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Reviews (5,489)
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Reviewed 11 February 2018 via mobile

I just had another wonderful stay at the Valley Wing at the Shangri La with my husband and two kids (9, 11). it’s expensive but the quality of the rooms and the inclusions make it worthwhile for a bit of indulgence. The breakfast in the Summit Room is wonderful, such good service from the staff, they make you feel like royalty. The on tap Veuve and excellent canapés and afternoon tea food is lovely. Nora the VW manager runs a very tight ship and made sure that she reached out before we arrived to see if we needed anything. Everything we asked for was done perfectly with a little extra added on top. Our check in was smooth. The staff were generally excellent with the exception of one grumpy older server who ignored us when we sat down for evening drinks (maybe because we had kids). The senior manager on duty took extra special care of us when I told him we’d been waiting for a while without service. Hello to Krishna the doorman who made our visit that extra bit special with his big smile and warm greeting. The hotel has just opened some amazing kids facilities including a great outdoor playground with water features and a big wooden pirate ship and an incredible indoor play centre the likes of which I’ve not seen in a true luxury hotel. Families with kids: do yourself a favour and get there immediately! We’ll be back!

Stayed: January 2018, travelled with family
2  Thank Dboo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SLSGM, Manager at Shangri-La Hotel, Singapore, responded to this reviewResponded 12 February 2018

Dear Dboo,

Thank you for sharing this positive review with us. We are glad that you had an overall positive experience at the Valley Wing and had a great time during your stay with us. Thank you once again for your compliments and we look forward to welcoming you back soon.

Best regards,
Xavier Pougnard
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 February 2018 via mobile

We were in the hotel in 3 rooms with my family with 6 children . We love the hotel , the pool , the service .

The buffet breakfast was fantastic , but we avoided because we book the room without breakfast and paying for it separately was very expensive .

Excellent hotel for vacations and for business

Stayed: January 2018, travelled with family
2  Thank guerreroguarello
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SLSGM, Manager at Shangri-La Hotel, Singapore, responded to this reviewResponded 12 February 2018

Dear guerreroguarello,

Thank you for sharing this positive review with us. We are glad that you had an overall positive experience and had a great time during your stay with us. Thank you once again for your compliments and we look forward to welcoming you back soon.

Best regards,
Xavier Pougnard
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 February 2018 via mobile

For sure a top hotel in Singapore. Location is not as central as a few other properties. However, a pleasant 10 min walk to the MRT station. Horizon club very nice with excellent food selection for both breakfast and evening appetizers. Note , they mention a dress code for the Horizon Club , business casual , however they do not enforce this policy. We saw many people who clearly did not adhere to the dress policy. Too bad they let a few people ruin the atmosphere of the Horizon Club.

Stayed: February 2018, travelled as a couple
1  Thank ianbA3072ZE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SLSGM, Manager at Shangri-La Hotel, Singapore, responded to this reviewResponded 12 February 2018

Dear ianbA3072ZE,

Thank you for sharing this positive review with us. We are glad that you had an overall positive experience and had a great time during your stay with us. We have also taken note of your comments on the Horizon Club and your kind feedback is much appreciated and will help improve our services further. Thank you once again for your feedback and we look forward to welcoming you back soon.

Best regards,
Xavier Pougnard
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 February 2018 via mobile

I stayed at the Shangri-la on a recent trip to Singapore and enjoyed my stay. I got in late after 40 hours of traveling and incredibly slow immigration at the airport. The cool pink grapefruit juice they gave me at check in was refreshing. The room was very comfortable with a firm mattress which was great for my back. The hotel is also very quiet, I never heard any sound from another room. I was there the week before Chinese New Year and the decorations in the lobby were beautiful.

Stayed: February 2018, travelled on business
Thank SeeTheW0rld62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SLSGM, Manager at Shangri-La Hotel, Singapore, responded to this reviewResponded 12 February 2018

Dear SeeTheW0rld62,

Thank you for sharing this positive review with us. We are glad that you had an overall positive experience and had a great time during your stay with us. Thank you once again for your compliments and we look forward to welcoming you back soon.

Best regards,
Xavier Pougnard
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 February 2018 via mobile

As is typical the lobby area of the Singapore Shangri-La is simply spectacular! At night there is live entertainment in the lobby lounge adding to the ambience. The rooms feature a bay window design and are generally spacious. There are 5 restaurants on the property. The grounds are spacious with a large pool and tennis courts. The location is close to the Orchard Road shopping area, but is a mile or two away from the major tourist destinations.

Stayed: February 2018, travelled as a couple
Thank Conradsz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SLSGM, Manager at Shangri-La Hotel, Singapore, responded to this reviewResponded 12 February 2018

Dear Conradsz,

Thank you for sharing this positive review with us. We are glad that you had an overall positive experience and had a great time during your stay with us. Thank you once again for your compliments and we look forward to welcoming you back soon.

Best regards,
Xavier Pougnard
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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