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“Pre cruise stay” 5 of 5 bubbles
Review of Shangri-La Hotel, Singapore

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Shangri-La Hotel, Singapore
Ranked #9 of 309 Hotels in Singapore
Certificate of Excellence
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Pre cruise stay”
5 of 5 bubbles Reviewed 5 days ago NEW via mobile

Stayed for two nights before taking cruise out of Singapore. Lovely hotel beautifully Appointed, good sized rooms with every amenity. Ideal hotel would heartily recommend Orchard road ideal location. Breakfast rather expensive, but it is Singapore!

Stayed March 2017, travelled as a couple
Helpful?
2 Thank Judy J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review, 4 days ago
Dear Judy J,

Thank you for taking the time to share this positive review with us. We are glad to hear you enjoyed your stay and appreciate your compliments about our rooms and location. We look forward to welcoming you back again soon.

Best regards,
Reto Klauser
Vice President and General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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4,477 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (967)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
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  • Indonesian first
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English first
Minneapolis
Level Contributor
112 reviews
79 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
5 of 5 bubbles Reviewed 5 days ago NEW via mobile

We thoroughly enjoyed our stay at the Shangri-La. great room, friendly staff, fabulous breakfast, beautiful grounds and just a five minute walk to the famous Orchard Road shopping Mecca.
Strongly recommend.

Stayed February 2017, travelled with friends
Helpful?
1 Thank SandstoneSprings
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review, 4 days ago
Dear SandstoneSprings,
Thank you for the kind recommendation, we are delighted that you enjoyed our hotel gardens and rooms, and we look forward to welcoming you back again soon.

Best regards,
Reto Klauser
Vice President and General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pontefract
Level Contributor
45 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
5 of 5 bubbles Reviewed 6 days ago NEW

We stayed in the Orchard Road Shangri La for two nights 25th and 26th of February and just wish it could have been longer.
The hotel is superb. The reception staff are welcoming and efficient and the general ambiance on arrival is first class.
The hotel is set in well kept tropical gardens situated around a large swimming pool. There are lots of loungers and chairs around in the sun and shade for you to enjoy a cool drink and take in the atmosphere. The whole hotel is immaculately clean and staff are always available for anything you need.
The buffet restaurant serves a bewildering range of different foods and is always busy (a sign of a good restaurant), Breakfast has Chinese, Japanese, English, American, Indian and local Singapore dishes and all look delicious. We had dinner outside in the Garden Restaurant by the pool side and it was excellent.
Our suite on the 17th floor was superb and the staff delivered cake and flowers for our wedding anniversary. Lovely touch.
The hotel is well situated ten minutes stroll from the top of Orchard Road and miles of high end shopping an a short taxi ride from the botanical gardens with the world famous orchid gardens.
I would recommend the Shangri La for anyone wanting five star accommodation at sensible prices.

Room Tip: The suites on the 17th floor are excellent.and very quiet even though some renovations are being car...
See more room tips
  • Stayed February 2017, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank YorkiePontefract
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review, 6 days ago
Dear YorkiePontefract,

Belated congratulations on your wedding anniversary, we are delighted to have been a part of this memorable occasion. Thank you for taking the time to share this positive review with us, we appreciate your kind compliments about our hotel and associates, and we look forward to welcoming you back again soon.

Best regards,
Reto Klauser
Vice President and General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nottingham, United Kingdom
Level Contributor
21 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 1 week ago NEW via mobile

This hotel is the ultimate in comfort,taste,service and quality.
All the staff,irrespective of their role ,are exceptionally polite and attentive.Always smiling and respectful.
The rooms are tastefully decorated,well equipped and comfortable.There was a Nespresso machine and impressive range of toiletries .Free wi-go.Multi language television channels.
The pool side loungers have nice thick pads and the pool the large with good depth.There is a separate children's splash pool.

Stayed November 2016, travelled as a couple
Helpful?
2 Thank Barry S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review, 6 days ago
Dear Barry S,

Thank you for your kind compliments about our hotel and associates. We are delighted that you enjoyed your stay with us and look forward to welcoming you back again soon.

Best regards,
Reto Klauser
Vice President and General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
35 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
5 of 5 bubbles Reviewed 1 week ago via mobile

We recently spent 4 nights at the Valley Wing - our third stay at the Shangri-La Singapore.

Fantastic breakfast each morning in the Summit Room, champagne and canapés in the afternoon and evening, matched with stunning rooms - the Valley Wing has it all.

As other reviews have stated, the fitness centre is one of the best hotel based facilities I have come across - the gym is huge with every piece of equipment you could possibly hope for.

But what makes the Valley Wing so special is the staff - they truly are an asset to the hotel.

