grand,but will say executive club room, disappointed, yes very large ,but shower leaked onto carpet so it was wet near door,house keeping needs a bit of a shake up as the room very dusty and needs a good clean.
Club lounge was excellent Shirley,Jennifer and Kenneth were great ,could not do more for you,
Our overall stay was good.

Date of stay: August 2022
    • Sleep Quality
    • Cleanliness
    • Service
Thank DEBRAB912
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Edeline Tiong, Guest Services / Front Office at Grand Copthorne Waterfront, responded to this reviewResponded 18 August 2022

Thank you for your feedback and for acknowledging the good service provided by the club team.

The team at Grand Copthorne Waterfront

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 August 2022 via mobile

Disappointed this stay.
Have previously stayed in a club room, so expectations may have been too high, as we just had a superior room this stay.
The main disappointment was the cleanliness. I don’t usually check detail but I lost the back off my earring and while searching the floor was not impressed with the amount of fluff and dirt.
The staff were all helpful but I wouldn’t say outstanding, I found the breakfast items to be on the cold side, and with only 1 chef on the egg station it was easier to avoid the line.
I must commend assistance with late departure. It was great to store luggage and be able to use the pool facilities to shower before our flight, Thankyou.
If I was to stay again, I would go for a club room as we had wonderful service last time.

Date of stay: July 2022
Trip type: Travelled with friends
Thank Wanderer20045154448
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Edeline Tiong, Guest Services / Front Office at Grand Copthorne Waterfront, responded to this reviewResponded 17 August 2022

We are disappointed to hear that your recent stay was not up to expectations and we are sorry for any inconvenience this may have caused you. Your feedback will be shared with the respective teams so that we can do better. We hope to have the opportunity to welcome you back.


Grand Copthorne Waterfront Team

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Reviewed 8 August 2022

Excellent service from the staff and met all the requirements we required as we are with our newborn. Clean clean and with great amenities. Close to shops, restaurant and bar. Fantastic Singapore river view

Date of stay: August 2022
Trip type: Travelled with family
Thank BenjaminCSC
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Edeline Tiong, Guest Services / Front Office at Grand Copthorne Waterfront, responded to this reviewResponded 12 August 2022

Thanks for staying with us. We are glad to learn that we have met your expectations thus far.

Thanks once again and we hope to welcome you back again soon.

Grand Copthorne Waterfront Team

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Reviewed 7 August 2022 via mobile

Excellent accommodation! We have stayed in an executive suite and the room was amazing and very confortable. We would like to highlight the very good attention received by Shirley, Alex and Jennifer. If we come back to Singapore, this will be our hotel without any doubt.
You make us have such as great experience!
Room 2917

Date of stay: August 2022
Trip type: Travelled as a couple
Thank tmarin90
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Edeline Tiong, Guest Services / Front Office at Grand Copthorne Waterfront, responded to this reviewResponded 12 August 2022

Thank you for recognising our colleagues mentioned in your review and your kind words of appreciation have been conveyed to them. We cannot wait to welcome you back soon.

Grand Copthorne Waterfront Team

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Reviewed 7 August 2022 via mobile

The Executive lounge staffs Shirley and Kenneth are really awesome, they really make you feel like at home.

The cocktail serves appetisers and desserts that were worthy of Master Chefs standard.

The lounge was located at level 29, it has a very good scenery of the Singapore River.

Date of stay: August 2022
Trip type: Travelled as a couple
Thank yonglh72
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Edeline Tiong, Guest Services / Front Office at Grand Copthorne Waterfront, responded to this reviewResponded 12 August 2022

Thank you for complimenting the service provided by our Club Lounge team. We look forward to welcoming you back soon.

Grand Copthorne Waterfront Team

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