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Reviews (1,949)
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All reviewsbusiness hotelbusiness districtanson roadm clubtanjong pagarbusiness tripcbd areamrt stationcheck in processwalking distanceraffles placehotel is locateddeluxe roomsentosa islandcomfortable stayan upgradebuffet breakfast
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Reviewed 27 March 2017

On arrival & check in:
We arrived at the hotel via taxi & the concierge quickly offloaded our luggage and took care of it until we checked into our rooms. Check in process was very quick with no queue. Check in staff were friendly and explained everything clearly. The hotel decor is very slightly dated but clean throughout and lots of space to walk around (it never felt crowded). Within 5 mins of arriving into our hotel room, our luggage arrived - quick service which was well received as after a long flight the first thing you want to do is to refresh.

Location:
The hotel is located towards the south end of Singapore and only 20mins taxi ride from the airport. Taxi fare came to SGD25 inc surcharges. China town & the Maxwell hawker centre was within 15mins walk away so super convenient. Lots of other cafes, pharmacies, 7-11 and plenty of restaurants (including a 24hour McD) within 5mins walk. Bus stop was also just outside which takes you directly to/fro Raffles Place (5mins) & orchard road (20mins). The closest MRT was Tanjong Pagar and within the station exit signs, they do mention the hotel so it is easy to find although the hotel is roughly 15mins walk away from the closest MRT exit. For those traveling to SG for the first time (like us), you can pick up a EZlink card from any 7-11 and it comes with SG5 preloaded on the card. Using the EZlink card made traveling around super cheap and convenient. Although not very much but it is slightly cheaper to travel via EZlink then the paper tickets that you can purchase from the ticket machines inside the station.

Room & bathroom:
The room is a very good size and had the view of the harbour(?) but nothing that was incredible.. Not that this bothered us much as we were out and about most of the day. Large comfortable king size bed with a selection of pillows to choose from within the "pillow menu". The luggage rack was big enough to fit our 2 large suitcases which is quite rare to find plus a large 3-door floor to ceiling wardrobe. Bathroom had a bathtub & walk in shower (but not rain shower). One strange thing I noted was the bathroom lights would flicker a little. A full length mirror at the back of the bathroom door. 32" inch TV had a selection of channels of different languages including English, Chinese, Japanese & Korean. The usual amenities provided (shampoo, conditioner, body lotion, shower gel, tooth brush), also an iron & ironing board within the wardrobe so no need to call house keeping to provide this.

Facilities:
The main facilities, such as the gym, spa & outdoor pool, are on floor 11 of the hotel however when we visited this floor to check it out, it was completely empty. There was one lady who seemed to man the spa but did not speak English. The gym was quite dated & small and didn't seem to have been used by anyone for a while. There was no one at the pool, not even any staff so that was bizarre. But we did notice a few washing machines and driers which seemed to be for guests to use if they purchase the token (although not sure where you can purchase these tokens as no instructions found).

Overall:
A comfortable few days stay for us with ample space in the rooms. It's quite obvious that the hotel is more for people who are out and about in Singapore rather than someone who likes to stay within the hotel to use its facilities. This was perfectly fine for our trip & exactly what we needed so a good stay. Some tiny improvement points although nothing that affected our stay. Would recommend to friend and family to stay here on the basis of comfort, practicality, location and well priced.

  • Stayed: March 2017, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank klkh1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MHotel_Marcom_Mgr, Manager at M Hotel Singapore, responded to this reviewResponded 29 March 2017

Dear klkh1,

Thank you for your detailed and comprehensive feedback. We are particularly keen to receive feedback as this will continue to improve our guest's service experience.

As a lover of traveling, thank you for appreciating the in-house laundry service we had provided as we hope to make your stay an easy one. Noted in your comments on the signage and we will look into it,

We look forward to welcoming you back soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 March 2017 via mobile

I like M hotel bcos of the location and the buffet got a lots of varieties. Staff are very friendly and helpful. Will definately visit again with my friends. And also recommend it to my overseas friends.

Stayed: March 2017, travelled with friends
Thank Doreen O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MHotel_Marcom_Mgr, Manager at M Hotel Singapore, responded to this reviewResponded 23 March 2017

Dear Doreen O,

Thank you for taking time to share your experience with us. We are humbled by your positive comments especially on our staff and overall guest experience. Once again, thank you for keeping us in mind and we will continue to strive to provide all guests the best possible experience. We look forward to welcoming you back again soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 March 2017

Very friendly front desk staff, cheerful, all smiles and always helpful.
Hassle free check in process
Good location, easy access to public transport, offices, many choices and variety of eating places

  • Stayed: March 2017, travelled on business
    • Service
Thank EasyFong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MHotel_Marcom_Mgr, Manager at M Hotel Singapore, responded to this reviewResponded 23 March 2017

Dear EasyFong,

Thank you for taking time to share your experience with us. We are humbled by your positive comments, especially on our guests experience. There's a lot to look at around our neighbourhood and we will continue to strive to provide all guests the best possible experience. We look forward to welcoming you back again soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 March 2017 via mobile

Nice location n good servuce from the staff. Will recommend my overseas friemd to stay when they here to tour. Nice environment to relax when we can enjoy tour in Singapore. Reason price n convenient location to travel thru n fro.

Orange

Stayed: March 2017, travelled as a couple
Thank orangetst
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MHotel_Marcom_Mgr, Manager at M Hotel Singapore, responded to this reviewResponded 23 March 2017

Dear orangetst,

Thank you for your feedback and it's so good to hear such positive comments. We will definitely work hard to up keep what we have been doing. Looking forward to welcoming you back soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 March 2017

great location attentive staff good breakfast buffet close to train large room free idd calls from mobile to many countries watch out for the fixed phones in room they bite' highly recommended

Lucas Waite
aust

Stayed: March 2017, travelled with family
Review collected in partnership with this hotel
Thank Luke W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MHotel_Marcom_Mgr, Manager at M Hotel Singapore, responded to this reviewResponded 20 March 2017

Dear Luke W,

Thank you for taking time to share your experience with us. We are humbled by your positive comments especially on our overall hotel and guests' experience. This motivates us to continue striving to provide all guests the best possible experience. We look forward to welcoming you back again soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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