We will definitely be back.

Just a couple of minor points for improvement:

1. Before our arrival we received an email from the Valley Wing asking us if we had any special requests for our stay. We replied requesting a room on a high floor away from the lifts. On arrival at 11.30pm we were shown to our room on the lowest floor right next to the lifts! We were too tired to complain but it was a little frustrating when you know that people are being upgraded to the Valley Wing at no cost during the Tower Wing renovations.

2. On our last night we decided to have room service and watch a film. We ordered some food and called reception for the DVD list. An hour later our food arrived (with the wrong wine), two hours later (after we had eaten and found a film on the TV) the DVD list arrived - we were just about to go to sleep. I am not sure what happened that evening but things seemed very disorganised.

Stayed March 2017, travelled as a couple
Helpful?
2 Thank LittleLiability
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review, 1 week ago
Dear LittleLiability,

Thank you for choosing to stay with us once again, we are glad to hear that you continue to enjoy the Shangri-La experience, and appreciate your compliments about the Valley Wing.

We are very sorry for the shortfalls in service that you experienced in terms of your rooms preference and the in-room service. Please be assured that we have shared your feedback with our team who continually review our processes and service standards to ensure that our guests enjoy seamless and positive hotel experience.

We appreciate your time in sharing this review, and we look forward to welcoming you back the next time that you are in Singapore.

Best regards,
Reto Klauser
Vice President and General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Shangri-La Hotel, Singapore

Property: Shangri-La Hotel, Singapore
Address: 22 Orange Grove Rd | Orchard Road, Singapore 258350, Singapore
Region: Singapore > Singapore
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Singapore
#3 Romantic Hotel in Singapore
#4 Spa Hotel in Singapore
#6 Business Hotel in Singapore
#9 Luxury Hotel in Singapore
Price range (per night): $414 - $674
Hotel Class:5 star — Shangri-La Hotel, Singapore 5*
Number of rooms: 747
Official Description (provided by the hotel):
Consistently ranked as one of the top luxury hotels in Asia and the world, Shangri-La Hotel, Singapore is where the legendary hospitality of Shangri-La first began. The hotel, which sits amidst 15 acres of luxuriant gardens, is a short stroll from the main entertainment and shopping belt of Orchard Road. This luxury hotel in Singapore comprises 747 luxury guestrooms and suites in three distinctive wings: the contemporary Tower Wing, the nature-inspired Garden Wing and the exclusive Valley Wing. There are also 15 acres of landscaped gardens, home to numerous plants and flower species, as well as a large school of luminous red and gold Japanese Koi residing in ponds filled by tumbling waterfalls. A wide range of recreational facilities is available at the hotel, including Singapore’s first CHI, The Spa at Shangri- La, 24-hour gym, a Jacuzzi, a sauna and steam room. Guests have the option of a game of tennis or having a swim in the freeform pool. The hotel houses several dining outlets for great culinary experiences. From international favourites at The Line to the best of authentic Cantonese delicacies at Shang Palace, guests will enjoy excellent meals and ever-attentive service. The Waterfall offers authentic and unique Southern Italian cuisine that combines the freshest seafood, handmade pastas and heirloom recipes from Chef de Cuisine Marco De Vincentis. Within the eclectic colonial interiors of the restaurant lies a treasure trove of fresh seasonal produce. All guests will have access to the peaceful gardens, large free-form pool and world-class dining options. Guests will also enjoy signing privileges at the nearby Hotel Jen Tanglin Singapore, Hotel Jen Orchardgateway Singapore and Shangri-La's Rasa Sentosa Resort on Sentosa Island. RENOVATION CLAUSE In line with our commitment to continuously provide outstanding facilities to our guests, we are pleased to share that we have commenced a rejuvenation program for our Tower Wing which will re-open by May. Upon completion, 517 fully refurbished rooms and suites, located in the Tower Wing, will offer the highest level of comfort, convenience and flexibility paired with new and innovative features. An inspiring, contemporary design hinting on our strong South East Asian roots is set to enrich the experience of our guests and to feel like home for business and leisure travellers alike. All measures will be taken to minimise disruption to our guests, with all works confined to the Tower Wing. Other key parts of our hotel will remain operational. These include The Valley Wing- which recently conducted a refreshment of its Champagne Bar in 2015; The Garden Wing- which underwent a SGD68million renovation in 2012. Restaurants that remain open include: The Line, Waterfall Ristorante Italiano and Shang Palace. CHI, The Spa, Health Club, swimming pool, tennis courts and selected meeting facilities will also remain accessible to guests. ... more   less 
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Also Known As:
Shangri La Hotel Singapore
Shangri La Singapore

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